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Broadband Expert required

  • 30-11-2010 2:23pm
    #1
    smalley
    Closed Accounts Posts: 15 ✭


    Hopefully someone out there can be of assistance,
    I am at my wits end with Eircom.
    I have eircom installed in my home and works fine as long as I am doing the basics.
    However if i go to download video's music or watch show's on the rte player the connection keeps buffering or the download takes about 3 weeks.
    I have had numerous eircom people out to me saying different things.
    Such as its due to rain, need another cable, its the tiles i put down.
    Bottom line is I have lost faith in these people as the info is very inconsistent information and all expensive solutions!!!:mad:

    Is there anywhere I can go to get someone independent to review my broadband and see if there is a more straight forward solution?


Comments

  • #2
    tagoona
    Registered Users, Registered Users 2 Posts: 400 ✭✭tagoona


    First off, we'd need some information
    What speed have you subscribed to?
    Describe this normal stuff that you do where everything is fine?

    Line Speed
    Now go to http://www.eircom.net/broadband/products/ and input your phone number
    When the page moves on you get something like below in the address bar http://www.eircom.net/broadband/products/?view=Eircomnet&lineSpeed=6144&ngb=false
    The LineSpeed is the absolute max you can get

    Check your current speed by going to speedtest.net and posting the results

    Line details.
    Go to the webpage for your netopia router http://192.168.1.254 and cut and paste the line statistics

    Check for problems with the wireless connection as opposed to the broadband.
    Plug the computer directly into the router using a LAN cable and see do the same issues occur.


  • #3
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Thanks for that. It just seems that the service is just terrible, regardless of the speed. We can't even use the phone line really because the connection is so bad, also supplied by Eircom. Even when the laptop is connected via the cable the internet speed and service is terrible, it makes no difference.


  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,758 CMod ✭✭✭✭Spear


    smalley wrote: »
    Thanks for that. It just seems that the service is just terrible, regardless of the speed. We can't even use the phone line really because the connection is so bad, also supplied by Eircom. Even when the laptop is connected via the cable the internet speed and service is terrible, it makes no difference.

    The linestats would give some solid numbers and reasons why though.


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    smalley wrote: »
    Thanks for that. It just seems that the service is just terrible, regardless of the speed. We can't even use the phone line really because the connection is so bad, also supplied by Eircom. Even when the laptop is connected via the cable the internet speed and service is terrible, it makes no difference.

    If you want the people who contribute on here to help you with your line please give the details they request. Moaning is not going to get you any further with your problem

    So could you please start with your line stats?

    Also do you have any additional extensions installed?


  • #6
    smalley
    Closed Accounts Posts: 15 ✭smalley


    tagoona wrote: »
    First off, we'd need some information
    What speed have you subscribed to?
    Describe this normal stuff that you do where everything is fine?

    Line Speed
    Now go to http://www.eircom.net/broadband/products/ and input your phone number
    When the page moves on you get something like below in the address bar http://www.eircom.net/broadband/products/?view=Eircomnet&lineSpeed=6144&ngb=false
    The LineSpeed is the absolute max you can get

    Check your current speed by going to speedtest.net and posting the results

    Line details.
    Go to the webpage for your netopia router http://192.168.1.254 and cut and paste the line statistics

    Check for problems with the wireless connection as opposed to the broadband.
    Plug the computer directly into the router using a LAN cable and see do the same issues occur.


    Here are is the info, hope I am providing it correctly and I do appreciate everyones assistance.

    i am unable to input my phone number into the http://www.eircom.net/broadband/products/
    The pop up window wont fully open.
    I checked it on my friends iphone and got http://www.eircom.net/broadband/products/?view=Eircomnet&lineSpeed=6144&ngb=true


    From speedtest.net 1052900273.png

    Line details
    Speed
    704/512 (kbps)
    Line Attenuation
    41/26 dB


    Plugging in the computer into the router makes no difference.

    Do you need more information or is this sufficient?
    Thanks for everyones help. Boards is best


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  • #7
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Whats the snr?


  • #8
    smalley
    Closed Accounts Posts: 15 ✭smalley


    dub45 wrote: »
    Whats the snr?

    whats is a snr? where would i find that?


  • #9
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Router Information Router Name
    Netopia
    Model
    2247-02
    Serial Number
    28200612
    MAC Address
    00:0f:cc:ae:4e:a4
    Software Version
    7.7.0r6
    Warranty Date
    4/30/2007

    is this the snr?


  • #10
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,758 CMod ✭✭✭✭Spear


    smalley wrote: »
    is this the snr?


    No, look for Noise Margin or similar, measured in dB.


  • #11
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Line Attenuation41/26 dB
    Line Attenuation


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  • #12
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,758 CMod ✭✭✭✭Spear


    smalley wrote: »
    Line Attenuation41/26 dB
    Line Attenuation

    No, that's the attenuation, which is also measured in dB.


  • #13
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Spear wrote: »
    No, that's the attenuation, which is also measured in dB.

    can you suggest a way I can find the snr number?


  • #14
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Spear wrote: »
    No, that's the attenuation, which is also measured in dB.

    think i have it
    DSL Statistics
    DSL Statistics


    Line StateUpModulationDMTData PathInterleave
    DownstreamUpstreamMax Allowed Speed (kbps)704512SN Margin (dB)6.5020.00Line Attenuation (dB)41.5026.00CRC Errors9544


  • #15
    smalley
    Closed Accounts Posts: 15 ✭smalley


    That didnt come out great, its 6.50 downstream and 20 upstream


  • #16
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,758 CMod ✭✭✭✭Spear


    smalley wrote: »
    That didnt come out great, its 6.50 downstream and 20 upstream

    6.5dB is pretty poor and means you'll be exposed to noise and line drops. Ideally this number should be as high as possible. Do you have anything else plugged into the phone lines, faxes, Sky boxes etc? If so try removing them, reconnecting the DSL and see what the stats are like then.


  • #17
    smalley
    Closed Accounts Posts: 15 ✭smalley


    Spear wrote: »
    6.5dB is pretty poor and means you'll be exposed to noise and line drops. Ideally this number should be as high as possible. Do you have anything else plugged into the phone lines, faxes, Sky boxes etc? If so try removing them, reconnecting the DSL and see what the stats are like then.

    I unplugged the telephone line from the sky box and this increased the snr to 7.
    I then unplugged the land line and the snr raise to 12.5


  • #18
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    smalley wrote: »
    I unplugged the telephone line from the sky box and this increased the snr to 7.
    I then unplugged the land line and the snr raise to 12.5

    Even though your SNR is low at 6.5db, Eircom set all DSL ports at the exchange to 6.5db.

    If you have spoken to eircom numerous times then we can presume you have spilters attached to all the active phone sockets in your house?


  • #19
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    If unplugging your phone results in such a huge jump in your snr then that would suggest that there is something wrong in that area. Have you tried another handset?

    This is worth reading:

    http://www.kitz.co.uk/adsl/lowSNR.htm

    How many internal sockets do you have? Is there a lot of internal wiring?

    Did your sky box have a filter on it?


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