Paypal dispute-they want proof from third person...

joker@

I bought Ms win xp home on ebay.....comes cd writed by pen Win xp home retail
Now i open dispute etc..and they want proof from third person which will say its counterfeit because im not smart enough to say that alone ??whatever.
Anyone can explain me how to manage this i have limited time up to 02.01.2011.
I add photo of this genuine cd.

Random

have you tried sending paypal that photo?

joker@

Yeap and they said its not enough because seller said is genuine Win Xp,he get 4 negative comments all same story counterfeits cds,but is still not enough for them

straricco

joker@ wrote: »

Yeap and they said its not enough because seller said is genuine Win Xp,he get 4 negative comments all same story counterfeits cds,but is still not enough for them

I had dispute wit paypal b4. Bought a cd player for car, seller said it wud fit most bmw's, turned out it wud only fit the 1 series. Kind of the same situation, paypal wanted 3rd party opinion. I brought it to bmw garage & got written opinion from them stating exactly which bmw it fits. You could probably get a written opinion from computer specialist. It didn't cost me anything was simple enough, and its easier than arguing with paypal cos that will just annoy you & you won't get anywhere, been there!!

joker@

Fine i try tmr in one of pcworld or something similar but they less specialist than my wife.

jor el

Don't use txt spk in your posts, use real full words.

busman

joker@ wrote: »

I bought Ms win xp home on ebay.....comes cd writed by pen Win xp home retail
Now i open dispute etc..and they want proof from third person which will say its counterfeit because im not smart enough to say that alone ??whatever.
Anyone can explain me how to manage this i have limited time up to 02.01.2011.
I add photo of this genuine cd.

Report it here :

http://www.microsoft.com/howtotell/reports/report.aspx

Max Power1

Random wrote: »

have you tried sending paypal that photo?

Paypal dont accept photos.

Nody

On a separate note but what would stop someone from receiving a legit item and then handing over a $2 HK fake import to the retailer for “proof” it was a fake for a full refund?

Note I'm not saying it is the case for the OP (most DVDs tend to be fake on Ebay) but more in a general curious way.

jor el

Nody wrote: »

Note I'm not saying it is the case for the OP (most DVDs tend to be fake on Ebay) but more in a general curious way.

This is exactly why buyers generally win disputes.

joker@

Hmmm i receive today another email from paypal they cut once again final date first was 11.01 then 02.01 now 31.12.2010 Wtf?Its joke.

RedDragonJack

Why would they put the closure date back, I'm shock to be honest. Anyway, you should report the listing as counterfeit to ebay and leave negative feedback. This happened to me before with a counterfeit copy of a dvd video, I opened a dispute and he said he would refund me if I sent it back, but the price for registerd post was 80% of the cost of the item, so I just kept it. And my report to ebay returned a message from ebay a few weeks later that someone else was using his account. So these guys can definitely do this and get away with it.

I'd suggest to stick with established ebay shops for items like this because they work hard for their feedback. People always ask whats the point of leaving good feedback only to receive good feedback, well I suppose this is a good example.

RedDragonJack

So, did you get your refund?

RasTa

How do PayPal know the OP didn't take the picture himself and has the real disc hiding somewhere trying to scam the seller?

Max Power1

RasTa wrote: »

How do PayPal know the OP didn't take the picture himself and has the real disc hiding somewhere trying to scam the seller?

.

Max Power1 wrote: »

Paypal dont accept photos.