Sky and phone

losetheforce

Hi

Sorry if this has been asked before, but I can't find any up-to-date info on it.

If I get a Sky subscription now and I allow the engineer to connect it to my phone line, do I need to keep it connected once its setup? I am interested in getting a SINGLE Sky+ box. I do have a phone line, but I have no intention f leaving it connected, am I better off paying the manual enablement fee of €37.50 or should I just let them connect it to my phone line, not pay the €37.50 and then disconnect it myself once its installed and setup?

thanks

LTF

poppers

you dont need to have a phone line connected for a single box. there is no extra charge for this either, phone line is only required for multiroom to ensure both boxes are at same address.

losetheforce

Hi

thanks for your reply, but this is not the case.

Sky Installation Terms and Conditions

4 e) states

"If you have taken up a standard Sky box with a Sky TV subscription, Sky Multiroom subscription(s), Sky+ and/or Sky+HD, then as part of the installation we must connect your Box to a working telephone line. If an appropriate socket is not available or the Box cannot be connected to such a socket for any other reason, we will not be able to deliver or install your Digital Satellite Equipment. Instead, we will arrange a later installation date once you tell us that the appropriate telephone socket has been installed. In connecting the Box to the socket, we will use the nearest available socket and any cabling will be clipped to the relevant skirting."

Somewhat contradictorily when one signs up online there is a questionnaire asking if you have a phone line, if you answer "No", they add €37.5 "manual enablement charge" to the cost. I have also been told this by a dealer.

LTF

John mac

if you have a phone line then let them use it for the install , when they are gone disconnect it .

I have never had a phoneline connected to my box .(~8 years)

its only a requirement for multiroom.

steveon

It is in the terms still that there is a charge of €37.50 for non phoneline connections but sky havent been charging this for some time so best advice would be to use a local installer and ask if he/she charges it and if so why?

Cantona's Collars

steveon wrote: »

It is in the terms still that there is a charge of €37.50 for non phoneline connections but sky havent been charging this for some time so best advice would be to use a local installer and ask if he/she charges it and if so why?

Single box=no landline needed.
Independent installers/retailers generally don't charge the €37.50 no phoneline fee.this is charged if you book an install direct by ringing Sky.
A few greedy independents still add this charge,just order from one who doesn't.;)
New offer from Sky is for free install if you pick any premium channel plus you get 3 months half price,simply cancel the premium channels after 3 months if you want.

losetheforce

Hi

thanks for the replies. I don't know who the local installers are. I was just going to order online, its free standard setup, so the only cost is the "manual enablement charge", but I can avoid this by using the phone line and then just disconnecting it, as long as this is possible. Not sure what the local guys charge, perhaps they charge installation, if I can get it for free I'd prefer that...

cheers

LTF

John mac

but I can avoid this by using the phone line and then just disconnecting it,

yes

losetheforce

Hi

just to let anyone who's interested know what happened :

The installer came, I told him I was planning on disconnecting the phone line, he didn't bother running a cable to the phone, I have it 2.5 months now and no problem and no manual enablement charge. Free installation and they've just given me all packages for the price of 3 due to their change of bundles and their price freeze.



LTF