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CycleSurgery?

  • 25-05-2011 9:16pm
    #1
    Home:Ballyhoura
    Registered Users, Registered Users 2 Posts: 1,702 ✭✭✭


    Anyone have any opinion on or previous dealings with CycleSurgery?

    I bought two roof mounted bike racks from them a couple of weeks ago and one of them is faulty, I have sent numerous emails with only one reply saying sorry we are having trouble with our email please send the photos again we can't seem to find them.

    Has anyone else dealt with CycleSurgery before, are they genuine or are they just finding excuses and leaving it go? Thanks in advance
    Tagged:


Comments

  • #2
    ktz84
    Registered Users, Registered Users 2 Posts: 243 ✭✭ktz84


    Removed - assumed it was bought online but that doesn't look to be case so telephone number not releveant but I would still call them - usually much easier to get thing sorted over the phone or in person.


  • #3
    sparrowcar
    Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭sparrowcar


    Snow and Rock dundrum are notoriously bad at replying in regards to outdoor gear of which I use to spend way to much money on. :o

    I'm not sure if it's the same email server but i presume it is.


  • #4
    studiorat
    Closed Accounts Posts: 6,408 ✭✭✭studiorat


    I think they are genuine. I found the staff on the shop floor to be really friendly and helpful, offering good unbiased advice rather than just going for the sell.


  • #5
    brayblue24
    Closed Accounts Posts: 1,700 ✭✭✭brayblue24


    Likewise I have bought from Cycle Surgery in Dundrum and have always found the floor staff very helpful and friendly. That said, I've never had cause for complaint


  • #6
    Dr_Colossus
    Registered Users, Registered Users 2 Posts: 3,191 ✭✭✭Dr_Colossus


    Second what Studiorat and Brayblue24 said above. Equally found the staff friendly, informative and patient without being pushy plus they were very competitive on price.


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  • #7
    Home:Ballyhoura
    Registered Users, Registered Users 2 Posts: 1,702 ✭✭✭Home:Ballyhoura


    oops should have included that it actually was bought online from the CycleSurgery website in the UK and I think there was a phone number on the website must give that a ring if no response fairly soon!

    Didn't realise there was an actual cycle surgery shop in Ireland!


  • #8
    Bluefoam
    Registered Users, Registered Users 2 Posts: 7,754 ✭✭✭Bluefoam


    I find some of their prices a bit expansive, but like the others here I find the staff in Dundrum to be very good. I always seem to get stuck into a conversation with them - they are diffidently keen cyclists.


  • #9
    Bluefoam
    Registered Users, Registered Users 2 Posts: 7,754 ✭✭✭Bluefoam


    Bluefoam wrote: »
    I find some of their prices a bit expansive, but like the others here I find the staff in Dundrum to be very good. I always seem to get stuck into a conversation with them - they are diffidently keen cyclists.

    Expensive!


  • #10
    Home:Ballyhoura
    Registered Users, Registered Users 2 Posts: 1,702 ✭✭✭Home:Ballyhoura


    I posted this a day too early after 3 weeks they finally replied to say they have sent out a replacement part and to return the faulty one and they will refund the postage! Very happy with their response even if it did take a while, thanks anyway guys sorry about the mix up about CycleSurgery in Dundrum and the online UK site! Cheers


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