Why cant I only get faster broadband?

Headshot

I just want to know why my exchange in golden co.tipperary can only do 1 & 3mb broadband.

Now dont get me wrong im blessed to have broadband at all in my area but I just can never get a straight answer from them about the exchange?

My phoneline can hold 10mb no bother but I cant get it, its really pissing me off tbh

Im just wondering has anyone the same experience to me about their exchange ?

AlmightyCushion

What makes you think your line can do 10Mb

Headshot

AlmightyCushion wrote: »

What makes you think your line can do 10Mb

The engineers have told me it can plus iv tested alot of houses in my area, newly built ones etc and all come back as 1 or 3mb, so therefore the exchange can only do 1 or 3mb which I find strange

Cabaal

You;ll likely find the exchange is actually enabled for upto 7MB, but your line is likely not capable of the higher speeds.

Easy way of knowing if the "engineers" told the truth, post your line stats

PogMoThoin

Some sub-exchanges can only do 3mbit. I know Bohola in Co. Mayo is one, they don't sell packages higher than 3mbit on these exchanges.

Headshot

Cabaal wrote: »

You;ll likely find the exchange is actually enabled for upto 7MB, but your line is likely not capable of the higher speeds.

Easy way of knowing if the "engineers" told the truth, post your line stats

my line can do 10mb no bother
Every one who's capable of getting broadband in my area can only get 1 or 3mb broadband

PogMoThoin wrote: »

Some sub-exchanges can only do 3mbit. I know Bohola in Co. Mayo is one, they don't sell packages higher than 3mbit on these exchanges.

that's probably what my exchange is, its a sickner why I cant get higher speeds

why do eircom do this shi't?

lucernarian

The only way of seeing if a line can run at 10 mbps is to actually run that speed over the line and see how stable the signal is. The meters that linesmen may use wouldn't be able to test that in any case, the modem and DSLAM can test the maximum available speed to a much better extent but it's still not guaranteed.

That's why Cabaal is looking for your line stats, it would confirm or deny this quickly.

A linesman (most eircom technicians wouldn't have anything like an engineering degree) could easily tell you that your line is "grand" but that the company has made a mistake, as it's less likely for a customer to ask them to fiddle around the line. If a customer got the impression that the linesman could do something, they may chance their arm to see if he'll fix it etc.

Headshot

http://www.boards.ie/vbulletin/showpost.php?p=66790853&postcount=7

eircom broadband:

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Connected
DSL Mode:

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ADSL_G.dmt
Speed:

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3072 kbps /384 kbps
Line Attenuation (Down/Up):

---

11 dB /5 dB
DSL Noise Margin:

---

28 dB /15 dB

First DNS:

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83.70.93.244(dns3.cra.dublin.eircom.net)
Secondary DNS:

---

213.94.190.194(dns1.cwm.dublin.eircom.net)
Tertiary DNS:

---

0.0.0.0

lucernarian

Headshot wrote: »

http://www.boards.ie/vbulletin/showpost.php?p=66790853&postcount=7

Thanks. That's amazing.

I'd simply lodge a complaint in writing with eircom to get their asses in gear, and they'll be forced to give you a reason of some sort.

Headshot

To_be_confirmed wrote: »

Thanks. That's amazing.

I'd simply lodge a complaint in writing with eircom to get their asses in gear, and they'll be forced to give you a reason of some sort.

ill do that tbc

who should i lodge the complaint with ? ie what person or department

lucernarian

I'm not exactly sure: Probably the CEO of eircom Ltd, Paul Donovan?

Eircom HQ is at 1 Heuston South Quarter, St. John's Road, Dublin 8.

Headshot

To_be_confirmed wrote: »

I'm not exactly sure: Probably the CEO of eircom Ltd, Paul Donovan?

Eircom HQ is at 1 Heuston South Quarter, St. John's Road, Dublin 8.

so To_be_confirmed I got a phone call today from eircom about the letter I sent them

Basically they echoed the same thing that customer service was saying that my line cant do it but I told the them that the technical help have told me that I can get faster broadband and have a look at the specs of my line

so the customer service person told me they'll enquire from technical help and get back to me in a few days

Why cant they just tell me whats up

dub45

Headshot wrote: »

http://www.boards.ie/vbulletin/showpost.php?p=66790853&postcount=7

You must live in the exchange!:D

Headshot

dub45 wrote: »

You must live in the exchange!:D

more or less beside it

lucernarian

Headshot wrote: »

so To_be_confirmed I got a phone call today from eircom about the letter I sent them

Basically they echoed the same thing that customer service was saying that my line cant do it but I told the them that the technical help have told me that I can get faster broadband and have a look at the specs of my line

so the customer service person told me they'll enquire from technical help and get back to me in a few days

Why cant they just tell me whats up

Hmmm... I think you should have emphasised that the line stats of your modem say that your line is very good and is short aswell. Tell them that your line is less than 1 kilometre long, and that everyone in the area can't order over 3 mbps either. If eircom can't find anyone getting over 3 mbps from your exchange, they would have to start asking themselves questions.

Oh and make sure you have a complaint reference number!! If eircom continue to give you the run-around, you'll need to approach ComReg with the complaint details and explain to ComReg why eircom have got it wrong with your line (and everyone else's).

Maskedgameguru

Thats the same problem I have.

Loved to no what happens.

Sponge Bob

They possibly only have an E3 copper backhaul (32-45mbits) on Bohola and Hospital exchanges and and are throttling DSL offerings so as not to max it out which would force an upgrade to STM1 (155mbits) like Xennon shamed them into on the Inch St. lawrence exchange outside Limerick.

One effective was to do this is to throttle to max 3mbits

The good news is then they can't offer NGB on that exchange and you will not have to pay excess charges for downloading like a pack of hoors

dak

Sponge Bob wrote: »

They possibly only have an E3 copper backhaul (32-45mbits) on Bohola and Hospital exchanges and and are throttling DSL offerings so as not to max it out which would force an upgrade to STM1 (155mbits) like Xennon shamed them into on the Inch St. lawrence exchange outside Limerick.

One effective was to do this is to throttle to max 3mbits

The good news is then they can't offer NGB on that exchange and you will not have to pay excess charges for downloading like a pack of hoors

Hi spongebob

I have a similar situation in Portmarnock. I'm supposedly on Vodafone NGB 8mb but only get connection speeds less than 3mb. At various times I have been told that my line can take 4mbsbut when I ring its often set at 3mb max. Is this Eircom or Vodafone who appear to be throttling the connection ?

dak

yuloni

This post has been deleted.

vibe666

Sponge Bob wrote: »

They possibly only have an E3 copper backhaul (32-45mbits) on Bohola and Hospital exchanges and and are throttling DSL offerings so as not to max it out which would force an upgrade to STM1 (155mbits) like Xennon shamed them into on the Inch St. lawrence exchange outside Limerick.

One effective was to do this is to throttle to max 3mbits

The good news is then they can't offer NGB on that exchange and you will not have to pay excess charges for downloading like a pack of hoors

this must be that "next generation broadband" that eircom have been telling everyone about. :rolleyes:

doesn't exactly inspire confidence in them really.

Headshot

so just to update this once more

Got a ring from eircom and they are baffled by this, the person I was talking to told me that the exchange can do more than 3mb and I asked him why cant i order more than 3mb and he replied " I think that it could be that your phone line was tested a long time ago and the computers in the sales department are still using that information" " so the computers need updating" (along those lines anyway)

so they are going to further investigation on this and possibly push through my order in the sales department

At least its nice to know the exchange can do the 7mb I want

anoble66

Yeah, I have had the same before. Eircom run a line grading system. Once that info is recorded - good or bad its recorded down and used on their ordering systems. Not only that, but the resellers such as Vodafone, UTV etc all use it too. Trying to get Eircom to re-grade your line is a nightmare..

Headshot

oh if they dont regrade ill be off to comreg faster than you can say Jimmy crack corn

edit

I take it that they re-graded your line, how did you get eircom to do it

Petetheroadie

Would someone in the know be able to tell me what speed my line can take per the below stats:


Upstream Downstream

NoiseMargin(dB) 23.0 16.2
Attenuation(dB) 37.0 22.0
Power(dBm) 11.9 19.7

Thanks,

Pete

PogMoThoin

Petetheroadie wrote: »

Would someone in the know be able to tell me what speed my line can take per the below stats:


Upstream Downstream

NoiseMargin(dB) 23.0 16.2
Attenuation(dB) 37.0 22.0
Power(dBm) 11.9 19.7

Thanks,

Pete

Put Your figures in here, You've not posted what speed Your modem is syncing at now.
http://212.23.23.177/adsl/default.aspx

If you're on 1mbit now the line should be capable of about 4.5mbit, if higher its capable of a little more

Headshot

ugh

Got news today that I didnt want to hear

I cant get 7mb not because of my phone line but because of the capacity

the exchange beside me is a mini exchange and holds the cabinet and there isnt anough capacity to get me 7mb

ffs :(

lucernarian

Cold comfort but at least they're honest about the reason. It's something the local media and perhaps politicians would be interested in. "Eircom inadequately equips area for broadband" or "XYZ gets left behind on information highway" etc.

The sponge referred to eircom being embarassed into upgrading another exchange like it.

Headshot

Well iv emailed the story to a local newspaper, i hope they look into this matter

also Sponge how did Xennon shame eircom into upgrading the exchange ?

ingen

Headshot wrote: »

Well iv emailed the story to a local newspaper, i hope they look into this matter

also Sponge how did Xennon shame eircom into upgrading the exchange ?

id be interested in hearing about this too.

Explosive_Cornflake

PogMoThoin wrote: »

Put Your figures in here, You've not posted what speed Your modem is syncing at now.
http://212.23.23.177/adsl/default.aspx

If you're on 1mbit now the line should be capable of about 4.5mbit, if higher its capable of a little more

Can I get your insight into my figures?

ADSL Link         Downstream  Upstream
Connection Speed  1024 kbps   128 kbps
Line Attenuation  44 db       13.5 db
Noise Margin      12 db       22 db

We originally had 3mb eircom, but it was only sync'ing at 2mb. I think the problem lay with the POC netopia router (which I almost got reflashed with a stock ROM but that's another story).
The package was downgraded to 1mb as eircom don't provide a 2mb and it was decided to not pay for something we weren't getting.
I've changed the modem to a btter one which a lot more stable.

As far as I am aware the exchange, Crookedwood, CKWA is ADSL2+.
8750Kbps is what the Line Capability Estimator calculates for my figures. I wouldn't have thought that would be possible as I am quite a distance from the exchange.

lucernarian

I think that figure is too high, even for using ADSL2+. It looks like that the line should manage 3 mbps, but your line's quality isn't very good. My line is 4 miles long and has higher attenuation according to the modem too, but it still has a better signal margin.

You really should set up a thread for your own issue rather than jump in on someone else's issue:). Particularly when it's unrelated. You'll get more specific responses that way too.

Explosive_Cornflake

To_be_confirmed wrote: »

I think that figure is too high, even for using ADSL2+. It looks like that the line should manage 3 mbps, but your line's quality isn't very good. My line is 4 miles long and has higher attenuation according to the modem too, but it still has a better signal margin.

You really should set up a thread for your own issue rather than jump in on someone else's issue:). Particularly when it's unrelated. You'll get more specific responses that way too.

As i thought. It's not huge issue for me, once the connection is stable which it is now. I never would of thought 10 years ago I would have BB on that line.

Apologies for the OT'ness.

Headshot

So I never heard back from the newspaper i wrote a letter to. Any point going to comreg about this matter or any other advice please

Nemeses

Headshot wrote: »

So I never heard back from the newspaper i wrote a letter to. Any point going to comreg about this matter or any other advice please

Personally, I don't think Comreg can do anything. Eircom have equipment in there to provide broadband to you and Eircom themselves have told you the exchange itself cannot provide more than 3megs due to the gear in the exchange. Until Eircom plan to upgrade that exchange...you can only have a 3meg connection max. Comreg wont do anything as eircom have stated 3 is all you can get due to the exchange etc by the looks of it, Eircom aren't breaking any rules by the looks of it ..
Am i missing anything other info here? correct me if i'm wrong.

Headshot

Sorry for the bump but I thought people might be interested to read this

The letter from eircom

"The speed available to the end user attached to an exchange is dictated by the backhaul capacity from the exchange into the wider eircom trunk network. Any exchange with less than 24mb backhaul can only offer 3mb and below. This is the case with Golden which has a 16meg backhaul capacity.

Therefore it would not be feasible for eircom to offer the higher speed.

The situation will of course change as eircom upgrades its network backhaul capacity which is being done on a phased basis driven by capacity demands."

Looks like Golden will always be stuck with 3mb

Nemeses

Headshot wrote: »

Looks like Golden will always be stuck with 3mb

St least they gave a valid reason. Pity about the 3meg.

At least it's somewhat broadband!