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NGB and Speed Question

  • 01-07-2011 2:07pm
    #1
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭


    If I understand it correctly I am now receiving NGB (just outside Letterkenny).

    Does this mean my speed will increase?
    (my speed currently varies between 1Mb and 1.5Mb

    I originally signed up to up to 3Mb speed.

    Also it is possible for you to tell me the max speed I am capable of achieving.


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    If I understand it correctly I am now receiving NGB (just outside Letterkenny).

    Does this mean my speed will increase?
    (my speed currently varies between 1Mb and 1.5Mb

    I originally signed up to up to 3Mb speed.

    Also it is possible for you to tell me the max speed I am capable of achieving.

    Hi,

    Can you DM your tel no and I will look into that for you.

    Thanks, Mark


  • #3
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    Bump. Still haven't received a response to this yet.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Bump. Still haven't received a response to this yet.

    Hi emmetmcl,

    Sorry about the delay in getting back to you.

    Can you confirm that the password you are using os corrrect.

    If you go to:

    - http://bit.ly/kH9QQx

    I’ve forgotten my password Click to view answer
    .If you have forgotten your password. You will need to:
    •Enter your username•Click on forgotten password option
    •You will be asked the security question that you entered when you signed up
    •Answer this and click submit. A new password will be sent to your email address

    Get back to me if after getting the password confirmation you still can't access "My eircom"

    Thanks, Mark


  • #5
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    I tried that but it won't work.

    I can't register on My Eircom.


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    I tried that but it won't work.

    I can't register on My Eircom.


    Hi emmetmcl,

    Can you PM the e-mail address you registered with please.

    Thanks, Mark


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  • #7
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    Thanks for the help.

    Can you tell me the max speed my line should be able to achieve. thanks.


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Thanks for the help.

    Can you tell me the max speed my line should be able to achieve. thanks.

    Hi emmetmcl,

    I checked your line and it is showing a max bandwith / speed capacity of "up to 3MB".

    Thanks, Mark


  • #9
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    so does that mean i should receive 3mb?


  • #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    so does that mean i should receive 3mb?

    Hi emmetmcl,

    I am afraid 3MB is not a guaranteed speed, the speed test systems shows the line capability to the nearest MB. What speeds are you getting at the moment?

    Thanks, Mark


  • #11
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    Around 1.5mb, 1.6mb on the very odd occasion.


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  • #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Around 1.5mb, 1.6mb on the very odd occasion.

    Can you try the following checklist - http://bit.ly/cTw6pU

    And i will follow up with you tomorrow morning.

    Thanks, Mark


  • #13
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    no problem. cheers.


  • #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    no problem. cheers.

    Hi emmetmcl,

    Did you get a chance to try the checklist? If so, have you seen any improvement?

    Thanks, Mark


  • #15
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    I tried it but it made no difference.


  • #16
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    I tried it but it made no difference.

    Hi emmetmcl,

    Can you monitor the speeds over the next few days and I will get back to you on Monday.

    Thanks, Mark


  • #17
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    Yes. ok


  • #18
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    It went as far as 2.5Mb yesterday for a while, now it's barely reaching 0.5Mb

    1377253877.png


  • #19
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    It went as far as 2.5Mb yesterday for a while, now it's barely reaching 0.5Mb

    1377253877.png


    Hi emmetmcl,

    I had support increase your sync to see if the line could handle a higher speed but it seems that unfortunately it can't so I will reduce the sync back to 2MB and I'm afraid the 1.6 - 1.8MB is the best available on the line.

    Thanks, Mark


  • #20
    obliviousgrudge
    Registered Users, Registered Users 2 Posts: 703 ✭✭✭obliviousgrudge


    eircom: Mark wrote: »
    Hi emmetmcl,

    I had support increase your sync to see if the line could handle a higher speed but it seems that unfortunately it can't so I will reduce the sync back to 2MB and I'm afraid the 1.6 - 1.8MB is the best available on the line.

    Thanks, Mark

    Ah right, thanks anyway.
    Its around 2Mb today.

    Are there any plans to upgrade the line in the future?


  • #21
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Ah right, thanks anyway.
    Its around 2Mb today.

    Are there any plans to upgrade the line in the future?

    Hi emmetmcl,

    I am afraid there is no network works planned for your area that I would be able to give an indication as to if or when your line bandwidth capacity may be improved.

    Thanks, Mark


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