Would you argue?

timogen

Left aldi about an hour go,after the cashier had rang through the bill and told me it was E17.95 to which in handed her E20,she then handed me back my change E32.05.I informed her she had given me the wrong change she insisted she didn't,and didn't ask what i had given her.Checked my wallet outside and it was E20 i had handed her.Would you argue with her?. I hadn't told her the mistake was in my favour,But if the mistake was i aldi favour she was having none of it.:D

robman60

That's happened me quite a few times. Most notably with my mother when I was with my mother and the cassier handed an extra tenner. Mother had to do the right thing of course! :rolleyes:

Esoteric_

You try to tell her.
She's too rude to listen.
????
Profit!

El Guapo!

If it was a little family run corner shop then I'd be honest but Aldi or tesco or something I'd keep it.

Kevin Duffy

timogen wrote: »

Left aldi about an hour go,after the cashier had rang through the bill and told me it was E17.95 to which in handed her E20,she then handed me back my change E32.05.I informed her she had given me the wrong change she insisted she didn't,and didn't ask what i had given her.Checked my wallet outside and it was E20 i had handed her.Would you argue with her?. I hadn't told her the mistake was in my favour,But if the mistake was i aldi favour she was having none of it.:D

What else could you do? You tried, she made the mistake twice. If you feel bad, give the balance to charity.

FatherLen

are you mad? i wouldnt have said anything in the first place!

BOHtox

If you shop in Aldi you need all the money that comes your way. Poor man's Lidl.:)

katiebelle

Generally I would argue with my own reflection . This is a difficult one. I wonder will it come out of her wages ??? I would generally give it back if it were me. My other bate honesty into me from a young age

BOHtox

You should have handed her a tenner from that and said "keep the change".
She was well DTF.

Mr. Denton

No. I'd have just stuck a fiver down her shirt, patted her cheek and said "thanks toots".

Donny5

timogen wrote: »

Left aldi about an hour go,after the cashier had rang through the bill and told me it was E17.95 to which in handed her E20,she then handed me back my change E32.05.I informed her she had given me the wrong change she insisted she didn't,and didn't ask what i had given her.Checked my wallet outside and it was E20 i had handed her.Would you argue with her?. I hadn't told her the mistake was in my favour,But if the mistake was i aldi favour she was having none of it.:D

This did happen to me with a web order, except with extra product, not cash. The company sent me an additional item worth about €30 with my order. I informed them and sent it back. I have to say that I expected them to cover the postage after the fact, but they didn't. Still, I feel better that I did the right thing. I'd do it again.

Eve_Dublin

katiebelle wrote: »

Generally I would argue with my own reflection . This is a difficult one. I wonder will it come out of her wages ??? I would generally give it back if it were me. My other bate honesty into me from a young age

It won't come out of her wages. Nothing will happen. She'll just be told she's down that amount of money and nothing else. If it keeps happening, she'll get told off. Not a big deal.

cml387

Now the till girl will be 20 euro down and there'll be hell to pay for her.
i read enough in "Hazards of Retail" to have utmost sympathy for supermarket staff.Go back and tell the manager and hand over the twenty for god's sake.

BOHtox

OP, where's this shop?

The King of Moo

You've done all you need to do by bringing the mistake to her attention, and it's her fault for not accepting that she made a mistake.
With a big difference like that I'd point out the mistake, but if they're disputing it, I wouldn't spend too long at all trying to convince them and pocket the money.
I can imagine her face when it turns out the till doesn't add up, I'd imagine a discrepancy like that would still stand out, even in a supermarket.
Though in fairness, I would've made sure to tell her that the mistake was in my favour. I think you owe her that, though she probably won't get in trouble unless this happens regularly.

Esoteric_

Eve_Dublin wrote: »

It won't come out of her wages. Nothing will happen. She'll just be told she's down that amount of money and nothing else. If it keeps happening, she'll get told off. Not a big deal.

That's not necessarily true. Plenty of shops deduct shorts of 5 euro or more from employee's wages. Two places I worked in did it, thankfully I was never down by more than 50 cent.

Eve_Dublin

LyndaMcL wrote: »

That's not necessarily true. Plenty of shops deduct shorts of 5 euro or more from employee's wages. Two places I worked in did it, thankfully I was never down by more than 50 cent.

Yeah?? That has to be illegal. Worked in supermarkets back in the day and was always down at the the end of the day and this never happened. Sounds like something that would happen in the States and not here (it happened to me working the States). You sure you're not just talking about the local ones? The bigger ones couldn't get away with that.

Edit:...could they??

Kevin Duffy

Eve_Dublin wrote: »

It won't come out of her wages. Nothing will happen. She'll just be told she's down that amount of money and nothing else. If it keeps happening, she'll get told off. Not a big deal.

Almost certainly not true. If it was, everyone would be supplementing their wages and taking the telling off as a small price to pay.

timogen

katiebelle wrote: »

Generally I would argue with my own reflection . This is a difficult one. I wonder will it come out of her wages ??? I would generally give it back if it were me. My other bate honesty into me from a young age

This was the only reason i questioned myself, was would it come out of her wages.But she was not going to listen to what i had to say i thought sod her.

SarahBeep!

Was sent ot of work on Friday to get change.
Went to HMV asn asked for €40 in €5/€10 notes. She gave me €40 of each. Tried to give her an extra €40 but she was adament I was right! Was having a bit ofa sleepy day on Friday so I was liek ok, I'll have my manager count it. I was right! Had to go back down to a manager to give it back because she wasn't there.
Seriously, why would you not concentrate on something like that, €40 is enough to lose your job over like!

timogen

BOHtox wrote: »

OP, where's this shop?

Finglas

Kevin Duffy

Eve_Dublin wrote: »

Yeah?? That has to be illegal. Worked in supermarkets back in the day and was always down at the the end of the day and this never happened. Sounds like something that would happen in the States and not here (it happened to me working the States). You sure you're not just talking about the local ones? The bigger ones couldn't get away with that.

Edit:...could they??

Jaysis, you'd a tolerant/naive boss if your till was down every day and you were never suspected. I've known a few people to be fired for that, mostly barmen. It's also a huge, similar problem in petrol stations, where staff pay for driveoffs and often have their wages decimated.

Eve_Dublin

Kevin Duffy wrote: »

Jaysis, you'd a tolerant/naive boss if your till was down every day and you were never suspected. I've known a few people to be fired for that, mostly barmen. It's also a huge, similar problem in petrol stations, where staff pay for driveoffs and often have their wages decimated.

Wow. There ye go now. I didn't know that. I used to work in a supermarket (Super Valu) when I was 17...a long time ago now and I was always down money as I used to mess around with the girl who packed the bags. I eventually got called into the office and questioned but I wasn't fired or fined or anything like that. Same with another petrol station I worked for and another supermarket although it only happened once each with those places. I must've been lucky.

theboss80

Go back in and blow it on booze

Donny5

Kevin Duffy wrote: »

Jaysis, you'd a tolerant/naive boss if your till was down every day and you were never suspected. I've known a few people to be fired for that, mostly barmen. It's also a huge, similar problem in petrol stations, where staff pay for driveoffs and often have their wages decimated.

The legality of fining employees for till discrepancies is highly questionable, but it's perfectly legal to fire them for same.

cml387

Kevin Duffy wrote: »

Jaysis, you'd a tolerant/naive boss if your till was down every day and you were never suspected. I've known a few people to be fired for that, mostly barmen. It's also a huge, similar problem in petrol stations, where staff pay for driveoffs and often have their wages decimated.

+1.I know of a local petrol station that does it. A drive off without paying is not down to the staff,but if scumbag comes in, buys something and sneakily doesn't mention the petrol AND you don't ask "did you get any petrol",it comes out of your wages.

Eve_Dublin

Donny5 wrote: »

The legality of fining employees for till discrepancies is highly questionable, but it's perfectly legal to fire them for same.

Gosh. They could only fire them if it happened repeatedly though, yeah?

Kevin Duffy

Eve_Dublin wrote: »

Wow. There ye go now. I didn't know that. I used to work in a supermarket (Super Valu) when I was 17...a long time ago now and I was always down money as I used to mess around with the girl who packed the bags. I eventually got called into the office and questioned but I wasn't fired or fined or anything like that. Same with another petrol station I worked for and another supermarket although it only happened once each with those places. I must've been lucky.

Let me guess, 17 year old girl, male boss??

robbie_998

Dean09 wrote: »

If it was a little family run corner shop then I'd be honest but Aldi or tesco or something I'd keep it.

most places i work in is if it happens three times in a period of a couple of months its disciplinary action...... which could be sacked !

give it back op and clear her name

Donny5

Eve_Dublin wrote: »

Gosh. They could only fire them if it happened repeatedly though, yeah?

Well, yes and no. I mean, you could fired for incompetence after one incident, but then, if you were arsed going to court, it's questionable whether whatever ****-up it was led to the termination would stand up. In practice, an employer would probably wait for a second instance before firing.

Of course, none of this applies to drive offs (except in cml387's example), as long as the employee calls the Gardaí and follows the employer's procedure.

Eve_Dublin

Kevin Duffy wrote: »

Let me guess, 17 year old girl, male boss??

Nope. Female. Honestly, I've had about 40 different jobs in the service industry during my students years and never once did I have money or hear of anyone else getting money deducted from their wages.

shuyin1

cml387 wrote: »

Now the till girl will be 20 euro down and there'll be hell to pay for her.
i read enough in "Hazards of Retail" to have utmost sympathy for supermarket staff.Go back and tell the manager and hand over the twenty for god's sake.

€30! he can keep the change :P

Corruptedmorals

Supermarkets and high street shops will not deduct till shortages from wages- smaller shops can and do, it's in the contract if they have one. In supermarkets, it will show up instantly- they post up till overs and unders in staff areas every day for the day before. You can get a warning if you establish any kind of pattern, even if it's just twice in 2 weeks- say €5. One occasion, no. Though if she was temp it could be a big factor in not keeping her on.

Eve_Dublin

Donny5 wrote: »

Well, yes and no. I mean, you could fired for incompetence after one incident, but then, if you were arsed going to court, it's questionable whether whatever ****-up it was led to the termination would stand up. In practice, an employer would probably wait for a second instance before firing.

Of course, none of this applies to drive offs (except in cml387's example), as long as the employee calls the Gardaí and follows the employer's procedure.

Used to work the night shift in a petrol station with another girl and we never reported drive offs. Or boss just told us to cancel them and make note of them.Things must have changed a lot since "my day (fado fado)".

Kevin Duffy

Eve_Dublin wrote: »

Nope. Female. Honestly, I've had about 40 different jobs in the service industry during my students years and never once did I have money or hear of anyone else getting money deducted from their wages.

You're a master criminal of some kind, aren't you? :pac:

Captain Darling

Dean09 wrote: »

If it was a little family run corner shop then I'd be honest but Aldi or tesco or something I'd keep it.

That person is still going to have to balance their cash at the end of their shift. I'm sure they are not flush with money and will have to pay the difference out of their pocket, so i dont think it's really a victory for the little guys.

Donny5

Eve_Dublin wrote: »

Used to work the night shift in a petrol station with another girl and we never reported drive offs. Or boss just told us to cancel them and make note of them.Things must have changed a lot since "my day (fado fado)".

Ah, yeah, if the boss says that then you're golden. I'm only talking about the minimum you'd need to do to be protected under the law, assuming there was no procedures laid down on paper. If your employer has a procedure that involves not calling the police, then you're cool. If not, then call them to report the theft, and the company can't say ****. They'd certainly wouldn't be able to fine you the stolen amount.

Eve_Dublin

Kevin Duffy wrote: »

You're a master criminal of some kind, aren't you? :pac:

You wouldn't believe how much I was down some nights in that job....was down 200 Euro at Christmas. I'm still convinced someone was nicking money from my till....the keys to each one were a free-for-all. I'm not THAT blonde...

Eve_Dublin

Captain Darling wrote: »

That person is still going to have to balance their cash at the end of their shift. I'm sure they are not flush with money and will have to pay the difference out of their pocket, so i dont think it's really a victory for the little guys.

That's not guaranteed although from what others say here, it's a possibility. In that case, I'd try and bring it back.

Kevin Duffy

Eve_Dublin wrote: »

You wouldn't believe how much I was down some nights in that job....was down 200 Euro at Christmas. I'm still convinced someone was nicking money from my till....the keys to each one were a free-for-all. I'm not THAT blonde...

A disguise I'll bet, along with a stripey jumper and a mask. Bet that was a great Christmas! And now living it up in the Costa del Crime, it's all coming together now, Paul Williams is on the way.

timogen

robbie_998 wrote: »

most places i work in is if it happens three times in a period of a couple of months its disciplinary action...... which could be sacked !

give it back op and clear her name

.I did try robbie but she was having none of it and assured me she had not made a mistake.If the boot was on the other foot and she had short changed me i would have got nowhere with her.Why should i have to go the the manager i told her she had made a mistake and she wasn't prepared to listen.

Callan57

I know of a hotel where if a customer walks out without paying it comes out of the waitress's wages ... no discussion.

I would be dumbfounded if ALDI or LIDL or indeed any of the others have the casual attitude suggested by some posters on this thread ... I would bet that cashier will find her contract not renewed. Probably a job opening there for someone!

You should bring it back ... ill gotten gains never bring luck (watch out)

Karona

Keep it, it was her fault. She should have paid more attention.

timogen

Callan57 wrote: »

I know of a hotel where if a customer walks out without paying it comes out of the waitress's wages ... no discussion.

I would be dumbfounded if ALDI or LIDL or indeed any of the others have the casual attitude suggested by some posters on this thread ... I would bet that cashier will find her contract not renewed. Probably a job opening there for someone!

You should bring it back ... ill gotten gains never bring luck (watch out)

Thats the difference callan57 i didn't walk out without paying,it was the way i was dealt with when i discovered the mistake i quiryed it with the cashier who then fobbed me off instead of dealing with the issue.The more i think of it even if i bring the money back to the manager i will be having a word about the cashier who was less than helpful when the problem arose.

Donny5

timogen wrote: »

Why should i have to go the the manager i told her she had made a mistake and she wasn't prepared to listen.

I would in the same position, but every person's moral code is their own.

Karona wrote: »

Keep it, it was her fault. She should have paid more attention.

I don't buy this argument. It's not right to take what's not yours. Clearly, the cashier thought that timogen was trying to say that she gave him too little change and that's why he was arguing, but I feel, and of course this is personal, that even in such circumstances, it is right to return the excess change.

That said, that's just my feeling. I wouldn't feel right doing otherwise, but I wouldn't feel superior to timogen for his course of action.

Toby Take a Bow

Kevin Duffy wrote: »

Jaysis, you'd a tolerant/naive boss if your till was down every day and you were never suspected. I've known a few people to be fired for that, mostly barmen. It's also a huge, similar problem in petrol stations, where staff pay for driveoffs and often have their wages decimated.

When I was working in college (years ago) for around two months my till was ALWAYS down €50. It was a small place and only two of us working, one till and I had to count up at the end of the day. Nothing was ever said regarding dismissal or paying the money back, although there were a couple of odd transactions with 'customers' who I'm nearly sure were the big bosses trying to check up on me. I could never figure out what was happening (unless my coworker was taking the money. She seemed nice, though).

OP, you probably should've been upfront on how she'd given you back too much money. I'd say a lot of people try and chance their arm, and it's nearly an automatic response when you're behind the till to assert you're in the right. Any hesitation and you've lost the battle. Doesn't make it right, but.

As you say, though, what's done is done, and going back in will probably just highlight the case further.

Needler

Arguing is bad mkay

pragmatic1

Nope. Thank you Aldi for rewarding my loyalty with this cash gift.

Kevin Duffy

Toby Take a Bow wrote: »

When I was working in college (years ago) for around two months my till was ALWAYS down €50. It was a small place and only two of us working, one till and I had to count up at the end of the day. Nothing was ever said regarding dismissal or paying the money back, although there were a couple of odd transactions with 'customers' who I'm nearly sure were the big bosses trying to check up on me. I could never figure out what was happening (unless my coworker was taking the money. She seemed nice, though).
.

I'd to fire two barmaids once, on the same day, in a pub I'd just taken over. One idiot was just giving the drink away to friends :rolleyes: The other was getting hammered and nicking a few quid. If I hadn't seen it, I never would have believed it, she was so nice. It was like firing my own mother. You can't tell who's robbing by how nice they seem.

timogen

Toby Take a Bow wrote: »

When I was working in college (years ago) for around two months my till was ALWAYS down €50. It was a small place and only two of us working, one till and I had to count up at the end of the day. Nothing was ever said regarding dismissal or paying the money back, although there were a couple of odd transactions with 'customers' who I'm nearly sure were the big bosses trying to check up on me. I could never figure out what was happening (unless my coworker was taking the money. She seemed nice, though).

OP, you probably should've been upfront on how she'd given you back too much money. I'd say a lot of people try and chance their arm, and it's nearly an automatic response when you're behind the till to assert you're in the right. Any hesitation and you've lost the battle. Doesn't make it right, but.

As you say, though, what's done is done, and going back in will probably just highlight the case further.

The problem was at the outset when she handed me the change i only thought i had handed her 20 but there was a 50 next to the 20 in my wallet,so i said to her" i think you've given me the wrong change" reply "that's the right change sir""are you sure i thought" to which she interrepted me with sharp voice "i've given you the right change sir now i have to serve this customer" bemused i walked out of the shop and checked my wallet when i got back to the car to see she had given me to much.

Kevin Duffy

timogen wrote: »

The problem was at the outset when she handed me the change i only thought i had handed her 20 but there was a 50 next to the 20 in my wallet,so i said to her" i think you've given me the wrong change" reply "that's the right change sir""are you sure i thought" to which she interrepted me with sharp voice "i've given you the right change sir now i have to serve this customer" bemused i walked out of the shop and checked my wallet when i got back to the car to see she had given me to much.

So she thought you were saying you gave her too little and stopped listening? Good enough for her so.