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Disconnecting from Airwire

  • 10-05-2011 5:04pm
    #1
    brianw1
    Registered Users, Registered Users 2 Posts: 63 ✭✭


    Hey,

    Has anybody here ever disconnected from Airwire? Ive been using their broadband service for a couple of months and the service they provide is truly awful. My speed barely ever reaches the advertised 2 m/b speed and it cuts out so often, from 6.30pm + its nearly unusable until past mignight and for someone who plays online games its just a disaster.

    Airwire have an ariel on my roof and a router under my pc, am I right in saying that this belongs to them? How do i go about changing from them and will charge a disconnection fee?


Comments

  • #2
    oran2011
    Registered Users, Registered Users 2 Posts: 7 ✭oran2011


    Correct, service is awful. Word need to spread so people stop getting ripped off or at least know what they are getting up front.


    As you can (and will) see from Airwire (Martin in particular) is that they deal with any issue or compliant with their service with a nothing more than a waiver of their responsibilities and blame their customer.
    I am with Airwire for nearly a year and the quality of the service it now at a comical level. I cannot download the most basic of programs/apps etc from the internet - cannot update flash player, Skype, etc to the latest versions. It took 48 hours for the last update to almost go through but eventually crashed due to bad internet connection.
    The worst of all it that the support from airwire is shameful.
    They blame my equipment - even though I have a state of the art Cisco EA6500 router with booster/extender.
    The confirmed that I do not have an antenna signal when they tested it??? They asked if I turned of the antenna??? Are they serious. They can't get a signal when they test my signal and they blame me for not having a signal.
    Below are 2 direct quotes from Martin at airwire (yet again it's my problem for a almost non existent service that they have no problem taking 30 euro a month for)-
    "currently your antenna is not online, so we can't test it again. Did you
    turn it off ?
    Your connection issues could also be caused by your own equipment on top
    of that.
    As for the connection, if the changes today haven't improved the
    connection at all, all we can do is to decommission the connection.
    You're on the 2 mbit/s package at 16:1 contention, and it's within the
    contention, but obviously not great as it seems. That package is already
    priced at the absolutely bare minimum, that is viable for us, so there
    is no space for reductions.

    Kind regards,
    Martin List-Petersen
    Airwire Ltd."

    In summary - do not go with a service provider of this quality but more importantly a company that blame their customers for their poor quality service. I have loads of information, data, records etc to expand on the above hence I will not take any generic/general response from airwire lightly. Anyone that wants more information on my dreadful experience with airwire please do not hesitate to contact me and I will do my best to help.


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