Park-by-text: Changed Car Details, Still Got Clamped

zuutroy

GF parks in Coolmine station and changed car at the weekend. She uses the park by text service to pay. She updated the reg details on the parkbytext website as it says in the FAQ yesterday at 10am and parked there this morning, but was clamped when she got back from work. Phoned NCPS and there was no record of the update on the clampers handheld system or on the central system when she rang there.
Anyone have any experience with changing car details and how long it takes to update? She had to pay the €120, but is wondering how to go about getting it back.

Victor

What is the procedure? Is it a webform on the website? Does she have a record of her communication, e.g e-mail?

Note: http://www.parkbytext.ie/terms.html

5. Communication

5.1 Where either party is required to notify the other according to the Agreement or otherwise wishes to communicate with the other party such notice or communication may be served, in the case of parkbytext by contacting parkbytext Customer Care at www@parkbytext.ie in the case of the User by email to the User to the last email address last notified to parkbytext in Account Settings.
5.2 Any notice or other communication so served shall be deemed duly served at the time of email transmission.
5.3 parkbytext may also notify Users of changes to this Agreement by publishing a notice of such changes on www.parkbytext.ie provided however that such changes shall not come into effect until at least 10 days after such publication.

zuutroy

Its done online on the site through a form.. No email confirmation but her updated details show on the site when she logs in.

Victor

Print off the screen. Find out who the clampers are and what their appeal procedure is.

You might also chuck in a data protection act request for all information for the relevant dates.