If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Apple - Good customer service

jack presley · 2010-12-30 19:47:59

I recently experienced some good customer service from Apple and thought I should share it as it's rare good customer services gets noted Basically I had 2 pairs of earphones (the ones with the mic and the volume control) that went a bit wonky and were both less than a year old. So I rang them up and asked for…

30-12-2010 7:47pm

#1

jack presley

Closed Accounts Posts: 13,687 ✭✭✭✭

Join Date: March 2010

Posts: 13509

I recently experienced some good customer service from Apple and thought I should share it as it's rare good customer services gets noted

Basically I had 2 pairs of earphones (the ones with the mic and the volume control) that went a bit wonky and were both less than a year old. So I rang them up and asked for replacements. The bloke (sounded American, is their support based there?) said no problem and said he's send out replacements right away. When I asked did he need to receive the broken ones back before he sent out the new ones, he said there was no need to send them back! Maybe he knew the quality of their headphones was crap and likely to break but I thought it was decent that he took me at my word and sent them out without proof that they were broken.

3