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Sky HD problems.

  • 05-02-2011 6:24pm
    #1
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭


    Hello.

    My Sky Hd box is freezing as in when I am changing channels nothing happens then it starts working after 5 minutes.

    Someone said to upgrade the software. I have tried looking on other forums but I cannot see how. Do I need to connect the box to my laptop or how does it work.

    Cheers.


Comments

  • #2
    stanley1
    Registered Users, Registered Users 2 Posts: 1,526 ✭✭✭stanley1


    check your signal strength and quality.


  • #3
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    stanley1 wrote: »
    check your signal strength and quality.

    That seems OK it is around 70%.


  • #4
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    Sky's last update caused this problem,there's a fix on the way shortly.

    To reset the box hold down back up button on the box and plug the box out and in again.You should get a message about a software download if you do it right.


  • #5
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    zerks wrote: »
    Sky's last update caused this problem,there's a fix on the way shortly.

    To reset the box hold down back up button on the box and plug the box out and in again.You should get a message about a software download if you do it right.

    Cheers!!. Any idea when that is coming??. Any idea what the ethernet connection is for? I was going to plug it in via my router to see would it update anything?

    Thanks for your help.:)


  • #6
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    -Corkie- wrote: »
    Cheers!!. Any idea when that is coming??. Any idea what the ethernet connection is for? I was going to plug it in via my router to see would it update anything?

    Thanks for your help.:)

    The fix is here in a week or so,the ethernet socket is to be used for Anytime+ which isn't here yet.Sky broadband customers in the UK have it.


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  • #7
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    zerks wrote: »
    The fix is here in a week or so,the ethernet socket is to be used for Anytime+ which isn't here yet.Sky broadband customers in the UK have it.

    Thats great! Cheers..:)


  • #8
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    Any news on this update folks???


  • #9
    pegasus1
    Registered Users, Registered Users 2 Posts: 1,490 ✭✭✭pegasus1


    -Corkie- wrote: »
    Any news on this update folks???

    Hi Corkie,
    re. 26.70
    yes it has worked so far...channels are slow to switch between but does speed up..1 - 2 seconds overall but no green purple screens so far just a black screen..

    no slowness in planner...

    playback ...slow to start...no probs yet on fast forwarding-rewinding.... 30 speed looks different...
    no probs in bac...sorry black screen on backing up...d'oh


  • #10
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    Is this the latest one so???. How do I update again??;)


  • #11
    pegasus1
    Registered Users, Registered Users 2 Posts: 1,490 ✭✭✭pegasus1


    -Corkie- wrote: »
    Is this the latest one so???. How do I update again??;)

    yes it's the latest!

    Switch off the skybox via the socket and then when pressing the back-up button on top of the box, switch the box back on via the socket..
    keeping pressing the back-up until the 4 lights on the front light up then release... you will get an update in progress on the tv...takes up to 10 minutes..


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  • #12
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    pegasus1 wrote: »
    yes it's the latest!

    Switch off the skybox via the socket and then when pressing the back-up button on top of the box, switch the box back on via the socket..
    keeping pressing the back-up until the 4 lights on the front light up then release... you will get an update in progress on the tv...takes up to 10 minutes..

    Cheers...:cool:


  • #13
    pegasus1
    Registered Users, Registered Users 2 Posts: 1,490 ✭✭✭pegasus1


    just read on the sky forum that with the new update the box will speed up once switched off and then on again..

    i cant confirm until later tonight due to recording


  • #14
    Ciarrai76
    Moderators, Recreation & Hobbies Moderators, Regional South Moderators Posts: 9,469 Mod ✭✭✭✭Ciarrai76


    while watching our sky+HD, every so often the screen just goes black for about 3 or 4 seconds and picture comes back. We have asked sky about this, but their 'fantastic' customer service hadn't a clue what we were on about! Anyone else experience this happen on their sky+hd?


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