Garmin purchase,who is in the right?

thirstywork2

I bought a garmin from a fairly well established outdoor store.Got the watch for an amazing price and was delighted.
15minutes after I purchased soem young lad rings me back to say the price was wrong.
The watch was selling at cost price - 14% so i got a great deal.
anyway they are saying they are going to refund my card which I dont think they can unless I give authority.
The manager is going to ring me tommorow.
Who is int he right here?

BeepBeep67

Presume you mean recharge your credit card - I wouldn't be having that, you entered into an agreement at a price they offered and unless they had terms and conditions associated with the sale that covers them - tough and even so that usually only covers to the point of purchase - example an online company advertises something for €5 instead of €50 they can usually cancel the order before it ships, but if you push them they will honor, this deal is done and dusted! It's not like the product was so discounted that you knew the price was wrong - ring your cc company tomorrow and tell them to block any further transactions from this company.

robinph

Yep, deal is done. They only got the price wrong slightly, in that is wasn't two decimal places out or something, so tough. They loose.

gerard65

When they accepted your money/CC you and the shop sealed the deal. The contract is done and dusted and they can't change it now, case closed. If they take anymore money from your CC without your clearance its illegal.

plodder

robinph wrote: »

Yep, deal is done. They only got the price wrong slightly, in that is wasn't two decimal places out or something, so tough. They loose.

That's probably right. There has been cases in the UK when the price charged was so far off the wall, it was clearly a mistake, and the retailer was able to cancel the transaction. But, that doesn't apply here, and I think if the OP has possession of the goods probably helps as well.

sealgaire

oh for def let us know what tripe this manager tries to feed you. Stick to your guns and don't beleive ANYTHING he says

robinph

plodder wrote: »

That's probably right. There has been cases in the UK when the price charged was so far off the wall, it was clearly a mistake, and the retailer was able to cancel the transaction. But, that doesn't apply here, and I think if the OP has possession of the goods probably helps as well.

Yep, that was for online transactions where they spotted the mistake before shipping and it was a daft difference in the prices that you would expect to pay.

If Amazon were selling a 310XT for £3 and you clicked the buy it now button they would be perfectly justified in cancelling the order and paying you back your three quid. If Currys had a 310XT on display for £3 and they only charged you three quid at the till then that is the end of it and they have no right to charge you more or expect the item back.

sconhome

Up until the point where money changes hands a mistake can be discovered and the contract to sell can be cancelled by the shop.

When goods are advertised for sale at a price, the buyer is invited to offer a treaty to purchase. If the seller accepts the buyers offer (by taking money) then the contract is deemed to be completed.

The same applies should the buyer make a mistake. If you offer & pay €10 for a paper on sale outside at €2 then that is your loss.

As soon as your money has been accepted, in a bricks & mortar shop, the contract of exchange has been finalised.There are different rules for online shops, with cooling off periods for both buyers and sellers. I believe an online contract to buy (your offer to pay is accepted( can be cancelled by the seller and your money refunded.

You have got a great deal, and the retailer won't make that mistake again! I hope you don't have any warranty issues! If so I'd go direct to Garmin!.

Cabaal

Hard luck for the seller as youve done nothing wrong and are under no obligation to comply with their request.

smokie2008

OP how'd it go?

thirstywork2

well the manger rang me back and made me feel really bad but im getting it delivered at the price I paid.I was in the right so im glad !!!