Unhappy about haircut

Jaygee

Hey guys just wondering if anyone has had the same problem?
I got my hair done in peter marks in waterford and I had a different hairdresser because my usual hairdresser in their was gone.

Anyway I got highlights and they left really bad line near the root that is very noticeable when I let my hair down.

Should I go in and complain, would they be able to do anything about it or should I just leave it and go somewhere else?

reallyrose

Go in and complain.

I got a terrible haircut at the start of the year, it was so bad that I nearly cried.

Anyhoo, I complained and I got my money back. I really don't think you should just leave it.

Just go into the hairdressers and point out the bits you don't like. They won't give you money back right away, the refund has to go through head office first.

(Oh, I went to another hairdresser afterwards who made me fabulous! If my hair could be fixed, anyone's hair can be fixed.)

Jaygee

She also cut about 2 inchs off when I said just a trim to make it even worse.
Thanks for the advice.

E.T.

I had the same done before in a different peter marks. Went back the next day to ask for it to be redone, and was absolutely shamed in front of the whole place. Had to sit and wait for 30 mins, then trainee (who put in the highlights in between sweeping the floor, even though I paid for a senior stylist), stylist, and manager interrogated me about why I had said nothing the evening before. I didn't see the line til I tied it up, and came straight back to the salon, but they kept saying that this seemed unbelievable. They fixed it, but very grumpily, and it was not a nice experience. Had been going there for a while, but haven't gone back, and wouldn't go back.

Basically, stand your ground, even if they're not very nice.

reallyrose

They did the same to me. You really have to be clear about what you wanted/what you got.

Jerks.

*gets bitter all over again*

When it comes down to it, the point of a haircut/style is to make you feel good about yourself.
If your hair is making you feel crappy, then the job isn't done.

Storminateacup

Bad haircuts?

I had hair that was about 3 inches below the bra strap in the middle of my back. My pride and joy. I got a haircut in feburary, and she told me she would leave the length.
She blowdried it, backcombed it, and when it was all finished, it settled right under my chin.

I was so upset but tried not make a scene of it in the hairdressers because i figured maybe the way she had styled it made it look shorter.

It didnt.

She also messed up my fringe. She didnt cut it from far enough back, and didnt cut it in a straight line. It looked ridiculous. I will not be getting my hair cut again for a VERY long time.

Tayla

I haven't been to a hairdressers since I was 14 after the stylist butchered my hair in Peter Marks (i'm 23 now)

feels2gd2btrue

i went to peter marks a few weeks ago to get a trim, i wanted layers at the front and straight across the back. i had a different hairdresser to my normal one, she took twice the length off that i had asked for and cut my hair in a v shape. i didn't realise until she showed me the back:O when i went home and pulled my hair forward over my shoulders there was a difference of two inches on each side of my hair. i went back to peter mark's later that day, the receptionist was rude when i explained, she told me my stylist was on lunch and that i would have to sit and wait for an hour for her! they didn't even offer me a coffee or anything! then the stylist made me feel like a fool when she made me stand in the middle of the saloon and say there was nothing wrong with my hair, when i showed her from the front she told me it was because my shoulders are uneven:mad: i left the shop in a rage, went home and trimmed my hair myself and did a much better job:rolleyes:

LadyMayBelle

Peter Marks really does seem to have a bad rep!! I went to one in Clare when on student placement in the hospital..I was having a really bad week so decided I needed a treat to perk myself up..boy did I feel ten times worse coming out; I begged for her only to thin it out instead she cut A LOT off. I cried and cried once I got home!

alexa5x5

E.T. wrote: »

I had the same done before in a different peter marks. Went back the next day to ask for it to be redone, and was absolutely shamed in front of the whole place. Had to sit and wait for 30 mins, then trainee (who put in the highlights in between sweeping the floor, even though I paid for a senior stylist), stylist, and manager interrogated me about why I had said nothing the evening before. I didn't see the line til I tied it up, and came straight back to the salon, but they kept saying that this seemed unbelievable. They fixed it, but very grumpily, and it was not a nice experience. Had been going there for a while, but haven't gone back, and wouldn't go back.

Basically, stand your ground, even if they're not very nice.

I had pretty much the same experience with Peter Marks, I paid for a senior stylist to dye+cut my hair. The lighting was so dim in the shop that I didn’t realise till I got home that it was a lot lighter than Id asked for and the dye so badly applied that I already had visible roots. When I went back and was interrogated and humiliated in front of everyone. In the end they got a trainee to put an all over dark brown in….and they didn’t even wash it out properly, I had brown dye all over my ears and down the back of my neck when I got home.
I never went back again and advice anyone to never go to such unprofessional hacks.

nicola09

This happened to me before in a Dublin Peter Marks (the highlights issue not the cut) and I only noticed when I got home and clipped back my fringe, I rang them the next morning and they told me to come back in straight away to get it fixed. The manager came to look at it and they put in about 15 more foils which fixed all the dark parts still showing, and everyone was very polite to me so I didn't feel like I was being the customer from hell . Always tell them when you are getting highlights done that you clip your fringe back a lot (even if you don't!) so they know not to leave you with dark hair showing underneath!:rolleyes:
So Id certainly advise you to go back to them, it's in their interest to keep you happy as you will be paying in excess of 100 euro everytime you get your colour done if they keep you as a regular customer!

westies4ever

yeah i had a bad experience in peter marks in newbridge. I have very grey hair which is resistant to home colouring. its also short which means i have to get it coloured every four weeks. i was going to them regularly - and it cost a fait bit!! last time i was there they let a trainee colour my hair rather than the usual stylist. she didnt colour right up to the hair line so i was left with a few greys around my temples. they tried to tell me that my hair had become more resistant since the last time i was in and that they would up the intensity of the colour the next time - load of crap. they didnt offer any refund or discount.

i simply never went back.

rainbow kirby

I don't go to Peter Marks any more because every stylist is too scared to cut my hair as short as I want it. :pac:

Jaygee

maybe I should have named this thread 'We hate Peter Marks'

shellykbookey

I'd go in a kick up a stink you did not get what you paid for, basic consumer rights. Those "high end" places are usually crap anyway they hide behind the name and treat you like an idiot when you rightly so, complain. I'm pretty sure that where you’re a symmetrical bob came from, some stylist with a hangover pretending it’s a new trend and soon enough it is.
A mate of mine got completely hacked in a very posh hairdressers in dublin a few years ago so ever since she goes in with a piece of paper with what she wants written on it and gets the hairdresser to sign it (she tells them why obviously) It gets some weird looks but it makes them think about what they've to do and avoids the row with the manager after wards where its your word against the hairdresser's. Haven't tried it myself ‘cos I go in once a year and get 2 or 3" off, its kinda hard to fcuk that up

easy1

I Agree with all posters,but not about Peter Marks,because I never been there,but went to my local salon,I paid 100 euro for full head hairlights and cut,and when I came home,I noticed yellow patches in my blonde hair and irregular lowlights,also root line was very patchy..I was asked for all over haircolour with hairlights and lowlights,but they done only few parts of hair. I showed a picture,what I would like to get,but hairdresser cant understand me....I wondering,is that was to difficult for her to look at picture and make shown look...i think problem was,when she did not listen properly....I will never come back to that salon.,because that hairdresser.Other service was ok,they offer a coffee,and look after customer very well,only bad thing ,what Iam afraid of,is I think hairdresser was unprofessional for haircolouring techniques.

BizzyLizzie

I've had a few bad haircuts too, the worst of which was in Peter Marks aswell! This is a disaster for their PR :pac: I asked for a bob but the hairdresser basically refused to do it because she thought I wouldn't like it and then I ended up with what can only be described as a long pudding bowl haircut. While I was still there I asked her to fix it because it wasn't what I asked for but then she ended up taking about 2 or 3 inches more off my hair. I attached it with a scissors when I got home and it looked much better.

I hate getting my hair cut. I've a side fringe and they always cut it really weirdly and the layers at the front always end up shorter on one side and it looks like a massive chunk has been taken out of my hair. I don't think I've ever been to the same hairdresser twice :eek:

alexa5x5

Before the previous bad experience I had another disaster with Peter Marks (I know, why did I go back!:rolleyes:). I went in and asked for a trim and a full fringe that ended below my eyebrows. The stylist suggested one of those extremely short fashionable (at the time) ones, basically a 2 inch fringe. I said no way, so off she went cutting away when I saw a huge chunk fall in front of my face. She’d ‘forgotten’ that I didn’t want a short fringe!:mad::mad:
She was very apologetic in farness but that didn’t change the fact that I had to live with a 2inch fringe for a couple of months.

booboo88

Jaygee wrote: »

She also cut about 2 inchs off when I said just a trim to make it even worse.
Thanks for the advice.

Same thing happened to me saturday
i send trim........and its alot shorter now than i wanted, and my fringe, dont get me started. I said side fringe but longish, and again took too much off. cant really be fixed

snickerpuss

I am also an ex-Peter Mark customer! Got my hair cut on my birthday once, ended up with really dull highlights and about 4 inches of hair gone when I had only asked for a trim. When I said this to her she angrily said "Well you have too much hair!" I really don't, it's about boob length. Worst birthday ever! Why are there so many poor hairdressers?

Miaireland

I have an appointment in PM tomoorow. Starting to feel nervous after reading this thread!

Malari

Miaireland wrote: »

I have an appointment in PM tomoorow. Starting to feel nervous after reading this thread!

Sounds like you should say loudly and firmly what you want, and also put down that Hello magazine (yes, even if it's the Royal Wedding Special) and watch your stylist like a hawk!!

I have no better experience of Peter Mark to add to this thread. I went in once in my late teens and asked for advice and suggestions on what to do for my hair. I thought mosts stylists would be happy to give a few ideas or get a bit creative. No, she handed me a stack of hair magazines, told me to sit down, and call her when I knew what I wanted. :rolleyes:

I did have a bad highlights experience when I was about 16. It was totally uneven and my hair looked weird tied up, and stripey down. I went back and asked them to thin out the "stripes", which they did, but I never went back again.

convert

I'm really counting myself lucky about my stylist in a Dublin PM. She's really good and actually listens to what I want. My once condition about getting my hair cut was that I had to be able to tie it up, and each time she's cut my hair I've been happy with it.

However, I recently went to another PM salon and got a not so good cut and colour - a month on I still have a piece of hair around my ear that I can't tie up And the colour was barely noticeable (though I think that was because I emphasised I did not want to end up very blonde).

My mum has also had mixed results in PM, but the worst cut she ever got was at a small salon. I think it really depends on the stylist, tbh.

username123

Both myself and a friend stopped going to a local salon over a particular stylist.

I found her to be extremely confrontational. I would ask for whatever it was, she would argue 'no - that colour wont suit you at all', Id produce pics of me with that colour in the past - all the staff would exclaim how it really suited me, eventually she would get her act together and after the dye would start with the styling, leaving me for ages at a time while she gossiped/smoked/talked to other customers. She was massively confrontational in conversation (not just to me), anything you said, she argued with you.
On the last visit she (had clearly forgotten me) exclaimed over my hair 'Who did that to you?' - to which I replied 'You did' - she was not happy!
I just went 3 times and then never went back.

My friend went to the same stylist - she found her massively confrontational as well, but what sealed it for her was when she went in 8 months pregnant and they seated her near the back of the salon and the stylist stood at the back door and basically smoked all over my pregnant friend during the visit. She never went back after that.

Ive also had bad PMs experiences but so long ago that I assumed they werent relevant anymore.

babychick

I think you should go into the salon, and just explain that you're not happy with the colour.
I go to Peter Marks in waterford myself, and I'm always happy with the way my hair turns out. I think the girls in there are lovely too. And if you dont give them the chance to fix it, you're never going to have a proper impression on Peter Marks. I'm shocked with all the bad experiences you guys have had in the PM salons. I've been to a few of them, and luckily, my hair always turned out good.
You should go in and speak to the manager, I guarentee you will be suprised.
Good luck!

xoxyx

The same thing happened me when I first got highlights. They didn't use the mesh, but the bag they put on the top of your head and pick out different bits of hair for highlighting. Completely missed the roots, so my first ever time getting my hair died and I looked like I had a month's worth of grow out. When I went back, I was just told to buy a dye in the chemists and go over the roots myself!

I'd have a lot more to say for myself if it happened today I can tell ya!!

verywell

Me too!

I have been going to PM for years but I am not getting them to do my hair anymore as my stylist obviously thinks she knows better than me and cut out my layers at the back without even telling me :rolleyes:

Went to a new hairdressers and told her to keep the layers and she was like 'what layers'! Couldn't believe it

Last month i went back to PM only for a colour, as I did not have time to do a patch test in new place, and low and behold I come out with darker roots then I went in with :mad: How she managed to do this I do not know.

That is the last time that I will EVER visit them again.

babychick

Just wondering did you go in to try get that sorted?

Jaygee

babychick wrote: »

Just wondering did you go in to try get that sorted?

I went in and they were soo nice about it.
They were very helpful and agreed that it was not done properly.

They fixed it for me. So +1 for PM in waterford

spinandscribble

Had a really rotten cut in a hairdressers in galway a few years ago. It wasn't PM but it was a well known salon.

The woman somehow managed to layer my super long hair in such a way that meant you could clearly see the shape of the back of my head Like layers from nearly root down!

I was in shock at the hairdressers, I didn't need to say anything, they just told me it was free and I think they offered to let the same girl fix it and I told them I wouldn't let that happen. I received two phone calls from the manager and the hairdresser herself apologising after that, unprompted, I guess they were terrified I'd spread the word to stay away. Worst part was I had a wedding the next day *sigh* People actually would ask me with a puzzled look on their face, kinda pity mixed with awe, where had you gone for your haircut this time, it was only so they knew to stay away....


for the next 6 months I tried regular trims with my moms hairdresser to help fix the problem. Their salon just couldn't believe a trained hairdresser could have done it, they couldn't get over the butchered job. Eventually I gave up and had it all chopped off I was sick of the problem.

It sounds silly but its left me very untrusting of hairdressers since, especially ones that talk too much. I've a great hairdresser now finally I pay a good bit more but its flipping worth it!

ejkil18

Had was at PM on Saturday and got some highlights done - they came out too bright and badly placed around my hair so that there were way more on one side than the other. Rang them this morning, they told me to come in and they just sorted it for me on my lunch break without any hassle. I was really impressed with how easy it was to deal with them, I was absolutely dreading it and it was fine! I'm a repeat customer and will continue to be one after the way they handled my complaint!

verywell

ejkil18 wrote: »

Had was at PM on Saturday and got some highlights done - they came out too bright and badly placed around my hair so that there were way more on one side than the other. Rang them this morning, they told me to come in and they just sorted it for me on my lunch break without any hassle. I was really impressed with how easy it was to deal with them, I was absolutely dreading it and it was fine! I'm a repeat customer and will continue to be one after the way they handled my complaint!

Not sure if I would want to go back to somewhere that has the potential to drop highlights lopsided

Why you feel that that is ok is beyond me and the fact that this is your first post :rolleyes:

alexa5x5

spinandscribble wrote: »

Had a really rotten cut in a hairdressers in galway a few years ago. It wasn't PM but it was a well known salon.

The woman somehow managed to layer my super long hair in such a way that meant you could clearly see the shape of the back of my head Like layers from nearly root down!

I was in shock at the hairdressers, I didn't need to say anything, they just told me it was free and I think they offered to let the same girl fix it and I told them I wouldn't let that happen. I received two phone calls from the manager and the hairdresser herself apologising after that, unprompted, I guess they were terrified I'd spread the word to stay away. Worst part was I had a wedding the next day *sigh* People actually would ask me with a puzzled look on their face, kinda pity mixed with awe, where had you gone for your haircut this time, it was only so they knew to stay away....


for the next 6 months I tried regular trims with my moms hairdresser to help fix the problem. Their salon just couldn't believe a trained hairdresser could have done it, they couldn't get over the butchered job. Eventually I gave up and had it all chopped off I was sick of the problem.

It sounds silly but its left me very untrusting of hairdressers since, especially ones that talk too much. I've a great hairdresser now finally I pay a good bit more but its flipping worth it!

God that's shocking! At least I was able to grow out my mistakes but yours sounds just awful! You sound like you were very restrained with them, I dunno if I could have been the same in your shoes!

ejkil18

verywell wrote: »

Not sure if I would want to go back to somewhere that has the potential to drop highlights lopsided

Why you feel that that is ok is beyond me and the fact that this is your first post :rolleyes:

I think business' should be given the opportunity to fix things if they go wrong - and theywill go wrong in any line business. And they deserved a fair play getting on with it and not causing a fuss.But then I'm not entitled to an opinon until I've posted 23 times on a the 3rd day of every month ;-)

verywell

ejkil18 wrote: »

I think business' should be given the opportunity to fix things if they go wrong - and theywill go wrong in any line business. And they deserved a fair play getting on with it and not causing a fuss.But then I'm not entitled to an opinon until I've posted 23 times on a the 3rd day of every month ;-)

Fair enough

spinandscribble

alexa5x5 wrote: »

God that's shocking! At least I was able to grow out my mistakes but yours sounds just awful! You sound like you were very restrained with them, I dunno if I could have been the same in your shoes!

I think it was sheer shock and trying to convince myself it wasn't as bad as it was. She looked shocked too, the hairdresser. I don't know how she managed it tbh. my mid back length hair resembled a really bad mullet....I had asked for some layers....Worst part was for a few minutes she tried to convince me she'd done as she was asked, I just stared wide eyed saying no, when did i say mullet? she looked frazzled and said no its not a mullet so i turned side ways and asked a hairdresser nearby what is this? A mullet? thats when the hairdresser went off to chat to someone...

She mustn't have been paying attention and just sniped the wrong hair and kept going..... I can't STAND hairdressers who talk too much now as a result. Always keeping a eye on them. Like the last day in the salon I was getting ombre done, the colourist started doing it in a way I hadn't read about in relation to ombre so I stopped her and asked her to explain. Thankfully she's sound and was teaching a few girls in the salon how to do it so I learnt at the same time.

there was no way I would let that hairdresser who butchered my hair attempt to have another go, it wasn't like missed highlights that could be added in, you can't fix it once it's cut off...

ladysarastro

Wow after reading this i feel blessed to have had nothing but success with my stylist in PMs newbridge. Admittedly she's talked me out of going super short but considering it now I think it wouldn't of suited me. I haven't had my hair cut in 9 months and when i seen her last week i was like oh must call in to get it cut and her reply was " your hair is in great condition, the ends look good and since your growing it out don't worry too much until its gone crazy." And she remembers my cats name :p