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Aer Lingus website pop-up
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03-01-2011 1:01pm#1
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Completely agree.
Goes against any good web design principle.
Also if you choose for example Belgium>Brussels>English, the links and lots of info is in French!?
:mad:
I hate websites which are too smart for their own good.0 -
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It's completely impractical, obviously requested by someone who has no idea of a sensible user experience and implemented by someone with an inability to do it properly.
It goes against basic usability by not being easily dismissable/closable. Probably inaccessible to people who use screen readers and unnecessarily awkward for people with mobility issues. It doesn't have a standard form submit button so the Enter key won't work, meaning users have to click a small image.
It doesn't let you login to your account which could very well store such preferences.
Not all functions on the site need any of that information (Travel Information, Vouchers, Hotels, Cars) and even sections that could be prefilled aren't (Check In online).
In a word - useless.
I've searched the site for a contact email address but only found a phone number.
Call Website Helpdesk IRL 0818 365044 to tell them what you think of the popup, the more people who complain about it the better the chance of them doing something about it!
In the meantime, create a new bookmark with the following link. Next time you go to Aer Lingus and the popup blocks your visit, just click and the box will disappear!
Let me know if you find this useful.
javascript:$('#boxes').remove();void(0);It is what it's.
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Funny that this annoying pop-up begins with "In order to improve your browsing experience.." - You really couldn't make it up :rolleyes:I've searched the site for a contact email address but only found a phone number.
Ahh, the elusive Aer Lingus contact email address...Would you believe that it can be found in a link under "If you cannot find the information you are looking for in our Need Help section please click here to email us your query."
Of course...that depends on you being able to find where that helpful hint is.
Goto the "help" tab on their website, (after giving them your country, local airport and language
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Scroll down to "Online forms"
In the online forms section click on "more".
Under the new page, again under "online forms" you will see "email query".
Click on this and you will be brought to the bottom of the page to a section called "Email Query" :rolleyes:
Clicking on email query brings you to a box saying "Enter the details of your query here...".
If you fill it in you can click on a "submit" button. However hovering over the submit button shows that the email address for contacting aer lingus is...
ccc at aerlingus.com
I emailed them the following on 5th February:
"Your website for the last while tells me "in order to
improve your browsing experience please..." select the country I'm in, the
nearest airport and my language. I can tell you that this drives myself and
many of my friends and family mad every time we visit the site and is the
complete opposite of improving my browsing experience!"
No reply as yet.0 -
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I've updated the bookmarklet to remember not to show the pop-up.
javascript:$.getScript('https://github.com/carhartl/jquery-cookie/raw/master/jquery.cookie.js',function(){$.cookie("country","IE",{expires:365,path:'/'});$.cookie("homeAirport","DUB",{expires:365,path:'/'});$.cookie("language","en",{expires:365,path:'/'});});$('#boxes').remove();void(0);
Try dragging this to your bookmarks and use as needed It is what it's.
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I've updated the bookmarklet to remember not to show the pop-up.
javascript:$.getScript('https://github.com/carhartl/jquery-cookie/raw/master/jquery.cookie.js',function(){$.cookie("country","IE",{expires:365,path:'/'});$.cookie("homeAirport","DUB",{expires:365,path:'/'});$.cookie("language","en",{expires:365,path:'/'});});$('#boxes').remove();void(0);
Try dragging this to your bookmarks and use as needed
That works great. Thanks.0 -
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I emailed ccc at aerlingus.com and asked had they finished their "review" of the pop up. The following is the reply I received - tell me I'm mistaken thinking they will not correspond on this matter via email?
Thank you for contacting aerlingus.com
The Aer Lingus complaints procedure is as follows --
If you have recently booked or travelled with Aer Lingus and would like to compliment our service or if you wish to submit a claim or bring to our attention an aspect of service you were not entirely satisfied with please forward a signed letter or fax (emails are not acceptable) to Customer Care at the following address:
Aer Lingus Customer Care
Aer Lingus Head Office Building
Dublin Airport
Co Dublin
Fax Number: 00353 1 886 38 32
Please provide full details including all receipts where applicable.
I would like to assure you that a member of our Customer Care Team will respond to you in full as soon as possible. However please be kind enough to allow us some time to complete our investigation thoroughly, where necessary. We thank you in advance for your patience and understanding in this matter.
I hope this information is of help,
Kind Regards,
Brian,
CCC Help desk.
They are saying emails are not acceptable and complaints must be by letter or fax but they then say they "will respond" as soon as possible - they bolded the bit about "aspect of service you are not happy with"... 0 -
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