Help with car i bought (PLEASE HELP)

waynestledger

Not sure if i have this in the right forum so please feel free to move it if need be thanks.

My problem is I bought a car 4 months ago for €7000 cash plus €950 i got for a trade in of my old car which was a total of €7950. I got a 6 month warrenty with the car.

I had problems with it after the first week it was a clutch problem which they fixed, then after that i had to get the steering colume replaced again they fixed, then after that there was a eletric fault which they fixed, and i also had more smaller problems with the car.

So after 3 months I said i have enough with the car and told them i didnt want it.

I went to them and they gave me 3 options

1. Keep car with a extended warrenty
2. Change for another car in the garrage (but the dont have cars to the same value)
3. Get my money back.

But with the GET MY MONEY BACK they will reduce it by whatever a independent survey will say on the miles I put on the car which was about 4000 km. So he said i could lose about €1000 from the orginal price i paid of €7950.

All i want to no can anybody out there help me with this on what i can do next. Any ideas would be great.

keithclancy

waynestledger wrote: »

Not sure if i have this in the right forum so please feel free to move it if need be thanks.

My problem is I bought a car 4 months ago for €7000 cash plus €950 i got for a trade in of my old car which was a total of €7950. I got a 6 month warrenty with the car.

I had problems with it after the first week it was a clutch problem which they fixed, then after that i had to get the steering colume replaced again they fixed, then after that there was a eletric fault which they fixed, and i also had more smaller problems with the car.

So after 3 months I said i have enough with the car and told them i didnt want it.

I went to them and they gave me 3 options

1. Keep car with a extended warrenty
2. Change for another car in the garrage (but the dont have cars to the same value)
3. Get my money back.

But with the GET MY MONEY BACK they will reduce it by whatever a independent survey will say on the miles I put on the car which was about 4000 km. So he said i could lose about €1000 from the orginal price i paid of €7950.

All i want to no can anybody out there help me with this on what i can do next. Any ideas would be great.

I'd say this would be better suited to the motors forum

Boggles

It sounds like what he sold you wasn't even road worthy, which is illegal. Although I presume it had it's relevant cert.

Also your covered under consumer law.

Your entitled to a replacement, refund, repair.

Contact these guys www.simi.ie, see if he is registered with them and make a complaint.

dudara

Agreed - moved to the Motor forum

dudara

R.O.R

It's not a 05/06 Passat by any chance is it?

There is a book value adjustment for how mileage affects the value of a car. Post year, fuel type and engine size and I'll give you the adjustment.

Vince Cable

waynestledger wrote: »

. . . with the GET MY MONEY BACK they will reduce it by whatever a independent survey will say on the miles I put on the car which was about 4000 km. So he said i could lose about €1000 from the orginal price i paid of €7950.

Seems to me like he's just trying to get back some of the repair costs; is the car not worth more now since those items were fixed?

waynestledger

R.O.R wrote: »

It's not a 05/06 Passat by any chance is it?

There is a book value adjustment for how mileage affects the value of a car. Post year, fuel type and engine size and I'll give you the adjustment.

its 2006, petrol 1.6L, 30,000km when bought, now 34,000km

bazz26

Boggles wrote: »

It sounds like what he sold you wasn't even road worthy, which is illegal. Although I presume it had it's relevant cert.

Also your covered under consumer law.

Your entitled to a replacement, refund, repair.

Contact these guys www.simi.ie, see if he is registered with them and make a complaint.

I don't think the OP's consumer rights are in question here, they have attempted/repaired the problems and now have given the OP 3 options including an extended warranty, picking another car of less value or a refund taking 3 months depreciation into account. I would also not waste my time and effort contacting the SIMI, they are just made up of subscribed car dealers and nothing more than a lobby group for the Motor Trade. It would be a cold day in hell before they rule against one of their own.

OP, I would try and negotiate down the depreciation value, see if you can get a better refund price from them. In my opinion so far from what you have said they appear to be pretty reasonable and have not been messing you about.

waynestledger

Vince Cable wrote: »

Seems to me like he's just trying to get back some of the repair costs; is the car not worth more now since those items were fixed?

no he says its worth less now since i used it

bazz26

Remember 3 months ago when you bought the car it was 2010 when the car was 4 years old. It is now 5 years old.

Anan1

waynestledger wrote: »

no he says its worth less now since i used it

And in fairness he's right. The only question is by how much.

dharn

for what its worth i think the garage have been pretty reasonable you were just in hard luck to have bought such a lemon you would be as well of to get as much money back as you can you will have to take some loss you had the use of a car admittedly a bad one for a few months but the garageman had a lot of labour and parts expenses too so go for the best refund you can get ,perhaps get an accessor your self to arbitrate on the refund

R.O.R

waynestledger wrote: »

its 2006, petrol 1.6L, 30,000km when bought, now 34,000km

Petrol cars, 1201cc to 1600cc, 5th & 6th Year is €65 per 1,000km. Based only on mileage, the adjustment should be €260.

Offer this to the garage and tell them to check page 8 of the Car Sales Guide.

It's not your fault that it's gone over the year. If there wasn't an issue with the car, you wouldn't be returning it.

Is it a Passat?

mickdw

Im actually surprised that they are taking this car back so easily. If it was a recurring fault I would see why but they seem to have dealt with all issues very professionally and it doesnt really sound like a nightmare car either. The faults listed could be common enough on something like Passat as mentioned. I think this garage deserves a fair bit of credit in this cae. Many warranties are only engine and gearbox too.

cadaliac

mickdw wrote: »

Im actually surprised that they are taking this car back so easily. If it was a recurring fault I would see why but they seem to have dealt with all issues very professionally and it doesnt really sound like a nightmare car either. The faults listed could be common enough on something like Passat as mentioned. I think this garage deserves a fair bit of credit in this cae. Many warranties are only engine and gearbox too.

+1
although the garage are probably saying to themselves that they have invested in the car (repair wise) and all the issues should be now sorted. If it is a Passat, which I would guess it is, it will be easy to sell on. After all everyone knows how good VW are in Ireland right?:rolleyes:
Anyway, all in all the garage sound good to be fair.
As suggested OP, I would get the best price negotiated and take the money and run.

colm_mcm

There are at least 10 06 passats on carzone you can get for less than 7k.
You may even scrape an 07

I'd buy something else though.

With the year change you're in a better position than you would be if no faults occurred. Get a 12 month warranty on whatever you get next.

waynestledger

waynestledger wrote: »

its 2006, petrol 1.6L, 30,000km when bought, now 34,000km

I'd take the €7000 and run, you'll get most cars with a screen price of €7950 for that and you'll replace the car like for like no bother.

waynestledger

R.O.R wrote: »

Petrol cars, 1201cc to 1600cc, 5th & 6th Year is €65 per 1,000km. Based only on mileage, the adjustment should be €260.

Offer this to the garage and tell them to check page 8 of the Car Sales Guide.

It's not your fault that it's gone over the year. If there wasn't an issue with the car, you wouldn't be returning it.

Is it a Passat?

Thanks for the help.
No its not a Passat its a Ford focus

waynestledger

So they is not much chance in me getting all my money back then, even do at the end of the day the garage sold me a car that was not road worthy

fabsoul

RoverJames wrote: »

I'd take the €7000 and run, you'll get most cars with a screen price of €7950 for that and you'll replace the car like for like no bother.

what he said

billyboy01

Id take the loss of the grand, and get your money back and run! Lesson learned dealing with Arthur Daley style car dealers!

alexmcred

At the end of the day you'll be a cash buyer after the refund so in better position to haggle down on price. Yes it sucks but at least the garage is willing to play ball and be commended for that.

There are a lot of dealers that faced with that situation would be ignoring you at this stage.

billyboy01

alexmcred wrote: »

At the end of the day you'll be a cash buyer after the refund so in better position to haggle down on price. Yes it sucks but at least the garage is willing to play ball and be commended for that.

There are a lot of dealers that faced with that situation would be ignoring you at this stage.

This statement is true, and look at it this way you got 4000km of driving for 1k Euro!

EPM

billyboy01 wrote: »

Id take the loss of the grand, and get your money back and run! Lesson learned dealing with Arthur Daley style car dealers!

There is nothing in the OP's post that even suggests that they are are dealing with an Arthur Daly esque outfit.

I'd bargain the offer up slightly but you're quids in for 3 months driving.

Ali Babba

billyboy01 wrote: »

Id take the loss of the grand, and get your money back and run! Lesson learned dealing with Arthur Daley style car dealers!

If it was an Arthur Daley style business he wouldn't be getting his money back.;) There are always bad cars out there of any make, it isn't always easy to pick out the good ones from the bad ones.

waynestledger

waynestledger wrote: »

its 2006, petrol 1.6L, 30,000km when bought, now 34,000km

waynestledger wrote: »

Thanks for the help.
No its not a Passat its a Ford focus

The screen price was was €7950, fairly low for a car like that last year with such low miles. And the steering column was replaced at 30K odd kms.

dharn

billyboy01 wrote: »

This statement is true, and look at it this way you got 4000km of driving for 1k Euro!

as i said befor i think the dealer should be commended not many wiil take back a car after that length of time and hassle involved

bazz26

billyboy01 wrote: »

Id take the loss of the grand, and get your money back and run! Lesson learned dealing with Arthur Daley style car dealers!

The garage fixed or replaced any issues the OP found with the car since buying it without hesitation. They have now given the OP the option of either extending the warranty, swapping the car for another car of slightly less value or a refund minus 3 months depreciation. How does that make them Arthur Daley?

OP as I said earlier, go in and negotiate with them on reducing the €1000 depreciation from the refund. They seem like a reasonable bunch so both parties should be able to come to an agreement. Then draw a line under the experience and move on.

Senna

waynestledger wrote: »

the garage sold me a car that was not road worthy

Just because these things broke within 3 months, doesn't necessary mean the car was not road worthy.

I'd haggle the €7k, if you got an extra 1/200 euro, i'd jump at it. Not worth the hassle and people have lost a lot more than €1k for every 3 months of ownership when selling their cars.

Senna

Senna wrote: »

I'd haggle the €7k, if you got an extra 1/200 euro, i'd jump at it.

Just on that OP, tell him the €950 depreciation is looney for 4k km and that realistically he should only be knocking off €400 maximum bla bla bla, you might get €7200 off him then.

I'd defo take up the cashback offer though, that car seems like one you don't want to have longterm.

blackbird98

waynestledger wrote: »

3. Get my money back.

But with the GET MY MONEY BACK they will reduce it by whatever a independent survey will say on the miles I put on the car which was about 4000 km. So he said i could lose about €1000 from the orginal price i paid of €7950.

I would say go for the money back offer. Agree to the independent assessment, but out of the potential €1000 deductible, you want compensation for inconvenience, travel expenses to and from the garage, and compensation for time lost / wages etc.

If you only lost about €500, it would be worth it. Cash in hand to buy a car straight, is always better than trying to trade one.