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  • 12-04-2011 7:18pm
    #1
    TheYoungElder
    Closed Accounts Posts: 1 ✭


    I am sky multiroom customer wanting to get upc broadband and phone . im just wondering will sky callback through the upc phonline or would i need another dial up ???
    i rang the call center and they said no but upc engineer said it could be done.

    anybody able to shed anymore light on this ???????

    cheers
    Tagged:


Comments

  • #2
    bulbs2010
    Registered Users, Registered Users 2 Posts: 170 ✭✭bulbs2010


    there should be no problem it worked for me


  • #3
    afatbollix
    Registered Users, Registered Users 2 Posts: 4,102 ✭✭✭afatbollix


    Why would it matter what phone company you use!!! They dont do Phone & broadband in Ireland..


  • #4
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,062 Mod ✭✭✭✭icdg


    Moved to Satellite. Where I think this question was answered recently...


  • #5
    TangoVictor 31
    Registered Users, Registered Users 2 Posts: 27 ✭TangoVictor 31


    afatbollix wrote: »
    Why would it matter what phone company you use!!! They dont do Phone & broadband in Ireland..

    I have been on to UPC 3 times about this issue also as i have Sky multiroom and wish to get UPC phone and BB. People have had issues with Sky boxes doing callbacks through UPC as they use or did use VOIP which differs from eircom/other land line providers.

    Having contacted UPC i dont think they know the answer for sure themselves :confused:. First one kept changing the subject to the " Great " tv service provided by them. Second call resulted in " Em I'm not sure" Third said yes it does, i'll complete your order now. I said wait i want written confirmation, ( as they'll say anything to sign you up ), and with that the phonecall ended abruptly, ( not my doing ).

    I see from other posts it works through port 1 on UPC router but others saying it doesn't. Just wish UPC would confirm if it does or not:mad:


  • #6
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    General consensus is that callbacks work through port 1 on the UPC router,there is a thread here somewhere with a pictorial of a call back being successfully made via UPC phoneline.


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  • #7
    TangoVictor 31
    Registered Users, Registered Users 2 Posts: 27 ✭TangoVictor 31


    This is an e-mail i recieved from UPC today,

    Thank you for your E-Mail.
    Unfortunately this call back function is not possible with the UPC phone line.
    For more helpful information, please visit the Customer Support section of our website.
    If you have any further queries, please do not hesitate to contact us.

    Kind regards,
    Catriona

    UPC Customer Care

    Guess i wont be signing up so....


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