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Blocked Hotmail Account

  • 12-05-2011 2:38pm
    #1
    Queen of Sheebs
    Registered Users, Registered Users 2 Posts: 185 ✭✭


    Anyone have any ideas how I can go about getting my hotmail account unblocked. I was asked to submit a new password, which I did but I still can't log on with either the old or the new password? The help centre for hotmail keep asking me to sign in before I can submit a request of help!!!!!!

    Cheers


Comments

  • #2
    RoyalMarine
    Closed Accounts Posts: 5,824 ✭✭✭RoyalMarine


    did you try to reset the password again?

    When you try to reset the password, hotmail use 3 methods.

    1: send the password to your hotmail (seems kind of stupid i know...)
    2: sent the password to the alternate e-mail address you provided. (IF you provided one)
    3: fill in additional information such as date of birth, answer to the secret question etc that you filled out when you registered.


  • #3
    Queen of Sheebs
    Registered Users, Registered Users 2 Posts: 185 ✭✭Queen of Sheebs


    Tried that but still no luck. I've been blocked now for about a week. Driving me mad!! Any ideas how to contact the customer services? i read on another forum someplace that that's what I need to do but every time I try to submit a question it tells me that I need to log in first!!! I'm going around in circles!!


  • #4
    Lazarus2.0
    Registered Users, Registered Users 2 Posts: 2,772 ✭✭✭Lazarus2.0


    Queen of Sheebs wrote: »
    ... I was asked to submit a new password...

    How were you asked to submit a new password ? Via email ? Did this involve you having to visit a web page to enter your current password and then submit a new one ? It's highly irregular to be prompted to change a password - in fact I only ever recall having to do so here on boards and they went to great pains to explain why it was deemed necessary .


  • #5
    dshamrock2000
    Registered Users, Registered Users 2 Posts: 37 ✭dshamrock2000


    im having the same problem, it asks you a security question so it can verify its you and then you reset your new password, then when you try to log in the account is still bloody blocked?


  • #6
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    Same thing happened me a while ago (I changed Live password and hadn't changed to the new password in Digsby so I got locked out), You need to use the Microsoft account recovery thingy here, you need to provide some details to the live team, your last few emails received, a couple of contacts etc, The Live team will manually reset your account once you provide the info they request

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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  • #7
    dshamrock2000
    Registered Users, Registered Users 2 Posts: 37 ✭dshamrock2000


    Thanks yoyo, hopefully they can sort it for me :mad:


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