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New Eircom NGB line Rochestown

  • 24-01-2011 11:51am
    #1
    jom1133
    Registered Users, Registered Users 2 Posts: 105 ✭✭


    i've got a new eircom line, just last week installed and have signed up for 8gb ngb regular pack - seems to be going down every night at various times - the red light appears on the modem - does anyone know why this would be happening?


Comments

  • #2
    iknorr
    Registered Users, Registered Users 2 Posts: 866 ✭✭✭iknorr


    Welcome to Eircom!!!!

    This is what is to be expected form eircom.

    I had similar issues with them last year in the city. But it wasnt just during the night it was daytime also.

    it took 2 months to solve. I wasnt the only one it effected.

    Once that was solved i realised the router had a bunch of issues also.

    If i was you i would try to opt out of contract and try another provider if possible.

    EDIT: oh the problem was eircom doing work in the exchange. switching things on and off, moving around connections etc


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Thread moved to eircom forum.

    Could be a DSL sync issue, line fault, bad modem, filter problem, etc. You'll need to contact eircom to rule out sync and line fault.


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    jom1133 wrote: »
    i've got a new eircom line, just last week installed and have signed up for 8gb ngb regular pack - seems to be going down every night at various times - the red light appears on the modem - does anyone know why this would be happening?

    Hi jom1133,

    If you private message me with the eircom telephone number or account number I can look into that for you.

    Thank, Mark


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