Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Fiz'i:k -Customer Service Done Properly!

  • 27-04-2011 03:12PM
    #1
    TinyExplosions
    Registered Users, Registered Users 2 Posts: 6,860 ✭✭✭


    A couple of you may have heard the tale of woe about my poor Fiz'i:k Arione that snapped on me the other week (possibly due to a combination of my stupid Alien seatpost and my not insubstantial bulk).

    Anyway, it was a two year old saddle, picked up cheap in the CRC flood sale, and so I thought "I've nothing to lose, let's fill out a Quality Claim on the Fiz'i:k website"... couple of days went by, and a lovely email came back asking me to send the saddle in to Selle Royal (the company that owns Fiz'i:k), including a UPS number to use for the delivery.

    Send in the saddle, and a week or so goes by, and then another email arrives -will it be the one telling me to lose weight, and feck off cos what were you thinking sending in a 2 year old saddle designed for a much lighter arse? Nope, I got:
    This is just to inform you that we've sent over to the provided address by UPS a replacement saddle cause the one you returned could not be fixed properly.

    Now that is customer service, as I'm sure as hell going to be an even bigger Fiz'i:k fan from now on.

    ...now to just cross my fingers and hope the new saddle is pink


Advertisement