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Could someone from RS please contact me..

  • 22-02-2011 3:53pm
    #1
    Basq
    Registered Users, Registered Users 2 Posts: 44,200 ✭✭✭✭


    Hi guys,

    Can someone (Ash / Dave / John / Nicola) please contact me regarding my still-faulty Philips MCD988 Micro System?

    It was repaired and returned to me last November, but it was still faulty when I recieved it back.

    Sent a PM to Dave on 11th November after recieving it back, another PM to Dave on 4th January and finally a PM to John on 13th January - not one of these PM's were ever answered.

    I'm a patient person and I understand if you were busy when you recieved my messages, but three seperate PM's on three seperate occassions all gone ignored. Bit odd!

    The MCD988 has been boxed up, and relegated to a spare room and it sitting there gathering dust. As I mentioned, it was recieved back to me on 11th November still faulty and numerous unanswered PM's later, and it's been replaced by an Apple TV.

    But at the end of the day, the extended warranty should be worth something. I don't mind if you take it back and give me partial store credit or whatever.. but I really need to shift it at this stage.

    Regards,

    Basq


Comments

  • #2
    Richersounds.ie: John
    Company Representative Posts: 9,510 ✭✭✭Richersounds.ie: John


    Basq,

    :o

    We all dropped the ball on this one, apologies.

    I've asked Ash to look after you and call you this afternoon,

    Apologies again and keep me posted,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • #3
    Basq
    Registered Users, Registered Users 2 Posts: 44,200 ✭✭✭✭Basq


    No worries John.

    Much appreciated!

    Truth be told.. I forgot about it until the girlfriend started nagging me about this box sitting in the middle of the spare bedroom! :o


  • #4
    Richersounds.ie: Ashley
    Closed Accounts Posts: 2,957 ✭✭✭Richersounds.ie: Ashley


    Hi Basq


    Thanks for taking my call and having a little chat.
    Just a little favour to ask to speed this on the way, Could you pm me the serial number of your MCD988?

    I'll give you a buzz tomorrow again when I speak with Philips.



    Cheers
    Ash


  • #5
    Basq
    Registered Users, Registered Users 2 Posts: 44,200 ✭✭✭✭Basq


    Thanks for the call Ash.. was much appreciated!

    Will PM you serial number and details of when it was first sent off now.

    Thanks again.


  • #6
    Richersounds.ie: Ashley
    Closed Accounts Posts: 2,957 ✭✭✭Richersounds.ie: Ashley


    no probs

    Hopefully we'll get you sorted.

    i'll make a few calls and buzz you tomorrow.

    Cheers
    Ash


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  • #7
    Blacktie.
    Registered Users, Registered Users 2 Posts: 2,903 ✭✭✭Blacktie.


    <Snip>


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