Phone keeps freezing when deleting messages

wazzer1 · 10-01-2011 1:11pm #1

Hi all, i think i have way too many messages on my mobile, and when i try deleting them even one by one the phone keeps freezing. Does anyone know if there's a way to clear all messages on a phone, is there a shop or anything that can do it?
Thanks

long_b · 10-01-2011 1:17pm

what type of phone mate ?

wazzer1 · 10-01-2011 2:09pm

Its a nokia 2220, one of the basic flip up ones man?

Saint_Mel · 10-01-2011 2:57pm

Not familiar with the phone but with other models of Nokia you can "Mark" messages and then delete all Marked messages.

long_b · 10-01-2011 3:31pm

when you click on the message icon and get the "Create Message / Inbox / Sent Items ...", can't you keep scrolling down to "Delete Messages" ?

wazzer1 · 10-01-2011 4:08pm

I can yeh but i might delete 5 and the phone will just freeze and not work for a half hour or so.

long_b · 10-01-2011 5:11pm

When I select "Delete messages" as above it prompts me to select a folder "Inbox / Drafts / Sent Items" - you aren't getting that ?
You don't go into individual messages mind, it's a level above that

chrislad · 10-01-2011 9:02pm

You have too many messages. I'm guessing you have 1,000 plus between sent and received. Easiest way is to just do a reset on the phone.

dreababyluxe · 10-01-2011 9:10pm

I have the very same issue with my Nokia 3120C. I complained to shop about it within a month of having it and they assured me a software update would be available soon to fix it, but it never did become available and I ended up having to buy a new phone as when it froze it froze for up to 2 days at a time, and simply switching it off and on didn't fix the problem so I obviously couldn't rely on it... And it's annoying because it's a really great phone with excellant functions/apps! I reset mine numerous times but it hasn't cleared my messages which by the time I gave up on the phone and got a new one had come up to 4/5000 since I was never able to delete them.

If you do find a way to fix the problem on yours OP I'd really like to know how you did it as I would love to be able to use my old phone again.

long_b · 10-01-2011 9:40pm

A reset isn't just powering off and on the phone.

There are special codes that you can enter that will either do a soft reset i.e. restore the phone's original settings or do a full reset i.e. completely wipe everything from your phone - including your contacts, messages etc ...

See below for details discussions.europe.nokia.com/t5/Hardware-Codes-and-Operator/Master-Reset/m-p/67848

A full reset will work in both cases - make sure to save your contacts to your SIM first though.

dreababyluxe · 10-01-2011 9:56pm

I know lol, I'm not that thick. I have restored mine to factory settings and master reset it but it hasn't worked for me. I think it's frozen on me everytime I've attempted the process.

Davy · 10-01-2011 10:08pm

dreababyluxe wrote: »

I know lol, I'm not that thick. I have restored mine to factory settings and master reset it but it hasn't worked for me. I think it's frozen on me everytime I've attempted the process.

What code did you use?

Have you cleared messages from the sim?

wazzer1 · 14-01-2011 1:22pm

Thanks for the help people, but long B where does one get these codes

cheers

Phone keeps freezing when deleting messages

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