eircom just called me

neiphin

a woman from eircom , i think her name was catherine called my home phone line just after 6pm
she told me that eircom had some great new packages
that my line would support 17meg broadband and would i be interested in returning to them
i told her i would not, as eircom or their representitives had intentionally missled me about when broadband would be avaible in my area
she said she was very sorry about that, i said it was not necesserally her fault, but that i had been missled, and further more that when i said this to eircom before , they told me that i was making it up, that i was a liar and that no such conversation ever took place
she said again that she was sorry about what had happened previously but that with her i could "start a new page" ,
i asked her was this conversation been recorded , as i would like those at higher levels to know my feelings
SHE HUNG UP ,WITH ME IN MID SENTENCE
new page same attitude

valm

Whatever you do under no circumstances entertain anyone from eircom. I left them and went to Perlico I was very happy. So same old same old call after call after call. I returned to them and got bills which were treble perlicos. When I rang I was told (three times) that I was not on a package I had to leave them for my sanity and before I needed to remortgage my house. Time went by and again I was conned. I showed interest in 8mg. Broadband and I am stuck with a bill for €504.79. A man called to my door and I insisted I would return to Perlico if my bills were high. He told me no problem just sign this. It was a contract and I am liable for cessation charges. Nowhere on the form does it say it is a contract it is called Eircom Order Summery Form – Winback that is what I signed. I might as well talk to the wall as talk to eircom. March bill 30.93 – April 100.06 – May 373.80. I offered to pay 193.48 not the 311.31 (cessation charges). I wrote to them and asked them to confirm in writing they refused this arrangement and needless to say I never got the letter.I can not stress how important it is to refuse eircom calls. I have it clear I am not to receive any calls from them again I asked for it in writing but I did not get it. I made the situation clear to their representative the day he called but I was still conned. STAY AWAY.

EarlERizer

Fool me once shame on you ........ :rolleyes:

Eircom,NTL/UPC,Bord Gais,ESB,Sky they're all at it these days!

They all have a small army of representatives cold calling around the area at 8pm trying to entice you back to their service(s) or to switch to theirs and start saving almost instantly.

It's all a pile of horse$hit, you should go with the golden rule "if it sounds to good to be true,it usually is"

eircom: Tony

neiphin wrote: »

a woman from eircom , i think her name was catherine called my home phone line just after 6pm
she told me that eircom had some great new packages
that my line would support 17meg broadband and would i be interested in returning to them
i told her i would not, as eircom or their representitives had intentionally missled me about when broadband would be avaible in my area
she said she was very sorry about that, i said it was not necesserally her fault, but that i had been missled, and further more that when i said this to eircom before , they told me that i was making it up, that i was a liar and that no such conversation ever took place
she said again that she was sorry about what had happened previously but that with her i could "start a new page" ,
i asked her was this conversation been recorded , as i would like those at higher levels to know my feelings
SHE HUNG UP ,WITH ME IN MID SENTENCE
new page same attitude

Hi neiphin
It appears that you were being perfectly civil and I apologise that any agent should have hung up on you. I can only imagine this was in error, as she too seemed to be apologising for previous error. If you wish me to have this investigated for you PM me your telephone num,ber and I can do this.
I have noticed your other two posts also from last night and have responded to each of them.
Tony

eircom: Tony

valm wrote: »

Whatever you do under no circumstances entertain anyone from eircom. I left them and went to Perlico I was very happy. So same old same old call after call after call. I returned to them and got bills which were treble perlicos. When I rang I was told (three times) that I was not on a package I had to leave them for my sanity and before I needed to remortgage my house. Time went by and again I was conned. I showed interest in 8mg. Broadband and I am stuck with a bill for €504.79. A man called to my door and I insisted I would return to Perlico if my bills were high. He told me no problem just sign this. It was a contract and I am liable for cessation charges. Nowhere on the form does it say it is a contract it is called Eircom Order Summery Form – Winback that is what I signed. I might as well talk to the wall as talk to eircom. March bill 30.93 – April 100.06 – May 373.80. I offered to pay 193.48 not the 311.31 (cessation charges). I wrote to them and asked them to confirm in writing they refused this arrangement and needless to say I never got the letter.I can not stress how important it is to refuse eircom calls. I have it clear I am not to receive any calls from them again I asked for it in writing but I did not get it. I made the situation clear to their representative the day he called but I was still conned. STAY AWAY.

Hi valm
the amounts you quote do seem high. I can understand your frustration if sold a package you did not agree to. I can have this investigated for you and may be able to help sort this out. If you PM me your telephone number I will chase this immediately.
Again my apologies that you were treated in this way and hope you do decide to alow us to investigate this matter for you.
Tony

bastados

neiphin wrote: »

new page same attitude

well put...thankfully I decided to pull the package I signed up for before I got it due to complete lack of information on what I was actually getting.

Had an Eircom rep call to my door last week, once I showed him my Vodafone home phone and broadband package he said Eircom couldn't compete with the deal I had.
One has to ask themselves why is it the likes of Vodafone can do better and cheaper deals when they are using and paying Eircom for the line and Eircom can't compete

neiphin

eircom: Tony wrote: »

Hi neiphin
It appears that you were being perfectly civil and I apologise that any agent should have hung up on you. I can only imagine this was in error, as she too seemed to be apologising for previous error. If you wish me to have this investigated for you PM me your telephone num,ber and I can do this.
I have noticed your other two posts also from last night and have responded to each of them.
Tony

and what would you intend to do for me ?
all i want is a written apology, for been lied to and accused of telling misstruths, can you get that for me ?

eircom: Tony

neiphin wrote: »

and what would you intend to do for me ?
all i want is a written apology, for been lied to and accused of telling misstruths, can you get that for me ?

Hi neiphin
As stated in my previous post, My intention is to have this matter investigated and if facts support your claim I can see no reason why an apology would not be issue. If you wish to PM me I can look into this for you immediately.
Regards
Tony

valm

eircom: Tony wrote: »

Hi valm
the amounts you quote do seem high. I can understand your frustration if sold a package you did not agree to. I can have this investigated for you and may be able to help sort this out. If you PM me your telephone number I will chase this immediately.
Again my apologies that you were treated in this way and hope you do decide to alow us to investigate this matter for you.
Tony

Hi Tony, I'm not sure what PM means. I have been through the mill with Eircom and my problem is the con used to get me to sign a contract which was disguised as another document. I made it crystal clear to your representative Bill Brooks I would return to Perlico if I was not happy and he said "no problem just try Eircom". I should have been informed I was signing a contract or it should be clearly stated on the document that it is a contract. I have every intention of warning people on Facebook and Twitter to be careful.

niteclubbecks

i ve emailed eircom tony and another rep and still no reply. Please could someone get in contact me

eircom: Tony

niteclubbecks wrote: »

i ve emailed eircom tony and another rep and still no reply. Please could someone get in contact me

Hi niteclubbecks
have received your PM now, we come onto Boards.ie at 11:00 so could not have picked this up any earlier.
I imagine that the package you heard about is the 9 month free line trial. I am looking into this as I believe that it is offered by the agents on the street.
Will post details soon.
Tony

Sponge Bob

The 9 month trial is for addresses who have had no eircom line for a year or more. It does not apply to current customers or those who did not cease a line a good while back.

Could you post in a product description here Tony....or do I have to ask eircom wholesale for everything that CS should be able to answer ????

eircom: Tony

Sponge Bob wrote: »

The 9 month trial is for addresses who have had no eircom line for a year or more. It does not apply to current customers or those who did not cease a line a good while back.

Could you post in a product description here Tony....or do I have to ask eircom wholesale for everything that CS should be able to answer ????

Hi SpongeBob
This is the reason I asked for more info, to determine what offer may have been made. This allows me to be accurate rather than providing a general answer.
This customer specifically requested we email him the information and until your own 'demand' no request had been made for a product description.
Even on an open forum there are certain codes of conduct, please try to work within these especially when responding to or using other posters post to prove your own obvious biases.
So now that a request has been made, what product description would you like me to post?
Tony
Tony

valm

valm wrote: »

Hi Tony, I'm not sure what PM means. I have been through the mill with Eircom and my problem is the con used to get me to sign a contract which was disguised as another document. I made it crystal clear to your representative Bill Brooks I would return to Perlico if I was not happy and he said "no problem just try Eircom". I should have been informed I was signing a contract or it should be clearly stated on the document that it is a contract. I have every intention of warning people on Facebook and Twitter to be careful.

Just dawned on me PM private message, can you send me one and I will reply. I have not used PM on Boards.

mickzer

Click on Eircom: Tony 's name in red and you will see what to do.

mickzer.

neiphin

eircom: Tony wrote: »

Hi neiphin
As stated in my previous post, My intention is to have this matter investigated and if facts support your claim I can see no reason why an apology would not be issue. If you wish to PM me I can look into this for you immediately.
Regards
Tony

are you saying i am lying ?
been down that road with eircom before,

eircom: Tony

neiphin wrote: »

are you saying i am lying ?
been down that road with eircom before,

Hi neiphin
I made no mention of anyone having lied. I volunteered to have your case investigated and would be able to act for you only when I had gathered the facts surrounding this issue. I accept your initial claim as a valid complaint and am offering to get to the bottom of it for you, but I would need your tel. number or account number and if you did manage to get any names of those whom you have dealth with that would also help. Hope this clarifies my post.
Tony

eircom: Tony

valm wrote: »

Hi Tony, I'm not sure what PM means. I have been through the mill with Eircom and my problem is the con used to get me to sign a contract which was disguised as another document. I made it crystal clear to your representative Bill Brooks I would return to Perlico if I was not happy and he said "no problem just try Eircom". I should have been informed I was signing a contract or it should be clearly stated on the document that it is a contract. I have every intention of warning people on Facebook and Twitter to be careful.

Hi valm
I have received this now and will be back to you later today.
Tony

Sponge Bob

and your product description ??

Dav

Sponge Bob has been banned for 3 days for his personal abuse of Tony.

We do not tolerate personal abuse of anyone here on Boards, if you cannot be civil then you will not be allowed to post here anymore.

Neiphin: Tony is not accusing you of anything, if that's how you're choosing to interpret his request for more information so he can get you a specific answer rather than a potentially unhelpful general answer, then that's your issue. I think it's pretty clear he's trying to make sure you get a proper answer in the face of what is little more than a poor attitude from someone who seems to be more interested in ranting about their dissatisfaction with the company rather than looking for actual answers. Tone it down and be constructive and you'll get a lot further with your query.

eircom: Tony

Hi Sponge Bob
this is the information on the trial offer I mentioned

This promotion is for residential customers premises where there is an inactive line in place, and that has been inactive prior to 31st May2011.

Line Promotion
1. The retail offer will be € 20 off line rental per month x 6 months for customers who avail of Broadband, and € 10 per month off line rental x 6 months for customers who avail of voice only
2. The promotion runs from the 11th of July until 10th January 2012

Total discount for customers who take broadband will be €20.00 x 6 = €120.00.
Customers who take voice only (no broadband) will receive ‘€ 10.00 off line rental for 6 months.
Hope this is the product you had in mind.
Tony

eircom: Tony

Hi valm

Have PM'd you my email address but did not receive the details yet. Did you get mt PM?
Tony

neiphin

Dav wrote: »

Neiphin:
Tony is not accusing you of anything, if that's how you're choosing to interpret his request for more information so he can get you a specific answer rather than a potentially unhelpful general answer, then that's your issue. I think it's pretty clear he's trying to make sure you get a proper answer

dav,
tony, do you think i keep all those times and dates ?, i did for a while, but i left eircom 2 years ago, promising myself never to go back
thats why i was annoyed that they had the neck to ring me
i had discussions with them before before i left, before broadband came to where i live
broadband arrived here end june begining july 09,
3 weeks before that i went into eircom office in ballina (walked in , gaste open) extreamly ignorant man told me eircom would not be upgrading local exchange,
3 years before that eircom told me on phone that the local exchange was on a list to be upgraded in 6-9 months ring back in 7 or 8, 7 or 8 months latertold it would be 6 months spring / summer, then end summer, then early spring , you see where this is going
but i said hold on there horse, i was told a while back it would be here in the spring, nope, who told you that, dunno some guy at this number, no one here said that, yes they did, no the didnt, so on, so on,
i was told broadband would be here a year ago, no you were not
we dont have that information to hand , its on a list that we dont have access too,
and so it went
now do you expect me to believe a word fgrom eircom

eircom: Tony

neiphin wrote: »

dav,
tony, do you think i keep all those times and dates ?, i did for a while, but i left eircom 2 years ago, promising myself never to go back
thats why i was annoyed that they had the neck to ring me
i had discussions with them before before i left, before broadband came to where i live
broadband arrived here end june begining july 09,
3 weeks before that i went into eircom office in ballina (walked in , gaste open) extreamly ignorant man told me eircom would not be upgrading local exchange,
3 years before that eircom told me on phone that the local exchange was on a list to be upgraded in 6-9 months ring back in 7 or 8, 7 or 8 months latertold it would be 6 months spring / summer, then end summer, then early spring , you see where this is going
but i said hold on there horse, i was told a while back it would be here in the spring, nope, who told you that, dunno some guy at this number, no one here said that, yes they did, no the didnt, so on, so on,
i was told broadband would be here a year ago, no you were not
we dont have that information to hand , its on a list that we dont have access too,
and so it went
now do you expect me to believe a word fgrom eircom

Hi neiphin
given that you appear to have been advised of incorrect dates, availability and mis-information I understand your frustration completely and again offer my apologies that you should have been dealth with in this way. I suppose there is not much I can do at this stage, but should you ever have any query or need any information post me here and I promise I will do my best to get this for you. If you wish to PM me your telephone number I can ensure you do not receive any more calls from eircom.
Tony

stee.mc79

Problem is eircom reps going around signing people up to products that are not available in the area. Then leaving the customer with the head ache of trying to deal with call centres and automated answering services, which is very fustrating for customers afer being promised the service is there. Now eircom are entering the tv market to compete with UPC and Sky. After treating customers in the manner inwhich eircom have. You need to sort out your reps and people dealing with customers. I've had the same experience as other poster and won't ever buy another product off eircom.

eircom: Tony

stee.mc79 wrote: »

Problem is eircom reps going around signing people up to products that are not available in the area. Then leaving the customer with the head ache of trying to deal with call centres and automated answering services, which is very fustrating for customers afer being promised the service is there. Now eircom are entering the tv market to compete with UPC and Sky. After treating customers in the manner inwhich eircom have. You need to sort out your reps and people dealing with customers. I've had the same experience as other poster and won't ever buy another product off eircom.

Hi stee.mc79
again sorry that you should experience this from any eircom rep. Any rep found to mis-represent either the company or product will be seriously repremanded. While I agree that it can be frustrating to deal with call centres we will do our best to pursue any issue brought to our attention. If there is any way I can help in your own situation just PM me the details and I can follow up your case.
Regards
Tony

neiphin

eircom: Tony wrote: »

. Any rep found to mis-represent either the company or product will be seriously repremanded.
Tony

how many if any reps have been repremanded in the last 3 years ?
what exactly do you mean by been repremanded ?

neiphin

eircom: Tony wrote: »

but should you ever have any query or need any information post me here and I promise I will do my best to get this for you.
If you wish to PM me your telephone number I can ensure you do not receive any more calls from eircom.
Tony

the shares that i brought for my daughter with her communion money,
i never signed anything for them after i bought them in the origional ipo
where are they gone ?

eircom: Tony

neiphin wrote: »

how many if any reps have been repremanded in the last 3 years ?
what exactly do you mean by been repremanded ?

Sorry neiphin, I do not have that information and would as unlikely as any organisation to divulge this sort of information. But reprimanded for as serious an issue as deliberately misrepresenting a product or package could result in dismissal.
As for your post regarding shares you bought over over 10years ago I have no information at all.
As you have already been advised please keep your queries on topic or at least relevant. I have offered to answer any pertinent queries but will not be responding to further attempts to promote bad feelings or settle old scores.
Regards
Tony

neiphin

eircom: Tony wrote: »

,but should you ever have any query or need any information post me here and I promise I will do my best to get this for you.
Tony

eircom: Tony wrote: »

But reprimanded for as serious an issue as deliberately misrepresenting a product or package could result in dismissal.
As for your post regarding shares you bought over over 10years ago I have no information at all.
As you have already been advised please keep your queries on topic or at least relevant. I have offered to answer any pertinent queries but will not be responding to further attempts to promote bad feelings or settle old scores.
Regards
Tony

somethings never change
11 minutes from when i posted to when you replied, you really bust yourself looking for that info

Sponge Bob

eircom: Tony wrote: »

Hi Sponge Bob
this is the information on the trial offer I mentioned

This promotion is for residential customers premises where there is an inactive line in place, and that has been inactive prior to 31st May2011.

Line Promotion
1. The retail offer will be € 20 off line rental per month x 6 months for customers who avail of Broadband, and € 10 per month off line rental x 6 months for customers who avail of voice only

I understand the current offer is €20.96+Vat for customers who take broadband and for 9 months and €10.48+Vat for customers who take telephony only and for 9 months.

I refer to the PSTN TRIAL LINE promotion, can you check that again!

eircom: Tony

Sponge Bob wrote: »

I understand the current offer is €20.96+Vat for customers who take broadband and for 9 months and €10.48+Vat for customers who take telephony only and for 9 months.

I refer to the PSTN TRIAL LINE promotion, can you check that again!

Hi Sponge Bob
In an effort to cover all promotions this link offers details all recent current eircom product promotions.
This site includes details on the previous PSTN TRIAL LINE promotion which has been superceeded by the one I mentioned in my previous post.

This current Trial line promotion launched on July 11th 2011 and valid until 10th January 2012 has been confirmed by Retail Sales section.
Hope this answers your query
Tony

neiphin

EIRCOM last night refused to comment on reports it could seek an examinership if efforts to find an agreed solution to its debt crisis fail.
It comes after a report on the news service Capital Structure that said Eircom was "assessing the pros and cons of an examinership" if talks with lenders owed €3.75bn fail to come up with a plan for the company.
http://www.independent.ie/business/irish/eircom-tightlipped-over-report-it-may-opt-for-examinership-2840548.html
tony can you tell me whats going on with the above ?


SUBSCRIBER numbers at TV, broadband and telephony provider UPC Ireland jumped 11pc year-on-year to nearly 827,000 during the last quarter as the company aggressively competed with rivals including Eircom.
Figures released by the company yesterday show that at the end of the second quarter in June, UPC had almost 225,000 broadband customers -- up 32pc on the corresponding period last year.
The number of subscribers to its telephony service rose 56pc to 121,200, while subscriptions to its digital TV service were 5pc higher at 384,600.
http://www.independent.ie/business/irish/upc-subscribers-up-by-11pc-2839240.html
is this why eircon are calling around ?

Sponge Bob

eircom: Tony wrote: »

Hi Sponge Bob
In an effort to cover all promotions this link offers details all recent current eircom product promotions.
This site includes details on the previous PSTN TRIAL LINE promotion which has been superceeded by the one I mentioned in my previous post.

OK

This current Trial line promotion launched on July 11th 2011 and valid until 10th January 2012 has been confirmed by Retail Sales section.
Hope this answers your query
Tony

But the published offer should always take precedence over hidden special offers tony, shouldn't it.

Furthermore no notice was given of a change to the published offer, these are supposed to be changed only after 21 days notice is given.

jar18

when i was an eircom customer the phone was off for five days. on the fifth day i rang the repair line again, when i asked the man his name he said " my name , my name is mr goodbye" then he hung up. i then phoned the head office. they said they would look into it as every call is recorded. im still waiting for them to get back to me . and that was a few yrs ago. stay clear of them.

ninjasurfer1

neiphin wrote: »

EIRCOM last night refused to comment on reports it could seek an examinership if efforts to find an agreed solution to its debt crisis fail.
It comes after a report on the news service Capital Structure that said Eircom was "assessing the pros and cons of an examinership" if talks with lenders owed €3.75bn fail to come up with a plan for the company.
http://www.independent.ie/business/irish/eircom-tightlipped-over-report-it-may-opt-for-examinership-2840548.html
tony can you tell me whats going on with the above ?

What does this have to do with the thread title?

The clue is in what you quoted: "eircom refused to comment".

If they don't want to discuss it in the media as is their right as a private company, then they'll hardly discuss it with you on boards. :rolleyes:

neiphin

[QUOTE=eircom: Tony;73633972}, but should you ever have any query or need any information post me here and I promise I will do my best to get this for you.
Tony[/QUOTE]

ninjasurfer1 wrote: »

What does this have to do with the thread title?

The clue is in what you quoted: "eircom refused to comment".

If they don't want to discuss it in the media as is their right as a private company, then they'll hardly discuss it with you on boards. :rolleyes:

my new mate tony, said and i quoted him,

ei9go

There are strict quidelines about when and how often a telecommunications company can phone you to try and win you back.

I believe these were implemented because Eircom harrassed anyone who left their network, me included, with ceaseless phone calls.

If you are receiving phone calls from Eircom, note the dates and times and complain to Comreg.

MajorMax

Mods. I think that neiphin has his own agenda and has made his position and opinion of eircom abundantly clear. It is my opinion that this thread should be closed

eircom: Tony

neiphin wrote: »

my new mate tony, said and i quoted him,

Hi neiphin
no you are quite correct, however this is a customer service forum, the question you pose would be more correctly adressed to our Press Office. I have no access to this information and would have to agree with ninjasurfer1.
Information of this kind would normally be released through the appropriate channels.
I think you have proven your animosity on this thread and over countless posts on other threads. You have already been advised by Boards.ie moderator to tone down your approach and that you'll get a lot further with your query. I do not wish to close any thread here, ( as has been suggested) we have never had to do so before, but you are straying from the original topic.
As you have continued to refuse my offer to have your past issues investigated I can do no more for you. If you continue to post random and agressive posts we will have to request that you are barred from this forum.
Tony

eircom: Mark

Sponge Bob wrote: »

OK


But the published offer should always take precedence over hidden special offers tony, shouldn't it.

Furthermore no notice was given of a change to the published offer, these are supposed to be changed only after 21 days notice is given.

Hi Sponge Bob,

I am unsure what you mean by hidden special offer? As you outlined eircom have to give 21 days when introducing or amending an offer.

Notification and regulations' were followed in full redarding the change to both the PSTN and broadband trial line promotions.

Thanks, Mark

eircom: Tony

MajorMax wrote: »

Mods. I think that neiphin has his own agenda and has made his position and opinion of eircom abundantly clear. It is my opinion that this thread should be closed

Hi MajorMax
Thanks for your suggestion, as this thread is still active with other posters we have decided to allow it to remain open. Yes it has gone off topic a few times but we prefer not to have to close threads unless absolutely necessary.
I have posted neiphin and hope that he can constructively contribute.
Thanks
Regards
Tony

valm

valm wrote: »

Whatever you do under no circumstances entertain anyone from eircom. I left them and went to Perlico I was very happy. So same old same old call after call after call. I returned to them and got bills which were treble perlicos. When I rang I was told (three times) that I was not on a package I had to leave them for my sanity and before I needed to remortgage my house. Time went by and again I was conned. I showed interest in 8mg. Broadband and I am stuck with a bill for €504.79. A man called to my door and I insisted I would return to Perlico if my bills were high. He told me no problem just sign this. It was a contract and I am liable for cessation charges. Nowhere on the form does it say it is a contract it is called Eircom Order Summery Form – Winback that is what I signed. I might as well talk to the wall as talk to eircom. March bill 30.93 – April 100.06 – May 373.80. I offered to pay 193.48 not the 311.31 (cessation charges). I wrote to them and asked them to confirm in writing they refused this arrangement and needless to say I never got the letter.I can not stress how important it is to refuse eircom calls. I have it clear I am not to receive any calls from them again I asked for it in writing but I did not get it. I made the situation clear to their representative the day he called but I was still conned. STAY AWAY.

Since I posted this comment on Boards Tony from Eircom contacted me and I am delighted to announce to all my problem has been resolved to our mutual satisfaction. Thank you Boards for the opportunity to air my opinion and thank you Tony for your help. I am completely satisfied with the outcome.