Beware of Bank Of Ireland Charges

fishy fishy

For those of you with bank of Ireland bank accounts. Beware of their "notified fees". i was charged nearly 20 Euro in late June - because I did not carry out ONLINE transactions AND have 3,000 in the account. When I went in to close my account in protest, I was told that i owed another 15 Euro in charges. I removed all my money via the ATM - they won't be robbing me again.

There are other banks that are glad of business and don't charge you to stand there for half an hour in a waiting line.

This bank has some cheek - we are paying for their mistakes already and they have the nerve to delve into our accounts and take what they want.

Don't let it happen to you - move to a more customer friendly bank.

NothingMan

And it went wherever I did go...

FatherLen

fishy fishy wrote: »

move to a more customer friendly bank.

a what???

Bottle_of_Smoke

Did you ask to see a manager? I am very surprised they would lose a customer who can afford to have 3K sitting in their account over banking fees.

fishy fishy

i wrote him a nice letter.

Seriously tho, I just posted this so that people will be aware of whats going on with bank of ireland delving into the accounts to take monies out - I won't be letting them do this to my account. other people might not mind. Just be aware of what they are doing.

and yes, there are some customer friendly banks, as I found out recently. Bank of ireland is not the only option. Thank goodness.

manc

did you read the notification letter they sent out in February about this change or seethe news in February about the change or listen to Joe Duffy in Feb?

http://www.boards.ie/vbulletin/showthread.php?p=70793123

wild_cat

I've never banked with them but the only charges I've ever had from banks were the five euro debt card tax/or something like that once a year the from AIB and Ulster bank.

Do you have lots of cards for one account? Just read that link above. Talk about making the "run" on your bank worse.

fishy fishy

no manc, the first I heard of it was when i first noticed the fees on my account in June. I did not receive any notification letter - if I had, I would have closed my account in Feb.

sunflower27

Fishy fishy - do you mean you didn't use online banking? I am with BOI so am curious as to what you actually mean.

Mr. Denton

If you moved a euro from your current to CC and back again would that count as a "transaction"?

fishy fishy

you must have 3,000 Euro in your account AND do nine online payments also. These do not include direct debits/standing orders. I asked specifically what would somebody do who did not have access to online payment methods. I was told they could pick up the phone in the lobby of the bank and do it through the phone (in front of a line of customers with nothing else to do but listen, while you do your business, and they wait for the ONE TELLER to serve them).

But even then, if you go below 3,000 even for one day, you will be charged for a quarter at 28 c per transaction.

Not for me - plenty of other places who dont make you jump through hoops and then rob you anyway.

remember the 9 online transactions are irrelevant if you dip below 3,000 for one minute.

fishy fishy

just for the record, I paid all my bills from my account using my laser card, every month, but its all irrelevant.

there are much easier ways to manage your account in other banks. There are no "criteria" to be met - they are glad of the business.

BOI re just recouping their losses by robbing the ordinary everyday depositor. Its up to you if you want to let them.

manc

Mr. Denton wrote: »

If you moved a euro from your current to CC and back again would that count as a "transaction"?

yes thats similar to what I do online.



fishy fishy, if you have just emptied your account and not closed it you will still get the fees.

Are there any banks that don't charge fees?


Also your "But even then, if you go below 3,000 even for one day, you will be charged for a quarter at 28 c per transaction." is wrong, from the boi website......



Over the course of a fee quarter, lodge at least €3,000 to your Personal Current Account AND make 9 debit payments5 from that account using Banking 365 Phone and/or Online

(This is the equivalent of €1,000 net salary lodgement per month and 3 payments made per month)

Or

Maintain a minimum credit balance of €3,000 in your Personal Current Account throughout the full fee quarter

curlzy

Hey OP,

Yeah I'm thoroughly sick of BOI too. I've looked around but they all seem the same. Could you pm me the name of the good bank you found? You might be allowed to post it in this thread but if not I'd really appreciate a pm.

Many thanks.

Bendihorse

Ok please tell us what banks are better?

Needler

Bank of the Holy Deanity

BoHD for short

curlywurly26

Ok I was getting a bit confused until I read manc's comment. The payments you refer to, can they be using your debit card? Otherwise there's no way I'd do 3 a month and it's ridiculous that they'd charge you for that when you're obviously taking out cash and paying bills?!

I'm not with BOI, I'm just asking out of curiosity...

robbie_998

woo hoo

student accounts not affected !

being on one now for the last 4 years and dont plan on changing it anytime soon :pac:

Graduate account ftw

NothingMan

I am with BOI but my wages goes in every month and I pay a lot of bills, and transfer money online so those charges aren't an issue for me, but I dread to think if I lost my job and had less than 3k every 3 months and 9 online transactions that I'd start to get charged more. So essentially, if you're not earning a lot they charge you more? Ludicrous.

wild_cat

curlzy wrote: »

Hey OP,

Yeah I'm thoroughly sick of BOI too. I've looked around but they all seem the same. Could you pm me the name of the good bank you found? You might be allowed to post it in this thread but if not I'd really appreciate a pm.

Many thanks.

I'm going to say Ulster bank. Much better to deal with than AIB.... I had a good few issues with AIB then one day I went up to lodge a cheque at one of the normal cashier desks and was sharply told...

"You're at the wrong desk... You should have used the quick lodge but I suppose I can do it for"...... This was a bank in Dublin.. never had an issue doing this back home.

Good bye bank! Good bye!

A few weeks later I lodged into my childhood Ulster bank account. Barely any que.. in and out in two seconds. "That's straight into your account now".

pickarooney

Thanks OP, I wasn't aware they'd introduced this bollocks.

I'm with UB... much better!

fishy fishy

just to clarify - I was depositing a lot more than 1,000 per month into my account, I was paying every bill I had with my laser card. However, the minute I dipped under the 3,000 , I was charged for every transaction I made for the quarter.

BOI can write what they want but in reality it doesn't matter how much over the 1,000 you lodge into your account, once it dips under the 3,000 you get charged.

Thankfully I won't be dealing with them again - good luck to all you who do. Hope you have plenty of money to throw away.

NothingMan

fishy fishy wrote: »

BOI can write what they want but in reality it doesn't matter how much over the 1,000 you lodge into your account, once it dips under the 3,000 you get charged.

I would never have anywhere near 3k in my account at any time (unless anyone wants to gimme some more money? No? Anyone?) But I've never been charged and transaction fees. As someone said, you need 3k deposited over 3 months and 9 online transactions. Perhaps it was the online transactions that you weren't making.

Either way it's disgraceful and you were right to leave.

fishy fishy

I went to ulster bank and explained to them about BOI - they could not believe it - they have NO CHARGES for banking with them. They also have MORE THAN ONE TELLER at the desk on a busy Thursday/Friday lunchtime when people do their banking business. And they are pleasant to deal with.

Needler

RoverJames wrote: »

Graduate account ftw

excel account, 3rd level account, graduate account and when that runs out its fleecing time!

fishy fishy

just wondering what BOI does to its older / poorer customers who have no idea how to bank online - how to use a card. Do they punish them too for not being able to bank online?

Just keep watching your accounts for "notified" fees.

neilthefunkeone

I think once you do 10 online transactions every 3 months you avoid charges..

When i get paid i transfer 250 to my GF for rent.. I do small amounts a few times.. problem solved!! No money from me BOI!!

hoodwinked

i think older customers get free banking anyway.


but i had an account with BOI since my college days, it had about €10 in it but i had no atm card for the account so i left it in there, my mum kept getting bank statements so i eventually went in to close it, it was (because of statement printing fees) overdrawn by €20, while closing it she asked if i had the €20 on me, i said i didn't she just said "oh thats fine ill write it off" and that was it....



gutted now i didn't remove the tenner back then!

fishy fishy

well, when I get paid now I don't have to transfer anything at all to anywhere at all. I can be assured that my money will stay mine, whether I transfer money or not. But then again, I'm not dealing with bank of Ireland.

Absurdum

I switched from AIB to PTSB 6 years ago because I was sick of their ****ty charges for doing anything, never had another stupid charge since and no problems dealing with them at all. Too bad they're ****ed as well lol

Dan133269

I used to be with BOI and sweet mother of mercy were they incompotent.
I applied for a credit card, they asked me if I wanted visa or mastercard, I said visa. They asked if I wanted x amount of credit or y, I said x. Then they went and did the exact opposite of what I asked.

"We offer students more because when we start making it, you do too" goes their tagline. I was told by the clerk that I could not apply for an overdraft because I was a student. Eventually I left. Countless other examples of how stupid and incompetent they are.

Monife

If you have a BOI current account and a BOI joint account, does transferring money between these accounts count as an online payment?

Curious because I am on a graduate account now, but that will probably change soon enough and the OH and I have a joint account.

What classes as an online payment? The only way you can really pay for things out of your bank account online is mobile phone top up and/or SO and DD's. Or online laser payments, but don't do much of them.

EverEvolving

Yip OP I got those fees aswell, I was hopping mad when the letter came through as I had presumed I was on a graduate account. Apparently they get charged also, I went through the entire escalation process and got 2 managers to call me back and they still deemed me liable for the fees. As soon as I start working again I will be changing banks, no doubt about it.

As someone mentioned above - the more you have the less you get charged by the feckers. Also, had I known I would have been charged, I would have used it much less, anyway, nothing more I can do except move away from them next chance I get and inform them why.

NothingMan

Monife wrote: »

What classes as an online payment? The only way you can really pay for things out of your bank account online is mobile phone top up and/or SO and DD's. Or online laser payments, but don't do much of them.

Well I transfer money to my housemate for rent, to a sister I borrowed some money from and my credit cards every month so easily do 3 transactions a month. Also have 5 DD's that come out too. Not sure if they count as online transactions as they're not done online you can only monitor them online.

abouttobebanned

Try being self employed and having a business account doesn't generate a whole lot of money. The charges and fees are extortionate.

Barna77

wild_cat wrote: »

I've never banked with them but the only charges I've ever had from banks were the five euro debt card tax/or something like that once a year the from AIB and Ulster bank.

I've been with BoI for years and I haven't been charged any fee either, appart from the laser card stamp duty once a year.

What really wreck my head is the fact if you do any paperwork in branch that is not your own branch, tehy have to send the all the paperwork, and it could take up to 4 or 5 working days. Welcome to the 19th century banking... :mad: Online banking ftw

Ally Dick

fishy fishy wrote: »

just to clarify - I was depositing a lot more than 1,000 per month into my account, I was paying every bill I had with my laser card. However, the minute I dipped under the 3,000 , I was charged for every transaction I made for the quarter.

BOI can write what they want but in reality it doesn't matter how much over the 1,000 you lodge into your account, once it dips under the 3,000 you get charged.

Thankfully I won't be dealing with them again - good luck to all you who do. Hope you have plenty of money to throw away.

Wrong wrong wrong. The deal is that you must keep at least €3000 in your account OR have a TURNOVER of €3000 per quarter AND 9 online transactions NOT including standing order and direct debit. If you have your wages paid in, and you make 9 online txs, you should qualify no hassle. I see you pay your bills by laser card. That is not included as 9 online txs I don't think. You have to be using B365 as far as I'm aware

foxinsox

Wow.. I can't believe that any of you would stay with a bank that charges you fees.


I have been with Ulster Bank for years, NO FEES..

The only thing you have to pay is the Government Stamp Duty on Laser card or credit card.

I've always found Ulster Bank very good and staff very helpful.

I don't work for them

galwayrush

I stopped using banks about a year ago, hard at first, but so worth it, they can feck off, i'll never use one again.

admiralofthefleet

my fiance had a decent sum with bank of ireland up until a 2 weeks ago when they started charging her €2.97 every week when she lodged her money

she did the simple thing and withdrew he money and opened an account with ulster bank who have no charges
walking down the road with the substantial amount of cash in my pocket was both trippy and alarming at the same time. thank god the branch of ulster bank was a 20 second walk from the bank of ireland

Ally Dick

admiralofthefleet wrote: »

my fiance had a decent sum with bank of ireland up until a 2 weeks ago when they started charging her €2.97 every week when she lodged her money

she did the simple thing and withdrew he money and opened an account with ulster bank who have no charges
walking down the road with the substantial amount of cash in my pocket was both trippy and alarming at the same time. thank god the branch of ulster bank was a 20 second walk from the bank of ireland

Bank Of Ireland must have copped on that she was running a business from a personal account. Maybe Ulster are unaware of this and will cop on to it in time. Forgive me if this guess is wrong

AFC_1903

Ally Dick wrote: »

Bank Of Ireland must have copped on that she was running a business from a personal account. Maybe Ulster are unaware of this and will cop on to it in time. Forgive me if this guess is wrong

Maybe she just works somewhere that pays the wages in cash and she banks it to keep it safe and so that money for bills etc is in the account for direct debits?

Many businesses pay in cash (legally - not talking about cash-in-hand under the table jobs here), especially pubs and clubs. If the cash has to be kept on site (security risk) and processing fees paid to the bank then it benefits everyone if the wages are paid out of the takings at the end of a set night rather than at a later date by bank transfer after incurring fees.

admiralofthefleet

Ally Dick wrote: »

Bank Of Ireland must have copped on that she was running a business from a personal account. Maybe Ulster are unaware of this and will cop on to it in time. Forgive me if this guess is wrong

your guess is wrong, she was just a regular saver with bank of ireland

Vicxas

I moved to Ulster Bank when i heard about these charges, guess BOI can do without my 1.6k a month...

soundbyte

Dan133269 wrote: »

I used to be with BOI and sweet mother of mercy were they incompotent.
I applied for a credit card, they asked me if I wanted visa or mastercard,

But BoI only do MasterCard. Like AIB are Visa

killer kilbane

I got charged for them not paying a direct debit to pay my phone bill. So they charged my phone company and me so have to pay over 20 quid charges on a 45 euro bill. We bail them out after the f#cked up through taxes and now for them f#uckin up my direct debit be changing over tomorrow morning first thing. Some shower.

Ally Dick

killer kilbane wrote: »

I got charged for them not paying a direct debit to pay my phone bill. So they charged my phone company and me so have to pay over 20 quid charges on a 45 euro bill. We bail them out after the f#cked up through taxes and now for them f#uckin up my direct debit be changing over tomorrow morning first thing. Some shower.

Your direct debit bounced ? Were you charged an unpaid fee ? Your own fault entirely if that's the case. If not, you should appeal to get the money back

killer kilbane

no had plenty money in the account to cover this bill and have an overdraft if ever had problems anyway. Going challenging it tomorrow

weldoninhio

You'd think that these banks were :eek: businesses or something!!!!! :rolleyes: