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UPC Down On Dunmore Road Again :(

  • 20-08-2011 7:14am
    #1
    Luckycharms_74
    Registered Users, Registered Users 2 Posts: 6,682 ✭✭✭


    Hi All

    My UPC phone/bb service has been down since yesterday at 6pm. I'm living in Riverview (Dunmore Road).
    I call UPC and they say yeah it looks like all modems are offline in that area. he says we will put in a service call for you. He said the more service calls we put in the faster they send an engineer out to fix the fault. WTF
    Why can't they just report a fault in the area and send an engineer themselves to fix it ?. They should not be waiting for others to report the fault then decide if they will send someone out to fix it.
    This is nearly a bi-weekly occurrence having to call UPC with fault problems. When it works it's great when it doesn't it's sh1te.
    Anyone else have problems with UPC

    P.S Sorry for the long rant :(


Comments

  • #2
    Crusty Blaa
    Registered Users, Registered Users 2 Posts: 341 ✭✭Crusty Blaa


    I'll never forgive UPC for their service over Christmas. We were without internet and poor TV service from the 5th December to the 9th of January. It took 5 engineers to find out what the problem was, it turned out the to be two cables brushing off each other underground but the fuss they made out of it was unforgiveable. I got 3 months credit off them but internet over Christmas is a neccesity in this day and age. I still have intermittent problems and a lot of freezing/pix on the TV. If I wasn't moving out soon I would be kicking up a stink but I just couldn't be bothered going through all the hassle again.


  • #3
    shockwave
    Registered Users, Registered Users 2 Posts: 1,770 ✭✭✭shockwave


    Theres new broadband upgrades coming next month I think, that might have something to do with it, saw upc digging up the road at the bottom of viewmount the other day.


  • #4
    Luckycharms_74
    Registered Users, Registered Users 2 Posts: 6,682 ✭✭✭Luckycharms_74


    shockwave wrote: »
    Theres new broadband upgrades coming next month I think, that might have something to do with it, saw upc digging up the road at the bottom of viewmount the other day.

    Just called UPC. There is an automated message saying "engineers are fixing the outage". Let's hope it's fixed soon :)

    Edit: Fixed now, but for how long :D


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