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Cancelling Sky/Call your bluff

  • 21-08-2011 12:29PM
    #1
    Registered Users, Registered Users 2 Posts: 163 ✭✭


    I read a lot of threads here and have heard from other people who claim, if you threaten to cancel your sky subscription, they offer you something in return.....ie Upgrade your box, give your movies or sports free or at a ruduced rate for a few months and so on.
    I am thinking about trying this but has Sky ever called anyones bluff and cancelled their package.
    I have been paying 30 euro a month now for the past year or 2. I have been with Sky for 5 years and maybe its time to see what they will offer if i ring to cance.


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Comments

  • Closed Accounts Posts: 35,514 ✭✭✭✭efb


    gavmcfad wrote: »
    I read a lot of threads here and have heard from other people who claim, if you threaten to cancel your sky subscription, they offer you something in return.....ie Upgrade your box, give your movies or sports free or at a ruduced rate for a few months and so on.
    I am thinking about trying this but has Sky ever called anyones bluff and cancelled their package.
    I have been paying 30 euro a month now for the past year or 2. I have been with Sky for 5 years and maybe its time to see what they will offer if i ring to cance.

    If you hadn't had an offer from them chances are they'll offer you something.


  • Posts: 45,738 ✭✭✭✭ [Deleted User]


    They will offer you something, I'd bet my house on it.


  • Registered Users, Registered Users 2 Posts: 567 ✭✭✭egan2020


    A friend of mine recently rang them to downgrade the package. She was paying 91 euro a month and asked them to get rid of sports, movies and something else so that her new monthly payment would be 40. They did it straight away and didn't try and convince her to keep them for a reduced price or anything. So I reckon your best bet is to tell them that you're changing provider as you've gotten a better offer and they should offer you something then. It seems to me that their main focus is to keep the customer, even if it means getting less money.


  • Registered Users, Registered Users 2 Posts: 173 ✭✭Fatscally


    I tried to cancel from them and they gave me a free car!

    No not really. But what have you got to lose? It's just some goober on the end of the phone line so what not haggle with them with an auwl "why should I stay?" or "what's in it for me?" approach. If they say No then how are you worse off?

    ...btw same goes for your credit card interest rate. Give them a call and ask what rate are you on and ask them to do something better for you ;)


  • Registered Users, Registered Users 2 Posts: 8,599 ✭✭✭ScrubsfanChris


    We rang up recently to cancel Movies/Sports and they gave us all the other packages minus those two for €16.50 a month for 12 months.


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  • Closed Accounts Posts: 974 ✭✭✭paultf


    And even if Sky accept the cancellation it takes 30 days for it to go through. So you can always ring up before the 30 days & cancel the cancellation!


  • Registered Users, Registered Users 2 Posts: 163 ✭✭gavmcfad


    paultf wrote: »
    And even if Sky accept the cancellation it takes 30 days for it to go through. So you can always ring up before the 30 days & cancel the cancellation!


    Ah nice one.


  • Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    gavmcfad wrote: »
    I am thinking about trying this but has Sky ever called anyones bluff and cancelled their package.

    They cancelled me last year with no offers. I wasn't looking for a deal though so I was happy with the end result.


  • Registered Users, Registered Users 2 Posts: 6,092 ✭✭✭JDxtra


    I got the half price for 6 months offer again when I called last week.


  • Closed Accounts Posts: 2,040 ✭✭✭markie29


    JDxtra wrote: »
    I got the half price for 6 months offer again when I called last week.

    yeah we got that deal in the house too....we have 3 sky boxes in the house with HD pack on one....we got half price for six months and Sky+ box for free with free installation.


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  • Registered Users, Registered Users 2 Posts: 137 ✭✭xTanyax


    I'm presuming you have to be with them for over a year? I'll defo try it after my 12months is up!!:)


  • Registered Users, Registered Users 2 Posts: 668 ✭✭✭selfbuilder1


    Rang them last week to cancel and they gave me 6 months for half price and I can still cancel at any time.


  • Closed Accounts Posts: 5,635 ✭✭✭xsiborg


    i was talking to someone recently that mentioned that sky now charge a €100 cancellation fee, could anyone confirm this? :confused:


  • Registered Users, Registered Users 2 Posts: 6,092 ✭✭✭JDxtra


    They will charge you only if you are within contract.


  • Closed Accounts Posts: 45 paddy145


    I tried this about 6 months ago, they offered me nothing. I rang back the following day to cancel the cancellation.
    No big deal, didnt cost me anything, maybe a little embarrassing as they probably knew what I was up to.


  • Registered Users, Registered Users 2 Posts: 107 ✭✭purpleblaa


    Sky are tricky on this one. I've had multiple dealings with them where I've called to add on Sky Sports and then after he told me the price I said I didn't want it. He then started to panic and offered it to me for half price. I gladly accepted. However I have called to cancel and while waiting patiently for the offer that I expected to come, the agent instead told me the date that it would disconnect. I quickly informed him that this was what I needed and then called back a week later to "change my mind.":o
    Since then I have left sky due to it not being available where I currently live only for them to send me an offer to return for 12 months half price! So top package for roughly E50 a month including HD with Multiroom, Sports, Movies etc...
    Good times.
    Moral of the story is it will all work out in the end. (It did for me anyway!):D


  • Registered Users, Registered Users 2 Posts: 527 ✭✭✭goldiefresh


    i rang them up and told them that i lost my job and wanted to cancel everything as could not afford to pay due to losing my job straight away the guy told me that he would half it for 6 months (prob assuming i would have a job by then) sorted.


  • Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    purpleblaa wrote: »
    .....
    Since then I have left sky due to it not being available where I currently live only for them to send me an offer to return for 12 months half price! So top package for roughly E50 a month including HD with Multiroom, Sports, Movies etc...
    Good times.
    Moral of the story is it will all work out in the end. (It did for me anyway!):D

    Am I missing something?:confused:


  • Registered Users, Registered Users 2 Posts: 396 ✭✭revileandy


    the hard drive on my HD box packed in after four years and I rang up looking for a replacement, no deal.

    Got through to cancellations and they said they'd give me a new box for €29.99, I decided to take up the offer and they then said an engineer would have to install it for €60! so €89.99 in total - I argued that there as no way I was paying an engineer €60 to plug in a box but they woudn't move on it.

    I ended up getting a nearly new hd box of adverts.ie for €50, works perfect, you just have to ring up sky and get them pair your veiwing card to your new box and send down the relevant signals for your package.


  • Registered Users, Registered Users 2 Posts: 1,569 ✭✭✭Dymo


    I canceled my sky package a couple of months ago, I wasn't calling there bluff I really wanted to cancel it and I got no offers.


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  • Registered Users, Registered Users 2 Posts: 94 ✭✭hanleyc2


    What about UPC, are they any different when it comes to trying to negotiate (con) a better deal?


  • Closed Accounts Posts: 1,634 ✭✭✭Mayo Exile


    Rang them up about 10 days ago and said I was interested in returning to Sky (had cancelled last May) and asked had they any deals going. Got the Sports pack + ESPN and one other mix half price (E28.50) for 6 months (no contract).

    Customer has to make the first move. Sky will happily keep taking the full whack off you if you do nothing......


  • Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clintondaly


    1-had the old sky box and only in one room,rang them up and said i had a great offer from UPC for multiroom,they then offered me Sky+HD box multiroom box,new dish(rusted)had to run new coax to 2 seperate rooms all for an installation fee of 25Eur.
    i then explained to my neighbour what i had got, they then rang sky and said they were leaving and got the same.

    2-i got sky sports cancelled for ther summer,they rang back the other night wanting to know if i wanted it turned back on,i said yes but asked what they were going to offer me i told them i had the HD box and was also interested in the HD package,i then got offered sports at half price for 3 months and the Hd package at half price for 6 months,result


  • Registered Users, Registered Users 2 Posts: 94 ✭✭hanleyc2


    Unfortunately I cant get Sky in my current apartment, so am stuck with UPC!


  • Registered Users, Registered Users 2 Posts: 11,304 ✭✭✭✭mdwexford


    Anyone paying full price is mental, should be on permanent half price, ive been for the last 7-8 months and am for the next 6 as well.

    When thats up tell them you'll cancel and get the same again.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭Kerry Gooner


    mdwexford wrote: »
    Anyone paying full price is mental, should be on permanent half price, ive been for the last 7-8 months and am for the next 6 as well.

    When thats up tell them you'll cancel and get the same again.

    I availed of 20% discount for 12 months and then rang up only to be informed that they do not offer continuous promotions to customers. Reverted to full price for sports and movies as unwilling to let them call my bluff regarding cancellation.


  • Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    rang up only to be informed that they do not offer continuous promotions to customers

    That's a lie. A friend of mine is on half price for 2 years now.


  • Registered Users, Registered Users 2 Posts: 2,289 ✭✭✭tfitzgerald


    I tried to cancel last week hoping to get the free movies they told me not a hope . Bit I have multiroom so he offered to give me a sky+ hd box with free installation . For 50€ I did not take up the offer


  • Registered Users, Registered Users 2 Posts: 49 jujamax


    I cancelled recently. They called me a couple of times. I think one offer was for 6 months half price (was paying €25/month) if I stayed the entire year - no additional contract.


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  • Registered Users, Registered Users 2 Posts: 235 ✭✭ChrisMcCauley


    We got 3 months half price and a replacement Amstrad HD box (the Thompson one was acting up). At the end of the three months we canceled. Now using Foxsat and happier with the channel selection.


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