No refunds for items on SALES ?

freeze4real

hello guys ,

i just bought a jean recently for a good price even thought it was on sale.

It turns out that its not my size.

so i tried returning it and a man told me that on exchanges are allowed for items on sale ?

is this so with all shops ?

Greenmachine

Your not even entitled to an exchange as there is no fault with the product. Even offering an exchange is out of courtesy.

freeze4real

can I return the item or not. or i have no right in this ?

At one stage we all have bought something that doesn't fit and we had to return it back.

Its going to be a waste if I had a pair of 50e jeans lying around because it doesn't fit me.

cookie1977

You've no right to. Only faulty products or products that aren't of merchantable quality are returnable. If you didn't check the size it's technically your own fault

Paulw

freeze4real wrote: »

can I return the item or not. or i have no right in this ?

You have no right of return. It's up to the shop.

The correct size should have been bought in the first place. It's not the shops fault that they don't fit, so they have no liability to take them back.

That's just how consumer law works.

dudara

There is nothing wrong with the product, therefore Consumer Rights do not apply here.

It is at the shop's discretion to offer you a refund or exchange. They don't even have to offer you anything, but in this case they're offering a refund.

28064212

freeze4real wrote: »

can I return the item or not. or i have no right in this ?

No, you have no rights to return something because you changed your mind. The jeans do exactly what they are sold to do, and fit exactly how they're supposed to

The only exception would be if the shop has a returns policy (normally on a receipt or posted in the shop) which says that they will accept returns, but nearly all of them exclude sales items

jor el

freeze4real wrote: »

It turns out that its not my size.

If this is because it's labelled wrongly, or not labelled, then you can return it as the jeans are faulty. If you just picked the wrong size, then you have no right to return, except if the retailer allows it.

Sale items are usually excluded from discretionary return policies.

Shane-KornSpace

yes you do not have the right to a refund or exchange on you jeans unfortunately. Nobody is ever entitled to a refund unless the item is damaged. alot of companies do have a refund policy (30 day money back guarantee) but no company is required to give one.
This is a common mistake I encounter almost every day in work.

booboo88

Greenmachine wrote: »

Your not even entitled to an exchange as there is no fault with the product. Even offering an exchange is out of courtesy.

freeze4real wrote: »

can I return the item or not. or i have no right in this ?

At one stage we all have bought something that doesn't fit and we had to return it back.

Its going to be a waste if I had a pair of 50e jeans lying around because it doesn't fit me.

highlighted above

there is a reason they have FITTING ROOMS :rolleyes:

freeze4real wrote: »

hello guys ,

i just bought a jean recently for a good price even thought it was on sale.

It turns out that its not my size.

so i tried returning it and a man told me that on exchanges are allowed for items on sale ?

is this so with all shops ?

again, fitting room?

lob020

My wife bought a dress in the sale in French Connection in Blanchardstown Shopping Centre cost nearly 100 euro .She was advised that she had 28 days to return if not suitable.When she brought it home .she decided it was not suitable & brought it back today.I know that the shop do not have to offer refunds ,but as a gesture they generally do ,however when my wife requested refund ,she was offered a credit note only and was advised if she had purchased full price item - a full refund would be allowed.Really dissappointed as the majority of shops in Blanchardstown offer full refund.So everyone please beware that French Connection do not offer refunds on Sale items .This information is not displayed in shop .:mad:

wmpdd3

Surly it is printed on their receipt.

bambera

The whole idea of items being on sale is that they are no longer selling at full price and so are sold at a discounted price to get them moving. It's not that surprising that shops don't really want to refund these items (Although I do agree that it should be printed on the receipt).

If there is a fitting room in the shop, then it is your responsibility to make sure they fit.

Unless an item is faulty, the shop is not obliged to give you a refund even if the item is full price.

borderlinemeath

lob020 wrote: »

My wife bought a dress in the sale in French Connection in Blanchardstown Shopping Centre cost nearly 100 euro .She was advised that she had 28 days to return if not suitable.When she brought it home .she decided it was not suitable & brought it back today.I know that the shop do not have to offer refunds ,but as a gesture they generally do ,however when my wife requested refund ,she was offered a credit note only and was advised if she had purchased full price item - a full refund would be allowed.Really dissappointed as the majority of shops in Blanchardstown offer full refund.So everyone please beware that French Connection do not offer refunds on Sale items .This information is not displayed in shop .:mad:

It is the customers responsibility to find out the return policy, not just to assume that they all do the same thing. The majority of stores have different return policies on sales items. Exchange only or a shorter return period are usually the norm during sales.

An assumption of "entitlements" usually ends up with :mad::mad::mad: angry scenes in stores and general customer rudeness to staff.

freeze4real

Thanks for the response guys.

Corruptedmorals

Most places (bar Penneys, Dunnes etc.) will not refund sale items. Even Dunnes will not refund items that are at final reduction. Look for signs at the sale area, at the till, on your receipt, or double check with the sales assistant before purchasing.

You could always sell them online? The jeans should fetch something and the other poster's girlfriend's FCUK dress definitely will.

laughter189

All posters above seem to forget about the '' gesture of goodwill ''

Your item is not your size , so you did'nt just change your mind , you bought the wrong size .

When you don't just change your mind , you are entitled to one of the 3 R's :

1. refund
2. repair
3. replacement

The shop should have the goodwill to offer you a gesture .

Del2005

laughter189 wrote: »

All posters above seem to forget about the '' gesture of goodwill ''

Your item is not your size , so you did'nt just change your mind , you bought the wrong size .

When you don't just change your mind , you are entitled to one of the 3 R's :

1. refund
2. repair
3. replacement

The shop should have the goodwill to offer you a gesture .

The 3Rs only come into affect if the item isn't of merchantable quality or defective. The fact that you bought the wrong size doesn't isn't a reason for 3 Rs. Petrol stations don't give refunds if you fill you diesel with petrol or vice versa, they sold a good product you bought the wrong one but the fuel is still good.

laughter189

Del2005 wrote: »

The 3Rs only come into affect if the item isn't of merchantable quality or defective. The fact that you bought the wrong size doesn't isn't a reason for 3 Rs. Petrol stations don't give refunds if you fill you diesel with petrol or vice versa, they sold a good product you bought the wrong one but the fuel is still good.

Can you offer any advice on my 1st point - '' goodwill gesture '' ?

borderlinemeath

laughter189 wrote: »

Can you offer any advice on my 1st point - '' goodwill gesture '' ?

The goodwill gesture is the exchange for store credit. Most if not all high st chains offer this. Smaller independent boutiques may be less accomodating though.

The trade off for getting an item at a reduced price/half price is the restricted exchange facility. It can't be all one way traffic in favour of the consumer.

And your point about buying the wrong size actually is a change of mind. Stores have fitting rooms for a reason. If you're not willing to try it on you run the risk of not being able to return it.