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Problems with new Router since Upgrading

  • 10-02-2011 10:45am
    #1
    brav
    Registered Users, Registered Users 2 Posts: 895 ✭✭✭


    Hi,

    Just wondering if you have a link to a new firmware update?

    I joined Eircom a few months ago, and was given a Zyxel router/modem.
    I was on 8mb, I then upgraded to 24 mb, and I was sent another router instead.

    The one I got looked older than the one I had previously, and I also noticed that the one I have now has V3.70(BOE.3)D0 03/03/2010
    I'm sure my previous one had a date of xx/08/2010

    Now, frequently during the day connection drops every few hours
    It reconnects after a minute, but currently I am using VPN, working from home, and this can be quite annoying.

    Below is example of when connection dropping, although yesterday I remember it said "ADSL Down, possible reason: CRC Link"

    13 02/10/2011 10:12:34 ADSL up, connection speed: 670 kbps/12160 kbps ADSL
    14 02/10/2011 10:12:34 board 0 line 0 channel 0, call 10, C01 Incoming Call 1500000 CALL DETAIL RECORD
    15 02/10/2011 10:11:38 ppp:IPCP Closing
    16 02/10/2011 10:11:38 ppp:Down,reason:5 (lower down) PPP
    17 02/10/2011 10:11:38 ppp:LCP Closing
    18 02/10/2011 10:11:38 ppp:LCP Down,reason:5 (lower down) PPP
    19 02/10/2011 10:11:38 board 0 line 0 channel 0, call 9, C02 Call Terminated CALL DETAIL RECORD
    20 02/10/2011 10:11:38 board 0 line 0 channel 0, call 1, C02 Call Terminated CALL DETAIL RECORD
    21 02/10/2011 10:11:38 ADSL down, possible reason: SEF(Severely Errored Frame) ADSL


    Any advice on this?


Comments

  • #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    brav wrote: »
    Hi,

    Just wondering if you have a link to a new firmware update?

    I joined Eircom a few months ago, and was given a Zyxel router/modem.
    I was on 8mb, I then upgraded to 24 mb, and I was sent another router instead.

    The one I got looked older than the one I had previously, and I also noticed that the one I have now has V3.70(BOE.3)D0 03/03/2010
    I'm sure my previous one had a date of xx/08/2010

    Now, frequently during the day connection drops every few hours
    It reconnects after a minute, but currently I am using VPN, working from home, and this can be quite annoying.

    Below is example of when connection dropping, although yesterday I remember it said "ADSL Down, possible reason: CRC Link"

    13 02/10/2011 10:12:34 ADSL up, connection speed: 670 kbps/12160 kbps ADSL
    14 02/10/2011 10:12:34 board 0 line 0 channel 0, call 10, C01 Incoming Call 1500000 CALL DETAIL RECORD
    15 02/10/2011 10:11:38 ppp:IPCP Closing
    16 02/10/2011 10:11:38 ppp:Down,reason:5 (lower down) PPP
    17 02/10/2011 10:11:38 ppp:LCP Closing
    18 02/10/2011 10:11:38 ppp:LCP Down,reason:5 (lower down) PPP
    19 02/10/2011 10:11:38 board 0 line 0 channel 0, call 9, C02 Call Terminated CALL DETAIL RECORD
    20 02/10/2011 10:11:38 board 0 line 0 channel 0, call 1, C02 Call Terminated CALL DETAIL RECORD
    21 02/10/2011 10:11:38 ADSL down, possible reason: SEF(Severely Errored Frame) ADSL


    Any advice on this?

    Hi brav,

    Thanks for your query and apologies for the delay in responding.

    I can confirm that you appear to have the latest specific firmware for the eircom Zyxel modem (V3.70(BOE.3)D0 03/03/2010). If you need this again, we can send this to you if you provide your email address.

    If you are experiencing intermittent connectioins /or intermittent sync on your broadband connection please take a look at the following website :

    Broadband Checklist : http://bit.ly/eayMOV

    *Ensure that you are connecting directly to the modem and not using any third party VPN servers to connect. This will help in resolving where the fault lies.

    It is important that you adhere to the advice of testing your modem on the Master Phone Socket (MDP), without out any ADSL splitter; and that you connect one computer over ethernet (network) cable ; rather than over wirlesss.

    This will help us rule in /or out if the problem is with eircom, or an internal wiring problem. If the latter you may need to contact an electricial or third party network consultant.

    The test will also ensure that you will not be accountable if an eircom engineer needs to do an onsite visit. Call out charges are applied if the fault is found to be non-eircom or third party issue (e.g : private long phone extension cable, sky box(s), monitor alarm, etc).

    Ensure also that you temporarily disconnect third party equipment from anywhere on your internal phoneline system while testing your broadband(For e.g : sky box(s) upstairs, fax, private long extension cable, etc.).

    Eircom will support your broadband connection only at the master phone socket (MDP). That is, your modem on the MDP without any thing else connected to your internal phone wiring.

    Please let me know if this has helped resolve the issue. If you need to call into Broadband Technical Support directlly : Please call : 1890 260260 (low call) 08:00 am - 22:00 pm.

    All the best
    Ant


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