FYI: Amazon Super Saver Delivery Issue

antomack

Not a bargain alert, more of a notice that Amazon are having issues with their Super Saver Delivery selection for Irish customers.

I had e-mailed them on Wednesday in relation to a purchase that qualified for Super Saver but no option was given in the checkout to select Super Saver so I was charged £6.55 for delivery. They contacted me yesterday and today with updates and assure me they are working on the issue and in the meantime will refund the delivery charge.

If you're ordering and having a similar issue I'd advise e-mailing them and you should hopefully get a similar refund of the delivery charges.

Tech Guy Sligo

Just got a refund from them with no hassle.
Great Customer Servce
Thanks OP

ScrubsfanChris

Cheers OP, you justed saved me £6.17..

Hey it all adds up.

mp3ireland2

yeah happened me a few months back, I emailed and got the refund too....

Prenderb

I noticed that in checkout there are 2 options, one normal delivery (with charge) and the other super saver. The normal delivery option was preselected / defaulted, so maybe keep an eye on that?

leex

Noticed that also before Christmas. After some random removing and adding in again of the items I wanted I got the free delivery option. Seems to be a software bug.

soups05

i thought they had stopped the super saver delivery to ireland cos it did not work for me in the weeks up to xmas. thanks op,this will save me a fortune

Keano

I bought stuff last week from them and the total came to £24.95 and I still got free delivery!

ScrubsfanChris

Reply from Amazon:

Thank you for contacting Amazon.co.uk.

I am sorry to hear that you are unable to avail free super saver delivery for your order ########. Due to some error your are not able to select free delivery.

However, as the order was eligible for Super Saver Delivery, we will be happy to apply the discount on this occasion. In this case please contact us after your order has been dispatched. We will be happy to provide refund for your delivery cost.

Was just browsing Amazon there and items far less than £25 are available to me with the Super Saver delivery! Previously you had to spend £25 or more. Maybe it's a bug but hopefully it's a permanent change. If you're thinking about buying something now's the time folks!

Soarer

Yup, same for me.
Green Zone Steelbook is £11.08 after Irish VAT is added, and I have the option for free shipping.:D

Mollywolly

Thanks op. Got a new printer at beginning of Jan and paid postage. Thought it was strange, but figured that it was because the printer was heavy.

Emailed them 30 mins ago and explained situation. They came back to say they were refunding £9.73 - result! Superfast customer service too.

Love Amazon

epiphone

I tried to order a TV stand for delivery to Ireland but it wont accept my delivery address. I bought books last week without any problem. Do they not ship all goods here? Is there any way around this? Thanks

walshki

I had an issue with delivery today on an inflatable mattress. I wrote to them to ask them why that couldn't be delivered and they just quoted their all encompassing 'we can't deliver some items to all destinations policy' but were not able to explain why this item (only 3kg) wouldn't be delivered (it was an amazon item and was part of an order of £25 so I was lined up for free delivery). It was a simple inflatable mattress with no electrical parts so it seems quite an odd thing to have restriction on.

Anyway, I don't know if something has changed recently and they are having more restrictions - perhaps anything over a certain weight. After a couple of emails back and forth they couldn't tell me so for now if I am buying something I'll just keep my fingers crossed they actually can deliver here as there doesn't appear to be any clear logic to what they exclude.

Any others have any experience of seemingly random items being excluded? Maybe it's linked to the dodgy super saver delivery issues being reported on this thread.

Dacelonid

I had the same problem with ordering a hdmi cable and couldn't figure it out.
I then changed to a different seller and it worked no problem

Lyra Fangs

Dacelonid wrote: »

I had the same problem with ordering a hdmi cable and couldn't figure it out.
I then changed to a different seller and it worked no problem

There are some products that Amazon won't ship to Ireland.

While some independent sellers will only ship items within the UK.

leex

walshki wrote: »

I had an issue with delivery today on an inflatable mattress. I wrote to them to ask them why that couldn't be delivered and they just quoted their all encompassing 'we can't deliver some items to all destinations policy' but were not able to explain why this item (only 3kg) wouldn't be delivered (it was an amazon item and was part of an order of £25 so I was lined up for free delivery). It was a simple inflatable mattress with no electrical parts so it seems quite an odd thing to have restriction on.

Anyway, I don't know if something has changed recently and they are having more restrictions - perhaps anything over a certain weight. After a couple of emails back and forth they couldn't tell me so for now if I am buying something I'll just keep my fingers crossed they actually can deliver here as there doesn't appear to be any clear logic to what they exclude.

Any others have any experience of seemingly random items being excluded? Maybe it's linked to the dodgy super saver delivery issues being reported on this thread.

Had same problem before Christmas with an order. I removed all the items and added them in a different order and it then seemed to work. I can't explain it - looked like a software bug.

walshki

leex wrote: »

Had same problem before Christmas with an order. I removed all the items and added them in a different order and it then seemed to work. I can't explain it - looked like a software bug.

Thanks for the suggestion. Tried a few different ways but everytime says the same item can't be shipped to Ireland. Never mind - be nice to understand their policy though.

bmaxi

Amazon's policy on what they will or won't ship seems to be totally arbitrary. You can order a Toshiba TV but not a Sony, an Archos MP3 player but not a Sandisk. WTF? I tried to order filters for a water jug and couldn't but I could order filters for a water purifier. Makes no sense.

rubadub

bmaxi wrote: »

Amazon's policy on what they will or won't ship seems to be totally arbitrary. You can order a Toshiba TV but not a Sony, an Archos MP3 player but not a Sandisk. WTF? I tried to order filters for a water jug and couldn't but I could order filters for a water purifier. Makes no sense.

Are you sure you are ordering from amazon and not a third party seller?

If you are certain it is amazon you can try emailing them, people have reported doing so in other threads and they fixed the product.

I think they might have people quickly sorting products and so putting them in incorrect categories. e.g. a cushion for your hands for a keyboard might be listed in PCs and so be incorrectly recognised as electronics

bmaxi

rubadub wrote: »

Are you sure you are ordering from amazon and not a third party seller?

If you are certain it is amazon you can try emailing them, people have reported doing so in other threads and they fixed the product.

I think they might have people quickly sorting products and so putting them in incorrect categories. e.g. a cushion for your hands for a keyboard might be listed in PCs and so be incorrectly recognised as electronics

All the products I listed were fulfilled by Amazon. I did e-mail them and got the usual cover all reply plus an opportunity to comment on their policy in the matter, which I did. Haven't heard any more since.
I put an Archos MP3 player into my basket just to see would they ship and they would, (even qualified for free shipping:)) that was in Electronics. The biggest surprise was the water filters.

yawnstretch

bmaxi wrote: »

Amazon's policy on what they will or won't ship seems to be totally arbitrary. You can order a Toshiba TV but not a Sony, an Archos MP3 player but not a Sandisk. WTF? I tried to order filters for a water jug and couldn't but I could order filters for a water purifier. Makes no sense.

Amazon can burn in hell for all I care.

I've contacted companies on amazon that were listed as UK but not Ireland delivery and the companies were totally cool with sending to Ireland.

EVERY SINGLE TIME I have used Amazon I have had issues with Irish delivery. That probably a grand total of 20 times over the last 3 years. They should have got it right from the start with regards to treating us like a civilized country rather than some 10 year old micro-colony on antartica.

Fûckem.

Basq

yawnstretch wrote: »

Amazon can burn in hell for all I care.

I've contacted companies on amazon that were listed as UK but not Ireland delivery and the companies were totally cool with sending to Ireland.

EVERY SINGLE TIME I have used Amazon I have had issues with Irish delivery. That probably a grand total of 20 times over the last 3 years. They should have got it right from the start with regards to treating us like a civilized country rather than some 10 year old micro-colony on antartica.

Fûckem.

That's unfortunate for you, but I've ordered off them..

** counts "Your Order With Amazon.co.uk" e-mails in Inbox **

.. a total of 27 times since August 2007 and not once have I had trouble.

Me Amazon!

yawnstretch

Basq wrote: »

That's unfortunate for you, but I've ordered off them..

** counts "Your Order With Amazon.co.uk" e-mails in Inbox **

.. a total of 27 times since August 2007 and not once have I had trouble.

Me Amazon!

Please teach me your ways sage master - seriously. Did you go to some voodoo amazon charm course?

Spill the tricks/tips

(I really get frustrated with not knowing what I can and can't buy)

Dozen Wicked Words

I have never had a problem with Amazon, my orders have been Books, Dvds/Blurays, wii games, and CDs, bought a DSi from there too with no problem. So only small, run of the mill stuff.

Just grateful they deliver a bit more to Ireland now than they used to, and offer some free delivery on stuff. Although I am sure it would be annoying to click away right up until the delivery page and then get knocked back.

Gran Hermano

yawnstretch wrote: »

Please teach me your ways sage master - seriously. Did you go to some voodoo amazon charm course?

Spill the tricks/tips

(I really get frustrated with not knowing what I can and can't buy)

After you run your search, refine it further using the filters in the left-hand margin. Refine it to only those with free supersaver delivery and/or fulfilled by Amazon only.

wmpdd3

never had a prob with delivery, mostly buggies and big nursary things. Always try to get the free del.

walshki

Gran Hermano wrote: »

After you run your search, refine it further using the filters in the left-hand margin. Refine it to only those with free supersaver delivery and/or fulfilled by Amazon only.

In fairness I've never historically had any major problems getting items delivered other than the known electrical items issue. That's why I'm wondering if the current issue is a glitch but for now amazon are just sticking with the general policy and haven't offered anything regarding the item in question. For info it's this item
Quickbed

I also added this Link
and this
Batteries

to give a handy kit for camping coming to just over the £25 all told.
The items are all fulfilled by amazon and eligible for free super saver delivery. I'll still use amazon but it is slightly annoying to have to deal with a policy which seems to be a bit random. Think I'll just try another email and maybe ask them to review it - could be a glitch.

nephster

Gran Hermano wrote: »

After you run your search, refine it further using the filters in the left-hand margin. Refine it to only those with free supersaver delivery and/or fulfilled by Amazon only.

That will work most of the time, but not all of the time.

For example - and these were all fulfilled by Amazon. Not by a Marketplace seller.
1/ Could order a Cowon S9 16GB mp3 player, but not the 32GB one (which was reduced).
2/ Could not get an Airfix model kit delivered - perhaps as the included glue is considered a harzardous substance? http://www.amazon.co.uk/Airfix-A50078-Kittyhawk-Aircraft-Brushes/dp/B00203O038/ref=sr_1_1?ie=UTF8&s=toys&qid=1298929307&sr=8-1
3/ Couldn't get a bleeding Eeyore hot water bottle shipped here. That one really annoyed me!

bmaxi

Basq wrote: »

That's unfortunate for you, but I've ordered off them..

** counts "Your Order With Amazon.co.uk" e-mails in Inbox **

.. a total of 27 times since August 2007 and not once have I had trouble.

Me Amazon!

I'd have to infer from this that you haven't been ordering the right (wrong?) stuff.


http://www.amazon.co.uk/gp/product/B002NX0MF0/ref=s9_simh_gw_p23_d0_i4?pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=center-2&pf_rd_r=0AQQ0MD4EK0XW4W8PZ15&pf_rd_t=101&pf_rd_p=467128533&pf_rd_i=468294

http://www.amazon.co.uk/gp/product/B0040GIZTI/ref=s9_ri_gw_ir01?pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=center-8&pf_rd_r=0AQQ0MD4EK0XW4W8PZ15&pf_rd_t=101&pf_rd_p=188832687&pf_rd_i=468294

These are two links to Amazon's website, one is for a Sansa MP3 player and the other for an Ipod. Different, granted but both essentially Mp3 players and both sold from the same site. Put them in your basket and try to buy from an Irish address.

Basq

bmaxi wrote: »

These are two links to Amazon's website, one is for a Sansa MP3 player and the other for an Ipod. Different, granted but both essentially Mp3 players and both sold from the same site. Put them in your basket and try to buy from an Irish address.

Decided to move to Consumer Issues.. seems more relevent to that now!

Did you contact Amazon about this? Might be just a glitch!

Did notice this in the delivery restrictions:

Blank media items, such as CDs, DVDs and MP3/4 players.

Don't know how an MP3 / MP4 counts as a "blank media item" but maybe it's that.

bmaxi

Basq wrote: »

Decided to move to Consumer Issues.. seems more relevent to that now!

Did you contact Amazon about this? Might be just a glitch!

Did notice this in the delivery restrictions:


Don't know how an MP3 / MP4 counts as a "blank media item" but maybe it's that.

Yes, they pointed that out when I contacted them. My point is, when is an MP3 player not an MP3 player? Why can you buy an Ipod and not a Sansa? Why can you buy a Toshiba TV and not a Sony? They've failed to come up with an explanation. Still, if they can't be bothered to have a cohesive policy, it's their loss.