having a problem with some software

rachieqtpie

Hi guys, I'll ty my best to explain my problem. I have a laptop with windows 7,it's about a year old, at Christms I got a philips mp4 player and had no problem installing the software'Philips Songbird' and using it.
In March this year, my sister had my laptop when I was on holidays and a virus came on it so had to get it wiped in a computer shop for it to work again. Only now I have tried to reinstall the software for the mp4 player but it is saying i is not supported by this program or something. How can it be if it was already installed on the computer before???

I'm sorry if it doesn't make sense, I don't know much about technology just like my stuff to work! Thanks very much

softdancomputer

Try to download the latest version of the software to see if it works
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=IE&slg=ENG&sct=PORTABLE_VIDEO_PLAYERS_SU&cat=MP3_AND_MEDIA_PLAYERS_CA&session=20110805111059_213.191.225.78&grp=SOUND_AND_VISION_GR&ctn=SA2MUS32S/02&mid=Link_Software&hlt=Link_Software

oisin

Try installing it in compatibility mode, tells you how here:

http://windows.microsoft.com/en-US/windows-vista/Make-older-programs-run-in-this-version-of-Windows

rachieqtpie

Hi, thanks for the replies lads, have tried both of them options and neither is working, it installs about 25% of the way and then says error, is there anything else I can try?
Thanks

Hal Emmerich

rachieqtpie wrote: »

Hi guys, I'll ty my best to explain my problem. I have a laptop with windows 7,it's about a year old, at Christms I got a philips mp4 player and had no problem installing the software'Philips Songbird' and using it.
In March this year, my sister had my laptop when I was on holidays and a virus came on it so had to get it wiped in a computer shop for it to work again. Only now I have tried to reinstall the software for the mp4 player but it is saying i is not supported by this program or something. How can it be if it was already installed on the computer before???

I'm sorry if it doesn't make sense, I don't know much about technology just like my stuff to work! Thanks very much

By wiped do you mean re-installed windows?

If not then look around and make sure that songbird is fully deleted from add and remove programs and the program files folder.

Give CCleaner a go to.

Also what exactly does it say when it stops installing?

aidan_walsh

Can we get the exact text of the error?

Skerries

try cleaning your registry with something like this
http://download.cnet.com/Auslogics-Registry-Cleaner/3000-2094_4-10909814.html
as it may be preventing it from installing

rachieqtpie

HI, sorry for the delay, wasn't online all wknd

Well when i brought it into the shop i had to save all my photos music etc kus he said i would lose it otherwise.

The text says "Philips Songbird is unsupported on this version of Windows.
You may continue the installation but some function\lity may be degraded or unavailable. I can go on from this window then continue the setup but bout 25% in this window comes up "An error has occured during the installation. Please launch the installation again to install Philips songbird. "

Then another windows comes up to install with reccommended settings i do that but it still doesn't work?