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I think I was sold a faulty DVD by Play.com!

  • 13-07-2011 8:39pm
    #1
    ImpossibleDuck
    Registered Users, Registered Users 2 Posts: 1,154 ✭✭✭


    So i ordered a DVD from Play.com/PlayTrade and I tried to play it a moment ago and it wouldn't.

    It makes an odd whirring/whizzing sound and refuses to play it. It is the correct Region and everything. I am very suspicious about the disc as it seems odd. If you hold it up to a light it's much more transparent than a normal DVD.

    I am wondering what I can do? Shall I contact them about the issue or is it my fault?

    I would like some advice, please.
    Thanks

    EDIT: The disc is marked as Used - Very Good. But the disk itself appears to be in perfect condition. Except that it doesn't play! I've tried it in 2 DVD players and an xBox 360.


Comments

  • #2
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    How many devices have you tried it in? Just to rule out any problems with the original player.


  • #3
    TheInquisitor
    Closed Accounts Posts: 1,530 ✭✭✭TheInquisitor


    Sounds almost like a Blu Ray???

    Link to item you bought?


  • #4
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    ImpossibleDuck wrote: »

    I am wondering what I can do? Shall I contact them about the issue or is it my fault?

    No, don't do anything, keep it to yourself.

    Or just email play.com maybe?


  • #5
    ImpossibleDuck
    Registered Users, Registered Users 2 Posts: 1,154 ✭✭✭ImpossibleDuck


    TheInquisitor wrote: »
    Sounds almost like a Blu Ray???

    Link to item you bought?
    Region 2 - Will only play on European Region 2 or multi-region DVD players.

    And it said it in the item title. I'm 100% sure I did not knowingly buy a Blu-Ray

    It also says DVD Video on the label surface of the disc.


  • #6
    ImpossibleDuck
    Registered Users, Registered Users 2 Posts: 1,154 ✭✭✭ImpossibleDuck


    aidan_walsh wrote: »
    How many devices have you tried it in? Just to rule out any problems with the original player.

    Three. 2 DVD players and one Xbox 360


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  • #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Contact the seller.


  • #8
    TheInquisitor
    Closed Accounts Posts: 1,530 ✭✭✭TheInquisitor


    http://www.play.com/Help.html?page=ret#jump-01


  • #9
    Gamesnash.ie: Pat
    Company Representative Posts: 2,957 ✭✭✭Gamesnash.ie: Pat


    As jor el said the OP needs to contact the seller directly to raise the issue. If the situation is not resolved to the satisfaction of the buyer play will issue a refund to the buyer directly and penalise the seller.


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