Virus

rovers2001

Hi
Seem to have a virus on my computer called windows anti virus 2011.I did not download it and dont know how it got there but its slowing my computer and pop ups constantly asking me to buy product.I cant get rid via the usual channels.I have Mc Afee which is not detecting anything.Anyone any ideas of how to get rid please?

naughto

try is

http://www.malwarebytes.org/

bhickey

rovers2001 wrote: »

Hi
Seem to have a virus on my computer called windows anti virus 2011.I did not download it and dont know how it got there but its slowing my computer and pop ups constantly asking me to buy product.I cant get rid via the usual channels.I have Mc Afee which is not detecting anything.Anyone any ideas of how to get rid please?

The instructions here seem to have worked for a few people.

Also have a read here.

Whenever you're done, uninstall McAfee and install proper antivirus software. And be careful out there

5uspect

Get rid of McAfee, it's rubbish. Have a look at Microsoft's Security Essentials. Its free and surprisingly good.

rovers2001

Thanks guys for the info im in the process of working on it scans taking forever and back in work tomorow so cant spend too much time at it:).Im sure one of these downloads will work so thanks alot i keep you posted.

bhickey

rovers2001 wrote: »

Thanks guys for the info im in the process of working on it scans taking forever and back in work tomorow so cant spend too much time at it:).Im sure one of these downloads will work so thanks alot i keep you posted.

If the scans are taking a long time then it's usually useful to stop and then to clear out temporary files before scanning again. Download TFC from here and run it.

rovers2001

Thanks lads its fixed thank F**k for that was doing my head in.In future i know where to check before i buy an anti virus online (Mc Afee).:D

Overheal

Malwarebytes is a great on-demand scanner. But that sounds like a rootkit, and you should also give it a pass with a rootkit scanner, you want to do this anytime you encounter a program like Scareware ("Buy this now or else!") or any program that tries to impersonate security software - like a fake virus scanner:

http://security.symantec.com/nbrt/npe.asp?lcid=1033

Even if it appears gone, you better nuke the whole site from orbit, just to be sure (you can undo changes if it deletes something you dont want it to, but it hasnt done that to me yet)

MSE and Avast are decent freeware Antivirus programs. If you want to go back to pay-ware, Lots of people swear by Nod32, and I like Norton.

rovers2001

Hi Guys
After fixing another virus i have no homepage for the internet.I have a full internet connection but cant get google up.Any help or advice please thanks.IT said it was an internet virus and after using malwarebytes it fixed it but lost homepage and cant get back on.

bhickey

rovers2001 wrote: »

After fixing another virus i have no homepage for the internet.I have a full internet connection but cant get google up.Any help or advice please thanks.IT said it was an internet virus and after using malwarebytes it fixed it but lost homepage and cant get back on.

If you've only lost your homepage then you can set it to whatever you like in Tools > Internet Options (assuming you're using Internet Explorer).

If that's not what you mean then copy the Malwarebytes log into a post here so we can have a better idea about what was fixed. To do this, start Malwarebytes, click on <logs> and double click on the log file to open it.

rovers2001

Hi bhickey
Thanks for the reply i tried evrything and then decided to ring o2 my internet provider apparently there is network problems but i seem to have full coverage.

bhickey

rovers2001 wrote: »

....i tried evrything

What did you try exactly? You said earlier "I have a full internet connection". Did you mean that you can access the Internet okay and that it's just your home page that's not set in your browser? Just to clarify, do you have Internet access or not, i.e. can you access websites normally?

rovers2001

I seem to have full coverage even tho o2 says they have network problems.I cant seem to get onto my homepage through my browser and i tried through the tools bar and lan settings.

bhickey

rovers2001 wrote: »

I seem to have full coverage even tho o2 says they have network problems.I cant seem to get onto my homepage through my browser and i tried through the tools bar and lan settings.

I think I'm running out of different ways to ask the question. I'll try one last time :rolleyes:

Just forget about the home page for a minute? Now can you access any websites whatsoever - Yes or No?

rovers2001

No...

5uspect

You need to give more precise information rovers and answer the question you've been asked, otherwise it is very difficult to help you. It's understandable if you don't understand how to describe the problem but please be more explicit in describing what you actually did.

So your home page is essentially a bookmark that is opened by default when you open your browser or when you click the home button. If you tell us you can't access your home page that doesn't tell us you can't access any page.

This is why the responses you got related to setting your home page in your browser. If you say you have "full coverage" do you mean that your mobile broadband appears connected with a strong signal? Even if this is the case this doesn't mean that you can connect to the internet. You may have connected to O2's servers but if they have issues then you won't be able to load websites.

To test if you have an internet connection you could try and ping or traceroute google.com. This is usually a good way to see where things are going wrong.

For example I'm currently in India (on a Mac) behind a proxy server and I get the following:

traceroute www.google.com
traceroute to www.l.google.com (209.85.153.104), 64 hops max, 52 byte packets
 1  10.208.242.1 (10.208.242.1)  2.899 ms  2.591 ms  2.652 ms
 2  10.10.2.57 (10.10.2.57)  1.331 ms  1.131 ms  1.201 ms
 3  10.1.1.2 (10.1.1.2)  1.185 ms  1.869 ms  1.083 ms
 4  144.16.64.100 (144.16.64.100)  2.367 ms  2.421 ms  1.793 ms
 5  144.16.48.1 (144.16.48.1)  26.058 ms  23.319 ms  28.037 ms
 6  202.141.1.1 (202.141.1.1)  363.920 ms  278.434 ms  307.304 ms
 7  220.227.122.10 (220.227.122.10)  49.210 ms  47.153 ms  69.337 ms
 8  115.255.236.45 (115.255.236.45)  97.558 ms  84.242 ms  50.630 ms
 9  216.239.43.142 (216.239.43.142)  61.406 ms  39.991 ms  48.791 ms
10  66.249.94.223 (66.249.94.223)  95.377 ms  88.963 ms  52.396 ms
11  66.249.94.244 (66.249.94.244)  103.024 ms  102.239 ms  90.792 ms
12  209.85.249.74 (209.85.249.74)  77.646 ms  92.767 ms  112.202 ms
13  64.233.174.153 (64.233.174.153)  111.827 ms *  102.167 ms
14  bom01s01-in-f104.1e100.net (209.85.153.104)  122.666 ms  127.914 ms  93.819 ms

Each entry in the list tells me each machine that my request for data from google has gone through. Think if it like tracing a phone number in the movies.

To do this in Windows do the following.
Click Start.
Click Run
Type CMD
Press Enter

(If you're on Vista or Windows7 just type CMD into the search box in the Start Menu)

A window like this will appear:


Type:
tracert www.google.com
and press Enter. You'll see a list similar to that above appear. If it only gets to O2 servers and not to google then the issue is with O2 not you. If it doesn't get beyond your machine the issue is local.

You can copy and paste the information by right clicking and selecting "Mark" and post the results back here. You can also run ping in the same way but this better for diagnosing latency issues.