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iPod issues

  • 09-12-2010 3:24pm
    #1
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭


    My friend has tried to connect her iPod to her laptop. When she does so, iTunes displays a message along the lines of - iTunes cannot read the contents of this device. Please go to Preferences to restore to factory settings.

    however, when she clicks the restore button, a windows explorer opens, as if expecting a file. But she doesn't have a restore file - and I wouldn't expect a restore file if reverting back to factory settings

    Anyone have any ideas?


Comments

  • #2
    Recon
    Registered Users, Registered Users 2 Posts: 1,204 ✭✭✭Recon


    As fair as I can remember there's an option in the settings on the iPod itself to restore to factory settings. Shouldn't be too hard to find there, hope that helps


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Hi Recon - thanks for the tip. We've tried that, but to no avail.


  • #4
    Recon
    Registered Users, Registered Users 2 Posts: 1,204 ✭✭✭Recon


    Has the iPod worked on a different computer, and has a different iPod worked on her laptop?

    If you could check that you'd know where the problem is. Re-installing iTunes could be a solution too, it does seem to mess up from time to time.


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