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hotmail help please

lubo_moravcik · 2011-04-10 11:14:48

My wee niece had her windows live messenger hacked. Now her friends get messages from someone pretending to be her. We tried contacting hotmail to get help with this but each new link just brings us round in circles. She can't log in and doesn't know the 'security question', and is now unsure what the next option is.…

10-04-2011 11:14am

#1

lubo_moravcik

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Join Date: March 2010

Posts: 1507

My wee niece had her windows live messenger hacked. Now her friends get messages from someone pretending to be her. We tried contacting hotmail to get help with this but each new link just brings us round in circles.
She can't log in and doesn't know the 'security question', and is now unsure what the next option is.

Should she just set up a new account and forget about that, or is there a way at all for her to get back to her old account. She wouldn't use the hotmail function much, more just msn/windows live to talk to her friends.

HELP a distressed teen

0

Comments

#2 10-04-2011 6:37pm

softdancomputer

Registered Users, Registered Users 2 Posts: 197 ✭✭

Join Date: April 2010

Posts: 194

http://www.associatedcontent.com/article/430660/reset_your_hotmail_password_after_being.html?cat=35
Hotmail staff are the only one who can help you...

0
#3 10-04-2011 6:40pm

cookie1977

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Posts: 6623

It did take a friend of mine 30 days to regain control of the account. Personally I think if you do regain control you should abandon it once you've got all you need out of it.

0