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eBay accept responsibility in dispute

  • 10-05-2011 9:56am
    #1
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,893 ✭✭✭


    A lady in Texas opened a dispute with me claiming that the item was not as described .
    She claimed to have returned item for refund , but could not confirm tracking number for successful delivery back to me .

    eBay.com reviewed the case and refunded her in full .

    Ebay accepted liability in this case . I wonder why ?

    This is copy of what eBay said :
    Final decision:
    Neither you or the buyer were found at fault.

    eBay Customer Support comments:
    We're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.


Comments

  • #2
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    Were you also refunded?

    If so there could be many reasons why the buyer was also refunded.

    If not, i would challenge why you werent refunded as the buyer needs to prove delivery in order to be refunded normally.


  • #3
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,893 ✭✭✭allthedoyles


    The dispute was opened by the Texan in eBay.com , so there was no interference with Paypal at all.

    I don't need a refund because i was paid as normal .

    However , the refund to the lady in USA appears in my Paypal account now , but it does not affect my balance .

    It states '' refunded by eBay ''


  • #4
    Max Power1
    Closed Accounts Posts: 10,272 ✭✭✭✭Max Power1


    allthedoyles wrote: »
    The dispute was opened by the Texan in eBay.com , so there was no interference with Paypal at all.

    I don't need a refund because i was paid as normal .

    However , the refund to the lady in USA appears in my Paypal account now , but it does not affect my balance .

    It states '' refunded by eBay ''
    So basically you have the payment, and the buyer has also been refunded?

    Perhaps this was an exceptional circumstance and/or eBay offered a goodwill refund then.


  • #5
    allthedoyles
    Registered Users, Registered Users 2 Posts: 6,893 ✭✭✭allthedoyles


    Max Power1 wrote: »
    So basically you have the payment, and the buyer has also been refunded?

    Perhaps this was an exceptional circumstance and/or eBay offered a goodwill refund then.

    Yes , indeed Max - It ain't often that you will see both buyer and seller happy.

    Could the buyer have used the eBay buyer protection ?


  • #6
    cullen5998
    Closed Accounts Posts: 430 ✭✭cullen5998


    I had the same.
    Buyer claimed item was not received and opened an ebay dispute against me on ebay.co.uk. I felt that the buyer was lying and had received the item so i told him to open a paypal claim and i would upload the relevant tracking number as proof of postage which i didnt have as it was ordinary post. Ebay refunded him and didnt take the money from me.
    I withdrew the money from my Paypal account before hand to see what would happen as it was only a tenner for an xbox game and paypal never charged it to me.


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