Ryanair - Likes & Dislikes

StudentXY

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

Badgermonkey

8) Stephen McNamara is Ryanairs spokesperson actually, though O'Leary is undoubtedly the gobbiest.

Personally, if AL are within €40 of a Ryanair price, I'll go with AL, though they too are a long way off full service airline standard.

freyners

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

1.) depends solely on price...no preference for anything.

2.)flight from nantes to dublin got delayed by hour and half, got told by gate staff the expected length of delay. When flight came pilot apologised...delayed at an airport earlier in the day. Had no problem with it, it happens

3.)Nope..after 22 flights with them

4.) normally 4-5

5.) Airlines have to make the cost of it back somehow. im sure other airlines have put up prices of other things to cover the costs

6.) Have no issues with it personally.

7.) Ryanair...company booked it. My next choice flight will be the airline that offers the cheapest price

8.) Nope..think the man is a legend

The Davestator

The thing that really pisses me off about ryanairs website is that it wont update the return month even after you enter the outbound month.
example: you choose to fly out in july. the retun month on aer lingus website will immediately change to july, yet ryanair wont.

Azureus

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

1) I have no particular preference, although Aer Lingus flights tend to be more comfortable. I will always go with the cheapest option,regardless of the airline.

2) They changed my flight times and notified me by email. It didnt suit me (cut a day off my holiday). It gave me the option of changing the flight online but in doing so was trying to charge me €140 for the privledge. Because I obviously wasnt going to pay that, I had to call a call centre to change my flight, where I was left on hold for over an hour. Costly! The ticket desk in Dublin Airport couldnt help me. I finally got through to somebody who needed credit card details for some reason, which I didnt have to hand so he couldnt process my request. Called back the next day and got through to somebody fairly quickly, who didnt need the card details (?) even though I had them at this stage, and changed it free of charge in a matter of seconds. Rigmaroll as the mammy would say.

3) No, never made a complaint.

4) Various. Anything from 2-6 usually.

5) I dont like the €2 charge, but sure its a minor fare and they seem to add costs for every lil thing so go for it, its not gonna stop me flying with them.

6) The websites fine, but like an above poster I do find the fact that they dont automatically update your departing month a little frustrating because obviously you are not going to come back before leaving on a return flight!b

7) My next flight is booked with Ryanair because it was €100 cheaper than the same thing with Aer Lingus.

8) Michael O'Leary is comedy gold and after Neil Delameres gags about him, I can only be thankful that he is around for my amusement

Boulevardier

I wont fly Ryanair unless there is absolutely no alternative.

Lets not forget that O'Leary is an anti-union fanatic running an anti-union airline.

It is also an airline that has forced down standards of service for everyone else, including Aer Lingus.

I would favour new laws to require airlines to include 1 piece of hold luggage in the ticket price, and would ban Aer Lingus from charging for advance choice of seat.

Sorry if this doesnt quite answer your questionnaire, but it is what I think.

Joey the lips

1) would you rather fly with Aer Lingus? why is this? Yes i would. Because i dont like the attitude of michael o leary. He is a complete moran Having said that. I would fly ryanair if the jouney was a lot cheaper.

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt? Nope.

3) have you ever made a complaint to Ryanair? how was it dealt? No

4) how many would normally travel in your party when flying with Ryanair?2-4 or 6

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud I think michael o leary is a moran. He spends ages preaching about the tourist tax and feels the need to charge his own. Complete moran

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate? Its ok. Do you want to hire a car

7) for your next flight who do you feel you are going to fly with next and why? I always try fly aerlingus simply because i do not like michael o leary

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair? Yeah he is a moran

Thanks so much for your help. Any information would be greatly appreciated.

Your welcome michael.

Fighting Irish

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?
I choose whichever one is cheapest as long as both airlines fly to the same airport

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Nope

3) have you ever made a complaint to Ryanair? how was it dealt?
Nope

4) how many would normally travel in your party when flying with Ryanair?
1 or 2

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
Not happy about it but i'll still choose whichever airline is cheaper over all

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Only used it a few times but never had a problem

7) for your next flight who do you feel you are going to fly with next and why?
Etihad, longhaul

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
I like him, he runs a great business and doesn't seem to care what people think of him

Thanks so much for your help. Any information would be greatly appreciated.

.

whydoibother?

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

1) No. Aer Lingus is generally more expensive.

2) Nothing disastrous, but lots of minor stuff.

I've ordered food which has been over-priced and arrives 10 minutes before I have to get off the plane.

The continuous announcements marketing their wine, raffle tickets, smokeless cigarettes:D, etc. I'm going to try earplugs next time but I can foresee an objection based on "safety" if I can't hear the serious sh$te from the captain.

Forcing you to cram all your stuff into one piece of hand luggage as you queue for the plane - being treated like primary school children.

Not letting me away with 2kg over on hold luggage - I know they're not obliged to, but most other airlines would have let that go.

They once charged me 40 euro for failing to check in online more than 4 hours before the flight. (3hrs 50 mins is NOT good enough).

Being charged a ridiculous fee to change a flight time to a flight that was actually cheaper. If your new flight is more expensive, they charge you the difference on top of this, however if your new flight is less expensive, no credit will be made.

The barrage of crap you have to navigate to make a booking - do you want accommodation, special ryanair suitcases, hire a car etc.?

The administration fee to claim tax back when you don't fly is too high imo. How hard is it to credit my card? A couple of seconds work.

The fact that they try to find loopholes to get around the fact that the headline price is supposed to include all taxes and charges e.g. there is an administration charge if you fly one-way. This is technically optional as you could book a return flight. They used to do something similar with the online check-in but I think they stopped. They were classing it as an optional charge when it was an online check-in only flight. You had the "option" of turning up at the airport and paying 40 euros.

The amount of emails they send me. Fair enough I should never have ticked the box and can unsubscribe if it bothers me that much.

The fact that it takes them ages to answer the phone. They seem to be permanently experiencing an unusually high volume of calls. Contradiction in terms.

3) No. I'm extremely patient.

4) One

5) Business have to cover their costs. I can actually understand that one.

6) It's reasonably easy to use. There is too much advertising that you are forced to read.

7) Ryanair - after everything, they will be the cheapest.

8) No

saywhatyousee

Always fly Aer lingus reguardless of cost
1.central airports
2.not much difference in the price
3.far more friendly staff
4.planes are more comforable
5.not a fan of michael o leary and his race to the bottom

StudentXY

Some more questions if you could help me....

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?

2) How often would you fly with Ryanair per year?

3) Would you fly with Ryanair for business or pleasure purposes more so?

4) What would be your main deterring factor for flying with Ryanair?

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?

Again any information that you can give me would be a huge help!

Thanks again

snubbleste

Do I recall Michael O'Leary saying he would'nt pay to conduct market research? I wonder how he does it..

mikemac

.

StudentXY wrote: »

Some more questions if you could help me....

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?
No, I went for the cheapest before the recession and do the same now

2) How often would you fly with Ryanair per year?
3-4 times

3) Would you fly with Ryanair for business or pleasure purposes more so?
Pleasure

4) What would be your main deterring factor for flying with Ryanair?
Ridiculous airports they fly to to, Prestwick is not Glasgow! Same for Paris and Frankfurt.
I want to fly in peace, stop try to sell this useless crap like scratchcards and cigarettes.

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?
Yes. Aer Lingus are not perfect but last flight I was on we sat on the tarmac for 40 minutes. But the pilot gave us all a very detailed technical explanation of what happened and that was pretty cool. That's enough for me to forgive the delay.:)

Again any information that you can give me would be a huge help!

Thanks again

questionmark?

saywhatyousee wrote: »

Always fly Aer lingus reguardless of cost
1.central airports
Not always true
2.not much difference in the price
I booked a flight next week and got it nearly a €100 cheaper than if I flew the same route with aer lingus
3.far more friendly staff
Orange faces are all the same on nearly all airlines its only when you fly first class do you notice a difference in the customer service.
4.planes are more comforable
Sorry but that is bull most airlines use the same frigin planes.
5.not a fan of michael o leary and his race to the bottom.
The man does tend to piss me off but I cant but help admire his ability gain free publicity at a whim. Also his stance on unions is something the government should take notice of.

BTW I use both airlines and often easy jet as well. I go with whoever is cheapest because the service off all of them is the same. The website is very easy to use no complications what so ever. The people who give out about charges like 40euro for not checking in online, going over the allowed weight of their bags or turning up late for a flight and the charges that come with it have nobody to blame but themselves.

whydoibother?

StudentXY wrote: »

Some more questions if you could help me....

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?

2) How often would you fly with Ryanair per year?

3) Would you fly with Ryanair for business or pleasure purposes more so?

4) What would be your main deterring factor for flying with Ryanair?

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?

Again any information that you can give me would be a huge help!

Thanks again

1) Not really more due to the recession - I was a student up until the recession so I was always price sensitive.

2) Counting a return as 2, then 20.

3) Pleasure

4) A cheaper airline or them not servicing the route if long haul.

5) Aer lingus staff probably are more friendly, but I think friendliness is overrated. What I care about is the effect on my wallet and whether or not they generally make my life awkward. Once they don't actively p$ss me off, I don't really care whether they wish me a pleasant flight or not.

9_Iron

1) All things being equal, yes (although I did boycott AL for a year after the Shannon-Heathrow route was jettisoned).
Not having to queue for a seat and the more comfortable onboard experience (especially the seats) are the main reasons why.

However, if Ryanair are circa 50% cheaper (which they often are), I'll happily go with them.

2) Nothing worse than a hour/90 minutes delay on a flight. Grin and bear it in those cases!

3) No

4) Usually just me

5) Needs must: I'd imagine most airlines will just add it to their base fares. You'd be tempted to ask why Ryanair feel the need to make such a big song and dance about it, but that's what they do, isn't it.....

6) For booking flights/online check-in, it's fairly straightforward to use.

7) Flying a long-distance route, so Ryanair won't come into the reckoning.
Will be doing a UK flight not long after that and, price dependent, I will likely be back on O'Leary-lines for that.

8) I try not to pay much attention to what he says, if I'm honest. I'm interested in his product, not his proclamations.

MANUTD99

From my experience with Ryanair, they tend to land about 100km from where I intend on going so I would budget an extra €40 return for bus journey.

I've never had a problem with Ryaniar as I've never expected the royal treatment. You get what you pay for.

9_Iron

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?
No, as Ryanair aren't always the cheapest and don't always fly to where I want to go.

2) How often would you fly with Ryanair per year?
About 10 flights per year

3) Would you fly with Ryanair for business or pleasure purposes more so?
Hmm, Ryanair and pleasure.......
Can I say for leisure purposes, instead?

4) What would be your main deterring factor for flying with Ryanair?
Price. If they are not a good bit cheaper than the alternative, I won't choose them.

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?
On balance, yes. I've found that you are more likely to encounter a moody/shouty member of staff on a Ryanair flight.
On the other hand, I doubt an Aer Lingus cabin crew calendar would compare favourably with the Ryanair one (if that's not too un-PC a comment :cool:)

Karen23

I always fly with Ryanair because of cost and I've never had a problem so far. The only thing I hate about flying with them is the looooong walk to and from the plane. And the fact that you can only get a luggage trolley after you've done that walk and carried your bags all the way.

Art_Wolf

StudentXY wrote: »

1) would you rather fly with Aer Lingus? why is this?

Primarily because of the routes I need, given an option it would depend on how long the flight would take - short flights I'd not mind ryanair though the service is better on aer lingus imo.

StudentXY wrote: »

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

Delayed flight and once we arrived in the airport the luggage took forever to be taken off the plane. While this was an annoyance, people with connecting flights missed them and Ryanair were unwilling to help them out.

StudentXY wrote: »

3) have you ever made a complaint to Ryanair? how was it dealt?

Nope, never had the personal discomfort so bad that I complained. Mainly based on a feeling of you get what you pay for.

StudentXY wrote: »

4) how many would normally travel in your party when flying with Ryanair?

5

StudentXY wrote: »

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

Paying for someone elses screwups.. sounds rather Irish.

StudentXY wrote: »

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

It gets the job done, but could be a lot better.

StudentXY wrote: »

7) for your next flight who do you feel you are going to fly with next and why?

Will be going Aer Lingus for the long flight and route.

StudentXY wrote: »

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Yes

mikedragon32

Joeythelips infracted for foul language.

Sunnyisland

Student wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

1 No particular choice go by the cheapest fare which is usually Ra by far.

2 No never had a problem....yet

3 Same as above

4 2 adults

5 Another way for ryanair to make money,its what they do best.

6 Dont have a problem with it

7 Ra its down to the financial cost for me

8 Cant fault the man he has done wonders with that airline,you would have to admire him,imo

amacachi

1) would you rather fly with Aer Lingus? why is this?
If it was cheaper.
2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Slight delay. Ended up being an hour but was in fog in Dublin and was less than other Airlines.
3) have you ever made a complaint to Ryanair? how was it dealt?
Had no reason to.
4) how many would normally travel in your party when flying with Ryanair?
Flown 2 return flights, first with 2 people, sedond time with 1.
5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
I'd hate it if it brought it up to being more expensive than other airlines
6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Yes
7) for your next flight who do you feel you are going to fly with next and why?
Whoever's cheapest. Up til now it looks like it'll be Ryanair.
8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
No. Thought I think he's the perfect media whore. And I don't use "whore" in a bad way.

Stinicker

1) would you rather fly with Aer Lingus? why is this?
I prefer flying Aer Lingus, it may cost a bit extra but I consider it worth it as Aer Lingus are a more normal airline, assigned ticketing and avoiding the crush helps!

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Never had a bad experience, despite everything you read!

3) have you ever made a complaint to Ryanair? how was it dealt?
No need to see above.

4) how many would normally travel in your party when flying with Ryanair?
Usually 2

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud More typical Ryanair boll*cksology, we don't see normal airlines doing this or even the likes of Easyjet, just another reason to avoid them.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate? It works for me, I really hate that Aer Lingus airport selector they have on aerlingus.com

7) for your next flight who do you feel you are going to fly with next and why? Probably Aer Lingus, to access Heathrow for an onward connection, or else Lufthansa.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
I consider him unlikeable and things like the €2 are typical of Ryanairs feckless attitude, that and not flying to proper destinations like Prague. Dropping routes because they expect some diva like status.

slave1

1) would you rather fly with Aer Lingus? why is this?
Depends on cost, no other reason matters for such short trips

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Flight cancelled once, money refunded within a week

3) have you ever made a complaint to Ryanair? how was it dealt?
No

4) how many would normally travel in your party when flying with Ryanair?
5

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
Not interested, don't care about wheelchair charge/on-line check in etc etc all that matters is the final cost

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Reasonably so, could be improved somewhat but provides it's basic service and I'm well used to it

7) for your next flight who do you feel you are going to fly with next and why?
Aer Lingus because it's transatlantic, next flight after that is with RyanAir because they're over €400 cheaper compared to AL

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
No influence, cost is the influence

dohouch

1) would you rather fly with Aer Lingus? why is this?
No.

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
No,

3) have you ever made a complaint to Ryanair? how was it dealt?
No.

4) how many would normally travel in your party when flying with Ryanair?
Solo

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud.
No problem for me. If I fly return DUB-Madrid for €35, I don't expect them to pay for a hotel for 3 or 4 days, Ash cloud. I actually did get stuck in Madrid and only claimed refund for ticket.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Colour scheme a bit too loud, otherwise fine.

7) for your next flight who do you feel you are going to fly with next and why?
Always Ryanair, even though a reason to check AL would be for friendlier departure and arrival times.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
Yes, if all Ryanair staff were as rude and smartassed as him, I don't think I would get on the plane.

Boulevardier

Well, this thread proves that a lot of Irish people are happy to let themselves be treated like cattle as long as they can save a bob or 2.

It has shades of the way British Rail/Sealink treated us on the boat and train back in the 1960s and 1970s - and we put up with the same sort of s***e then!

Plus ca change.

Random

1) would you rather fly with Aer Lingus? why is this?
no. price versus airport location wins these days.

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
no.

3) have you ever made a complaint to Ryanair? how was it dealt?
no.

4) how many would normally travel in your party when flying with Ryanair?
2-4

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
if the prices are still cheaper than everyone else fair enough. whether they display it as a separate charge or included in the price it matters not.
the total price is what i will judge.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
it's good enough for what it does. beats the annoying aer lingus country popup anyway.

7) for your next flight who do you feel you are going to fly with next and why?
whoever is cheaper. i'll probably check the ryanair website first though.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
it doesn't make me hate them if that's what you mean. it's an added bit of entertainment if you ask me.

Mint Sauce

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

1) I rather fly with Aer Lingus as they fly to where I want to go to, have a better luggage allowance, and have a more personal touch about them.

2) No. Have only flown with them a few times.

3) No.

4) Last flight there was 5 of us.

5) Suppose they hav to make it back some how. What with all their additional charges, another €2 wont make much different.

6) Only problem with the ryanair website is the number of steps and pages you have to though to book.

7) Next flight is with Easyjet, suits our needs better.

8) Doesn't influence my perception of Ryanair at all. Only of him.

9_Iron

Boulevardier wrote: »

Well, this thread proves that a lot of Irish people are happy to let themselves be treated like cattle as long as they can save a bob or 2.

It has shades of the way British Rail/Sealink treated us on the boat and train back in the 1960s and 1970s - and we put up with the same sort of s***e then!

Plus ca change.

Interesting perspective.
I've never felt like I've been treated sub-humanly on a Ryanair flight, but perhaps I've just been lucky?

Ryanair staff can be brusque (and probably more often than other airlines), but shop assistants, waitresses, bank clerks etc can all act up from time to time as well, and I'm willing to cut them some slack usually.
God knows, if I had to do a Ryanair cabin attendant's job over a period of time, I'd have trouble keeping a smile on my face everyday too - they must have to deal with some right tools.

I'm a bit young to remember the BR/Sealink stuff: could you enlighten us about what used to happen then and how it compares to Ryanair?

mikedragon32

9_Iron wrote: »

Interesting perspective.
I've never felt like I've been treated sub-humanly on a Ryanair flight, but perhaps I've just been lucky?

Ryanair staff can be brusque (and probably more often than other airlines), but shop assistants, waitresses, bank clerks etc can all act up from time to time as well, and I'm willing to cut them some slack usually.
God knows, if I had to do a Ryanair cabin attendant's job over a period of time, I'd have trouble keeping a smile on my face everyday too - they must have to deal with some right tools.

I'm a bit young to remember the BR/Sealink stuff: could you enlighten us about what used to happen then and how it compares to Ryanair?

Without dragging the thread totally OT, the whole scenario with Sealink and the Train was that the ferry docked and the foot passengers were literally herded from the boat, through shedsand onto rolling stock that wouldnt have been out of place on the railway between the ghettos of Poland and Auschwitz.

I seem to recall the ferry was little more than a floating pub and duty free and if the sea was in any way rough, you'd get to see brekkie again!

One of my worst holiday memories. Ryanair could never be that bad!

9_Iron

mikedragon32 wrote: »

Without dragging the thread totally OT, the whole scenario with Sealink and the Train was that the ferry docked and the foot passengers were literally herded from the boat, through shedsand onto rolling stock that wouldnt have been out of place on the railway between the ghettos of Poland and Auschwitz.

I seem to recall the ferry was little more than a floating pub and duty free and if the sea was in any way rough, you'd get to see brekkie again!

One of my worst holiday memories. Ryanair could never be that bad!

Yikes!
What a way to start (or finish) a holiday.......

zagmund

Replies inline . . .

StudentXY wrote: »

1) would you rather fly with Aer Lingus? why is this?
Preference is based on a combination of price, flight times, airport location, holiday location, transfer times, etc . . . I flew with Ryanair to Luton or Stansted for something like €5 per person on a Leinster match Friday evening and got a limo down to Twickenham and still saved money and hassle over any of the other routes into London that weekend. Flew to Berlin on Friday with EI and flew home yesterday with FR. Time & price were better with EI on Friday, time & price were better with FR on Monday.

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Nope, at least not that I remember.

3) have you ever made a complaint to Ryanair? how was it dealt?
Nope.

4) how many would normally travel in your party when flying with Ryanair?
2 adults or 2 adults & 2 children,

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
Doesn't matter whether it's a charge for tyre-changing, flight cancellations, wheelchair provision, staff biro supply. All I care about is the bottom line price (and the other factors in 1 above) not what the breakdown of the bottom line is made up of.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Yes.

7) for your next flight who do you feel you are going to fly with next and why?
Next "flight" is by boat to Wales. We looked at the various flight options and both EI & FR would have charged us about €350-€400 to get about an hour from where we wanted to be. We went with Stena for ~€250 return with cabin (even though it's only a 3 hour sailing from Rosslare)

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
Yes, I don't like him. But it won't stop me flying with them.

zagmund

More replies inline . . .

StudentXY wrote: »

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?
Nope, see answer above - flight decision would always have been a combination of price, time & transfer to ultimate destination.

2) How often would you fly with Ryanair per year?
2-3 returns per year

3) Would you fly with Ryanair for business or pleasure purposes more so?
Not sure what the question is. I travel the the US for business so FR are never going to work for me there.

4) What would be your main deterring factor for flying with Ryanair?
More likely to end up in one of those funny holding pens with 30 seats, standing room for 100 people and 150 people squeezed in waiting for their plane.


5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?
Nope.

Other points -
FR are much more likely to have your luggage (if you have any) off the plane and ready to go than EI due to their tight turn around times. Yesterday, coming home from Berlin the bags had already been around the carousel by the time I got to it and I was about 10th off the plane.

FR are more likely to get their planes away in marginal weather or operating conditions. Travelling to London some time back (must have been December) there were flights cancelled left, right & centre due to de-icing delays in Dublin airport. EI cancelled loads of their flights around lunchtime, FR got theirs away. Similar experience in other conditions (fog, etc . . .)

I do not want to end up in the back end of nowhere with no alternative routings home when FR can't get a plane into it at 2300 some night, so I would be wary of late night flights home from out of the way airports with them.

Mrs Zag will be flying home from France/Spain later this summer - we were in a position to choose which airport we wanted to fly from and which day, so I checked every single route combination between EI & FR and the other carriers that covered the area from Santander up the Atlantic coast as far as Paris. In all cases EI were significantly cheaper (for flights in July) than FR.

Boulevardier

Ryanair treat people like cattle because they use cattle-prods. Passengers are penalised for paying with the wrong card. They are penalised for not printing out their boarding passes. They are penalised for checking in too late. They have to rush to get good seats. In other words, a Ryanair passenger must do exactly as he or she is told.

BR/Sealink ran grossly overcrowded boat trains on the Euston/Holyhead route, and didnt seem to care. It was all a bit like WW2.

zagmund

There is no real concept of "good seats" on a short haul European flight other than maybe the very front ones with a little more leg room and the overwing exit ones. There are 'good seats' on buses too, but the 'bad seats' have no impact on whether you get where you are going to. The seats are not uncomfortable for most people of average stature.

z

Mint Sauce

StudentXY wrote: »

Some more questions if you could help me....

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?

2) How often would you fly with Ryanair per year?

3) Would you fly with Ryanair for business or pleasure purposes more so?

4) What would be your main deterring factor for flying with Ryanair?

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?

Again any information that you can give me would be a huge help!

Thanks again

1) No

2) less than one

3) Have only ever flown pleasure. Had to make one flight for a family emergency, the cheapest and most convient at time was Easyjet, had it been Ryanair would have made do with them.

4) Herded on to the plane, the crush for seats, smaller luggage allowance, everything into one bag for hand luggage then size and weight limitations. Flying is not a relaxing experience with them.

5) Yes, they take the time to present customer service.

ToxicPaddy

1) would you rather fly with Aer Lingus? why is this?
No not necessarily, I fly a good bit with both Ryanair and Aer Lingus

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Yes, a very very snotty foul humoured female member of the Ryanair staff at the boarding gate demanded that I check my carry on case in the frame to make sure its regulation size, no problem, its fitted no problem and that was fine. Not good enough for her though, then she demanded that I put my coat and a plastic bag in which I had a sandwich and a bottle of water in too.. I was like, no sorry, I am not putting my coat into the case as every other person boarding either has a coat on them or carrying them and the sandwich will be sitting on my lap as I intend on eating it. She was about to start on me and I was ready to get stuck into her when her companion stepped in and informed me it was fine and to go ahead.

3) have you ever made a complaint to Ryanair? how was it dealt?
I tried twice and both were effectively ignored.

4) how many would normally travel in your party when flying with Ryanair?
Normally 2

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
Its a pure scam, they have huge cash reserves, rarely if ever offer dividends to shareholders and its just another way to add another charge onto their tickets which are no longer as cheap as they used to be and I have found other flagship carriers cheaper than Ryanair on numerous routes.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
It used to be fairly good, but now its full of pointless advertisements and turning into a free for all, losing its appeal and not very pleasing to the eyes.


7) for your next flight who do you feel you are going to fly with next and why?
My next flight is with Ryanair, my next 3 after that are with Aer Lingus as were cheaper than Ryanair on all routes and that didnt included baggage which I didnt require on 2 but got it anyway with Aer Lingus.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
O'Leary does a good job of keeping Ryanair in the news. He's mouthy and far from reserved but if it wasnt for him, Ryanair wouldnt be what they are today, a very large, very successful and very profitable airline.

Ryanair are like Marmite, you either love em or hate em. I don't mind flying with them, but some of their staff need a lesson in customer service and an attitude adjustment.

ToxicPaddy

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?
Nope. not really, I travel abroad 5-6 times a year so whoever is handiest, I'll fly with.

2) How often would you fly with Ryanair per year?
A minimum of 3-4 return flights a year.

3) Would you fly with Ryanair for business or pleasure purposes more so?
Pleasure usually.

4) What would be your main deterring factor for flying with Ryanair?
Prices are more expensive than other carriers

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?
Most definitely, more professional, more friendly and more accommodating. Ryanair staff probably do put up with a lot more crap but they shouldn't assume everyone is going to give them crap or abuse..

haus

StudentXY wrote: »

1) would you rather fly with Aer Lingus? why is this?

Yes. I believe the customer service and overall flight experience is superior.

StudentXY wrote: »

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

Nothing that sticks out in particular. I think a lot of my problem with ryanair is that I'm afraid one day I'll fall victim to one of the many ryanair "horror story" scenarios.

StudentXY wrote: »

3) have you ever made a complaint to Ryanair? how was it dealt?

Nope, I've never had the need to.

StudentXY wrote: »

4) how many would normally travel in your party when flying with Ryanair?

2

StudentXY wrote: »

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

I can understand their reasoning behind wanting to earn the money back, but charging customers for something that could be classed as an "Act Of God" is ridiculous and is only going to anger/deter people even further.

StudentXY wrote: »

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

I prefer ryanair's website to aer lingus' one. It feels pretty easy to get around.

StudentXY wrote: »

7) for your next flight who do you feel you are going to fly with next and why?

Probably ryanair, if it's short haul. I can do small doses.

StudentXY wrote: »

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Not particularly, I don't think it'd matter to me who was in the papers about ryanair. It's the behaviour of the company as a whole that's important.

Part 2

StudentXY wrote: »

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?

Yes, definitely.

StudentXY wrote: »

2) How often would you fly with Ryanair per year?

Probably 3/4 times, max.

StudentXY wrote: »

3) Would you fly with Ryanair for business or pleasure purposes more so?

Pleasure, my work doesn't really take me abroad.

StudentXY wrote: »

4) What would be your main deterring factor for flying with Ryanair?

All of the horror stories about how paying customers were treated.

StudentXY wrote: »

5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?

Yes, flying with aer lingus always feels like such a more friendly experience.

StudentXY

ToxicPaddy wrote: »

1) would you rather fly with Aer Lingus? why is this?
No not necessarily, I fly a good bit with both Ryanair and Aer Lingus

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Yes, a very very snotty foul humoured female member of the Ryanair staff at the boarding gate demanded that I check my carry on case in the frame to make sure its regulation size, no problem, its fitted no problem and that was fine. Not good enough for her though, then she demanded that I put my coat and a plastic bag in which I had a sandwich and a bottle of water in too.. I was like, no sorry, I am not putting my coat into the case as every other person boarding either has a coat on them or carrying them and the sandwich will be sitting on my lap as I intend on eating it. She was about to start on me and I was ready to get stuck into her when her companion stepped in and informed me it was fine and to go ahead.

3) have you ever made a complaint to Ryanair? how was it dealt?
I tried twice and both were effectively ignored.

4) how many would normally travel in your party when flying with Ryanair?
Normally 2

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
Its a pure scam, they have huge cash reserves, rarely if ever offer dividends to shareholders and its just another way to add another charge onto their tickets which are no longer as cheap as they used to be and I have found other flagship carriers cheaper than Ryanair on numerous routes.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
It used to be fairly good, but now its full of pointless advertisements and turning into a free for all, losing its appeal and not very pleasing to the eyes.


7) for your next flight who do you feel you are going to fly with next and why?
My next flight is with Ryanair, my next 3 after that are with Aer Lingus as were cheaper than Ryanair on all routes and that didnt included baggage which I didnt require on 2 but got it anyway with Aer Lingus.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
O'Leary does a good job of keeping Ryanair in the news. He's mouthy and far from reserved but if it wasnt for him, Ryanair wouldnt be what they are today, a very large, very successful and very profitable airline.

Ryanair are like Marmite, you either love em or hate em. I don't mind flying with them, but some of their staff need a lesson in customer service and an attitude adjustment.

Could you tell me in relation to Q3 what were the complaints you made in relation to, and how did you make them i.e. on the phone or in person

thank you

haus

So like, he's basically said "Charge my airline money and I will destroy your airport". Epic.

http://www.ryanair.com/en/news/ryanair-to-slash-alicante-base-by-80-percent-this-winter-as-airport-imposes-airbridges-to-increase-fees-by-2m-euro-p-a

gerbear1

1) would you rather fly with Aer Lingus? why is this? Whatever's cheapest, price always wins. In saying that as I've heard the Ryanair staff are treated badly and the fact that Aer Lingus gives frequent flyer miles I would prefer to fly Aer Lingus in the case where the prices are the same for both airline.

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt? Nope.

3) have you ever made a complaint to Ryanair? how was it dealt? No.

4) how many would normally travel in your party when flying with Ryanair?Between 1 and 3 people (mostly I fly solo).

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloudHonestly I can see his point. It doesn't seem fair that they have to cover costs for customers that bought a 20 euro ticket or something. For those that bought tickets for 100+ euro, then they should really get something.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?It looks kinda cheap. As somebody said how the return date doesn't ever change from today's date is pretty annoying.

7) for your next flight who do you feel you are going to fly with next and why?I live in Barcelona. My next flight is to go home at Easter which is with Aer Lingus, as they were cheaper. My return flight to Barcelona is with Ryanair, as it was cheaper. Again price is always to the most important for me.

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair? He's obviously a very clever business man and honestly I admire him, although he does come across pretty arrogant. But no major problems with him and I can understand his point of view on a lot of issues.

Officer Giggles

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?

3) have you ever made a complaint to Ryanair? how was it dealt?

4) how many would normally travel in your party when flying with Ryanair?

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?

7) for your next flight who do you feel you are going to fly with next and why?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?

Thanks so much for your help. Any information would be greatly appreciated.

1) No preference whatsoever, its all about the money
2) No, I even printed out the same boarding card on my pc by mistake last weekend and they sorted it out in about 2 minutes wihtout any hassle
3)No
4)2
5)I got stranded in the US and got nothing off the airline as its an EU law so the money has to come back from somewhere, they are a business
6)its grand, never had a problem with it
7)whoever is cheapest
8)funny b*****d

b.o.m.d.a.s.

i like ryanair prices

have flown over 130 times with ryanair, (for complicated family reasons) only glitch ever was last xmas when berlin sxf ran out of de-icer, got transferred to next day (without charge), no complaint.

i wouldn't rather fly with aer lingus because i prefer a boeing 737-800 series to the airbus (A320)?that does the routes i'm interested in. (admittedly aer lingus did have had better prices maybe one in fifteen/twenty times)

i fly alone,

as afar as i'm concerned ryanair could add ten 2 euro charges and still be the best value flight.

ryanair website, five minutes online everything booked and printed,


flying dublin berlin tomorrow morning , ryanair, because of price 91 euro return

i like reading michael o leary's intro in the monthly ryanair magazine, i get the feeling he is doing everything to get me the best value flight.

ps i also have huge respect for the ryanair pilots and cabin crew.

StudentXY

StudentXY wrote: »

Hey guys,

I am doing a project for college and on Ryanair and I was wondering if you could tell me what you like and dislike about Ryanair; or could you answer some of the questions below.

1) would you rather fly with Aer Lingus? why is this?
No, I book whichever's cheapest. Ryanair usually wins
2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Nope, I once booked a friend's ticket in his English Name while his passport was As Gaeilge. The girl behind the counter explained that it would be €40 to change the tickets. However after 2 minutes of discussion, she realised the error and sorted it there and then.
3) have you ever made a complaint to Ryanair? how was it dealt?
None, Ryanair is easy to use. I usually fault people who have the problem rather than Ryanair. This is especially evident on boards.ie.
4) how many would normally travel in your party when flying with Ryanair?
1-6
5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
A necessary evil
6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
Its simple but garish. I never use anything other than the booking form and the check in though.
7) for your next flight who do you feel you are going to fly with next and why?
Ryanair, because they're consistently cheaper
8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
I think he's a genius. I laugh at how well he uses/abuses the media. The guy knows exactly what he's doing all the time.

Thanks so much for your help. Any information would be greatly appreciated.

.

StudentXY

StudentXY wrote: »

Some more questions if you could help me....

1)Has anyone found themselves flying with Ryanair more due to recent times? i.e. the recession?
Probably fly Ryanair 8 out of every 10 times since my first flight 15 years ago. Nothing's changed
2) How often would you fly with Ryanair per year?
5-6 times
3) Would you fly with Ryanair for business or pleasure purposes more so?
Pleasure
4) What would be your main deterring factor for flying with Ryanair?
None
5) Would you feel that Aer Lingus staff are more accomodating and friendly compared to Ryanair staff?
Nope, never had a problem with any of them. Feel that they're doing their job very well, and that so long as you treat them with the respect they deserve, and follow everything they say to a t, that it always works out easily.

Again any information that you can give me would be a huge help!

Thanks again

.

Doug89

I love Ryanair for the record. They're like a Dublin Bus, noone wants to use them, but they're cheap so you just get on with it. You have to play their game, if you go and be thick about it you'll get caught with all the charges.


1) would you rather fly with Aer Lingus? why is this?
No, they're more expensive, and when I lived in France I had to fly to Lyon with them once or twice and the planes were full of screaming babies. This doesn't happen on Ryanair as parents with kids don't really fly with them...

2) have you ever had a bad experience with Ryanair? what happened? how was it dealt?
Nothing huge that I can think of. Just delays, but they're expected regardless of airline.

3) have you ever made a complaint to Ryanair? how was it dealt?
No.

4) how many would normally travel in your party when flying with Ryanair?
Usually only me, maybe 2 or 3 on occasion.

5) what is your opinion of the €2 charge per passenger to all bookings from this monday to pay for the cost of flight cancellations & delays, for example last years ash cloud
I don't like it. I think it's a pity that they have to charge it really.

6) do you like Ryanair's website, do you feel it is user friendly and easy to navigate?
The new tick box for terms and conditions annoys me, otherwise it's fine.

7) for your next flight who do you feel you are going to fly with next and why?
Ryanair I reckon, €20 to Gatwick return, can you really fault it?

8) Does Michael O’Leary as Ryanair’s Spokesperson influence your perception of Ryanair?
I think he's one of the best businessmen to ever come out of Ireland.

StudentXY

thanks very much for your input guys, it really helped! we got a really high 2.1 for the project. he seemed impressed with the input we got thanks a lot!