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### sky **

  • 25-08-2011 1:12pm
    #1
    Tinkerbell4484
    Registered Users, Registered Users 2 Posts: 596 ✭✭✭


    We joined up to sky on 3rd of this month with a sales rep who said we would get first 3 months half price
    Got bill today & was charged full price,phoned up the rep & he said ah that offer mist have finished,nothing I can do
    Sky won't do anything,won't honour the half price for 3 months they just say there's nothing they can do


Comments

  • #2
    Minstrel27
    Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    Email them. If that offer is not available then Sky lied and misled you into subscribing.


  • #3
    MrFrisp
    Registered Users, Registered Users 2 Posts: 2,257 ✭✭✭MrFrisp


    Minstrel27 wrote: »
    Email them. If that offer is not available then Sky lied and misled you into subscribing.



    That,or the sky rep lied to get the sale...

    It wouldn't be the first time,,and it won't be the last.


  • #4
    polyfusion
    Closed Accounts Posts: 679 ✭✭✭polyfusion


    How long is the cooling-off period? Still, might loose any installation costs if you go that route.

    I'd be pretty p!ssed if that happened to me, and would be stirring up a sh!tstorm, especially if it was a substantial package I went for.


  • #5
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    SexyGuy wrote: »
    That,or the sky rep lied to get the sale...

    It wouldn't be the first time,,and it won't be the last.

    The rep did lie,Sky had no such offer-any offer they had at the time would have been on any fliers they sent out.The current offer for this month is 1st month free if you take any premium channels.

    http://www.sky.com/ireland/bundles-offers/

    Why is there always a few bad apples that give decent guys a bad name.

    The op should report the rep to Sky (if they have their name and contact number)


  • #6
    Tinkerbell4484
    Registered Users, Registered Users 2 Posts: 596 ✭✭✭Tinkerbell4484


    zerks wrote: »
    SexyGuy wrote: »
    That,or the sky rep lied to get the sale...

    It wouldn't be the first time,,and it won't be the last.

    The rep did lie,Sky had no such offer-any offer they had at the time would have been on any fliers they sent out.The current offer for this month is 1st month free if you take any premium channels.

    http://www.sky.com/ireland/bundles-offers/

    Why is there always a few bad apples that give decent guys a bad name.

    The op should report the rep to Sky (if they have their name and contact number)


    Yep we have reported him,that's the actual offer we got, first Month free but were positive he said 1st three months half price,he even showed us all in his little folder pack thingy


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  • #7
    Hangballlouie
    Registered Users, Registered Users 2 Posts: 2,207 ✭✭✭Hangballlouie


    If it was door to door, they can be notorious for saying anything to get the sale. Bring the details into one if the sky stores and they can chase it up for u. It is just first month free at the moment afaik.


  • #8
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    Tinkerbell4484 wrote: »
    Yep we have reported him,that's the actual offer we got, first Month free but were positive he said 1st three months half price,he even showed us all in his little folder pack thingy

    All info that reps get is updated monthly by Sky a few days before the offers 'go live' to the public,they are advertising Septembers package changes on the radio now,I reckon the rep that called to you used out of date info.Maybe he didn't mean to mislead you (or did it deliberately to get a sale)but that's no consolation if you paid out money you didn't expect to.
    At least you got a free month (Remember that 31 days notice is needed to cancel any packages you don't want-people who get premium channels to avail of the free month cancel them straight away to avoid being billed)

    I know of one guy who used to run a sales team selling Sky,he was notorious for giving reps incorrect information regarding offers and prices and of course left the reps in the firing line of irate customers.


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