UPC broadband and phone.

kingbob387

So recently I have joined UPC for their BB and phone.

Got their free wireless phone, works fine.

Got a different phone, since the router has 2 ports for phones so I plugged it into the second phone port.

But the trouble comes in here, only 1 of the phone port works, the other one just refuses to work.

The question I have is, is that normal? Is there anyways to fix it?

Thanks,

Kingbob.

Jonathan

The second phone port is currently unused.

kingbob387

So the second phone port is unusable?

Ranicand

kingbob387 wrote: »

So the second phone port is unusable?

Yes it is if you want a second number.

Jonathan

kingbob387 wrote: »

So the second phone port is unusable?

Yes.

Isolate your NTU from your landline and connect port 1 of the modem to any phone socket in your house to re-enable all your internal wiring.

kingbob387

Oh I see, thanks for the information, I needed it.

jeckle

Depending on the type of your new phone you may be able to register the new handset to the base of the one supplied by upc, & then just locate the new one wherever you want with the new base acting as a recharger. You can register up to three additional compatible handsets to the base of your upc supplied phone.

vibe666

jeckle wrote: »

Depending on the type of your new phone you may be able to register the new handset to the base of the one supplied by upc, & then just locate the new one wherever you want with the new base acting as a recharger. You can register up to three additional compatible handsets to the base of your upc supplied phone.

now that IS interesting, didn't know you could do that.

do you know which phones would be compatible?

i actually had a set of 4 wireless dect phones i got from argos about 5 years ago, but they weren't actually compatible at all with the digital phoneline that UPC use so i had to use the two wireless ones UPC provided which were considerably lower spec. and obviously, i only had two phones instead of 4. i kept the old phones for a couple of years but threw them out in the end.

DemoniK

As long as their GAP compliant they should work..

Easiest way to try is put the basestation of the UPC one into broadcast mode and see if you can find it with the other phone and connect with the pin (power down the other bases first)
If you can connect your sorted.

I've 3 other phones (all different manufacturers) in the house all connected with it as the base.
However - you do lose features between phones - like one of them doesn't support the same callerID and thus I don't see who is ringing on that one, but the rest are ok.

vibe666

thanks. how do i know what the pin is? is it in the documentation or will it come up on the phones when i do the broadcast?

DemoniK

vibe666 wrote: »

thanks. how do i know what the pin is? is it in the documentation or will it come up on the phones when i do the broadcast?

Form the AS180 user manual
as180_reg_handset_snippet.jpg

vibe666

DemoniK wrote: »

Form the AS180 user manual
as180_reg_handset_snippet.jpg

excellent, thanks!

brophya2007

Hi All

I'm in a spot of bother this morning, for some reason the phone cannot make or receive calls. I've tried to re-register thehandset with the base, it registers fine but still no calls. I've reset the box but no luck. I have the AS180.

Hope someone else has more troubleshooting steps?

Regards
Andrew

SupraSonic_26

ring upc get them to check the modem might not be on your side at all it could be something on there side on there switch.