Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Line issue causing broadband issue

  • 20-04-2011 5:00pm
    #1
    chrskly
    Closed Accounts Posts: 7 ✭


    Hi,

    I get my phone line from Eircom and my broadband from Vodafone. I believe I have an issue with the line which is causing issues with the broadband.

    I'm seeing very slow connection speeds on my broadband. It has not connected any faster that 1M for the last two or three weeks, when it has usually been 5M or 6M in the past. I got in contact with Vodafone and they said that there is an issue with my line and that's why the connection is so slow. There is no discernible noise on the line - to my ears anyway. I have tried connecting the modem directly to the main drop (without filters) but I still get the same result.

    The line from the house to the pole was replaced around a year ago - so I can't imagine that's the problem.

    So, how do I go about getting the line tested?


Comments

  • #2
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    I suggest you access your modem's control panel (This is done via your browser...if you enter the IP address of your modem which is found by running a program called ipconfig, although it's often "192.168.1.1") ...and find the page that shows statistics...that will show the noise level on your line.

    What modem are you using?

    E


  • #3
    chrskly
    Closed Accounts Posts: 7 ✭chrskly


    Yep, getting the connection speed from the modems web console. I have a fritz box 7270 (awesome).

    Here are some screengrabs:
    dsl-summary.png
    dsl-table.png


  • #4
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    84 upstream attenuation? Either thats incorrectly or there is something wrong with your line.... The snr seems fine though and so does your downstream attenuation which is odd if there is a fault. Unfortunately if the phone line is ok and this is causing only broadband issues you need to request someone to check out the issue via vodafone support.


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    chrskly wrote: »
    Hi,

    I get my phone line from Eircom and my broadband from Vodafone. I believe I have an issue with the line which is causing issues with the broadband.

    I'm seeing very slow connection speeds on my broadband. It has not connected any faster that 1M for the last two or three weeks, when it has usually been 5M or 6M in the past. I got in contact with Vodafone and they said that there is an issue with my line and that's why the connection is so slow. There is no discernible noise on the line - to my ears anyway. I have tried connecting the modem directly to the main drop (without filters) but I still get the same result.

    The line from the house to the pole was replaced around a year ago - so I can't imagine that's the problem.

    So, how do I go about getting the line tested?

    Hi chrskly

    Are you being charged for broadband and line from Vodafone or is eircom billing you directly for line rental & calls?

    Thanks, Mark


  • #6
    chrskly
    Closed Accounts Posts: 7 ✭chrskly


    Line and calls are Eircom. Broadband from Vodafone.

    i.e. I get a bill for the line and calls from Eircom and I get a bill for the broadband from Vodafone.


  • Advertisement
  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    chrskly wrote: »
    Line and calls are Eircom. Broadband from Vodafone.

    i.e. I get a bill for the line and calls from Eircom and I get a bill for the broadband from Vodafone.

    Hi chrskly,

    Ok, can you PM your telephone number and I can test the telephone line directly for you.

    Thanks. Mark


  • #8
    chrskly
    Closed Accounts Posts: 7 ✭chrskly


    PM sent


  • #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    chrskly wrote: »
    PM sent


    Hi Chrskly,

    The number you provided does not have broadband service on the telephone line?

    Thanks, Mark


Advertisement