Chain Reaction...Poor Shipping Service

experimenter

Placed an order on Thursday morning at about 1am (i know I was up late) and decided to pay a extra for the 24hr delivery (I am in Waterford).

It would have been nice to have the additional gear that I ordered, as I was planning some weekend spins..

To cut to the chase, I was expecting my parcel this morning (Friday) to be delivered by GLS courier but to my disappointment, no show...

Contacted CR and they had little or nothing to say about what happened...and I will have my parcel on Monday morning..

So I told them to cancel the order as that wasn't the service I was expecting, but they can't as they now passed the order to the courier...

Checking the tracking number this evening and it's not even up on the couriers tracking site!!!

:mad::mad:So stuff them, they can have it back on Monday, I am not accepting the package :mad::mad::mad:

Should have gone to Cyclesuperstore instead..

Live and learn...

sparrowcar

Lots of people complaining about them at the moment. Some guys on "another" bike forum were abusing them a few weeks ago.

I am waiting for new grips which I ordered yesterday evev so will be interesting to see how long I am waiting

Lemag

There's a whole thread about their shipping here. If you use the search function you should be able to find plenty of other interesting threads about CRC.

experimenter

Well I will be shopping elsewhere..

Icyseanfitz

their 24hr shipping has been hit and miss for me tbh, i ordered some stuff a week ago and got within 2 days and other times id be waiting a week, can be very annoying if you need a part asap

kenmc

To be fair I've rarely seen 24 hour shipping actually happen. Usually gets picked up in the evening on day 1, gets shipped to a local warehouse. Day 2 goes to a central warehouse to be sorted, day 3 gets delivered. GLS and DPD are the worst I've seen - fedex and dhl are better.

I guess it mostly depends on when the pick up from the sender is. Sometimes that's early in the day.

experimenter

Fair enough but otherwise it is false advertising..





Same day dispatch on all ‘in stock’ orders that are received by CRC before 3pm UK Time Mon - Fri.

Parcel Force 24hr Ireland
Next working day delivery to anywhere in Ireland by GLS/Parcel Force Courier. Used for large bulky packages and all high value orders. Signature required on delivery. Detailed online tracking information is available. Delivery Monday to Friday, no Saturday deliveries.

Ricky91t

I've no issues, ordered inner tubes recently had them in 2 days by standard post. Orderered a helmet Thusday evening, Dispatched Friday morning, should have it Monday.

Ricky91t

Actually, just to add you can't really blame CRC for this. ParcelForce whenever I've used it in the UK has worked very well so that's probably why CRC use it. I've had no issues with ParcelForce/GLS either.

As far as I see it, If CRC stick to their word and actually ship the package within the time frame they give It's no longer their problem.

04/07/2011 05:23 IE 220 Cork, Ireland 11.0 Out for delivery on GLS vehicle
04/07/2011 04:41 IE 220 Cork, Ireland 2.0 Inbound to GLS location
01/07/2011 22:55 IEDUBL , Ireland 2.0 Inbound to GLS location
01/07/2011 18:23 GB0035 , United Kingdom 0.0 Data transferred to GLS System

I ordered it on Thursday night.

Morrisseeee

First bad experience with CRC recently, purchased a pair of SPD-L shoes/pedals & a pump on the 15th June, delivery was sent to courier on the 17th, package arrived to me on the...............29th June !!
The excuse given was that GLS had no contact phone no, but I remember putting in a phone no & my full address was there,
so who to blame !! CRC or GLS for some kind of mis-communication ??

Ricky91t

Morrisseeee wrote: »

First bad experience with CRC recently, purchased a pair of SPD-L shoes/pedals & a pump on the 15th June, delivery was sent to courier on the 17th, package arrived to me on the...............29th June !!
The excuse given was that GLS had no contact phone no, but I remember putting in a phone no & my full address was there,
so who to blame !! CRC or GLS for some kind of mis-communication ??

Did you track the package?(Even now might help!) You'll be able to see what was happening with the package during the 12days( :eek: )

Morrisseeee

Yep, tracked it (after a few days), but some major communication issue between CRC/GLS & me, only excuse given was the mis-communication of 'phone no' !!
/I got the shoes/pedals in the end, and used them in the ROK last Saturday, and they went well, ie. I took a chance wearing them as I'm just out of nappies (I mean toe-clips)

stiofan85

This is how my latest package from CRC arrived - the box was mangled and soaking wet. Contents were falling out of the box and the packaging of the tubes were all soaked. Granted it's just a tyre and spare tubes, but it shouldn't be showing up like this.

Could've been the delivery man though, but it's hard to know.

Ricky91t

Just to add, Got my package an hour ago. Shipped Friday eve arrived this AM not bad at all!

After going a bit of searching GLS' QOS can be quite bad...

sparrowcar

sparrowcar wrote: »

Lots of people complaining about them at the moment. Some guys on "another" bike forum were abusing them a few weeks ago.

I am waiting for new grips which I ordered yesterday evev so will be interesting to see how long I am waiting

FYI,

I ordered gear at the same time as the order above from Bike24 in Germany which I received yesterday. The order from CRC is still not even entered on their system. I am sending an email this morning I think :mad:

studiorat

Placed orders on the 1st and 4th.

Order made on the 4th has been dispatched.

The order on the 1st is still processing, I paid the extra few Euro over wiggle's price because the item was in stock. Looks now like this is not the case.

Whitehawk

stiofan85 wrote: »

This is how my latest package from CRC arrived - the box was mangled and soaking wet. Contents were falling out of the box and the packaging of the tubes were all soaked. Granted it's just a tyre and spare tubes, but it shouldn't be showing up like this.

Could've been the delivery man though, but it's hard to know.

I have to say that was most likey the post service that wet the box!

Whitehawk

I placed a order 3 weeks ago with, evanscycles , wiggle and crc all at the same time, both wiggle and crc came around 7-8 days later (noraml post) but i found the evanscyclesto be the bad one it only came, is say 14+ days! waiting.... so i think when it comes to stuff like this it can be real hit and miss!

the Lamb Post

I'm having similar problems........ still waiting on the CRC delivery.
http://www.boards.ie/vbulletin/showthread.php?t=2056312726&page=2

AstraMonti

I don't understand why you people still bother with CRC. The last 6months they have shown no sign of professionalism in any level. Personally I 've completely banned them off my shopping list. But then again.. choices, each to their own.

TinyExplosions

AstraMonti wrote: »

I don't understand why you people still bother with CRC. The last 6months they have shown no sign of professionalism in any level. Personally I 've completely banned them off my shopping list. But then again.. choices, each to their own.

Made a couple orders from them, and had my stuff within 3 days, and at a cheaper price than the other suspects -that's good enough for me!

Whitehawk

AstraMonti wrote: »

I don't understand why you people still bother with CRC. The last 6months they have shown no sign of professionalism in any level. Personally I 've completely banned them off my shopping list. But then again.. choices, each to their own.

Cheeper for what im looking at then anywhere use, use paypal so dont care about hold credit card problem! as peronly i think everone is mad not to use paypal, and never had a problem with shipping (so far anyhow)

redzone

I must be on their good list.

I ordered goods on Monday about 11pm and got them this morning at 10 am.

Now thats quick !

sparrowcar

Whitehawk wrote: »

I placed a order 3 weeks ago with, evanscycles , wiggle and crc all at the same time, both wiggle and crc came around 7-8 days later (noraml post) but i found the evanscyclesto be the bad one it only came, is say 14+ days! waiting.... so i think when it comes to stuff like this it can be real hit and miss!

I have to agree with you on the above but there seems to be a trend with CRC?

sparrowcar

Whitehawk wrote: »

Cheeper for what im looking at then anywhere use, use paypal so dont care about hold credit card problem! as peronly i think everone is mad not to use paypal, and never had a problem with shipping (so far anyhow)

Explain the credit card hold problem???
Is this where they take payment even if not in stock??

Whitehawk

sparrowcar wrote: »

I have to agree with you on the above but there seems to be a trend with CRC?

that is disapointing as it would make me think 2nd about useing them! tho there prices are so good really!

Whitehawk

sparrowcar wrote: »

Explain the credit card hold problem???
Is this where they take payment even if not in stock??

http://www.boards.ie/vbulletin/showthread.php?p=71062431

its beening going on now for around 3 months where card info from crc gets taken and then as in all fraud case ur money gets taken

have a look at the link to the post above lots a ppl tlaking about it, crc seem to be doing nothing from last time i read the posts there.

sparrowcar

Whitehawk wrote: »

http://www.boards.ie/vbulletin/showthread.php?p=71062431

its beening going on now for around 3 months where card info from crc gets taken and then as in all fraud case ur money gets taken

have a look at the link to the post above lots a ppl tlaking about it, crc seem to be doing nothing from last time i read the posts there.

Apologies for my blonde moment there...I know what you are talking about now. I read that before.

Whitehawk

sparrowcar wrote: »

Apologies for my blonde moment there...I know what you are talking about now. I read that before.

ok no worrys :P

the Lamb Post

the Lamb Post wrote: »

I'm having similar problems........ still waiting on the CRC delivery.
http://www.boards.ie/vbulletin/showthread.php?t=2056312726&page=2

CRC package just delivered to work. All in all, only 2 days later than Wiggle.