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Hard drive problems

  • 22-11-2010 11:51am
    #1
    PlayGirl
    Registered Users, Registered Users 2 Posts: 1,400 ✭✭✭


    getting this on my computer..

    dell inspiron m301z , bought a month ago..

    phoned dell and its a software problem so will cost €70ish to get it fixed,,

    help please
    Untitled.png


    (also the fan is very loud, was on hold to try and get that fixed but its taking too long so i hung up)


Comments

  • #2
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    The warning message looks like a scam so you'll have to assume that you have a virus. Start here and let us know how you get on. You could also Google "HDD Defragmenter Scam" and find out more.

    The fan issue may be related and it might sort itself out once you've removed the virus.


  • #3
    ronkmonster
    Registered Users, Registered Users 2 Posts: 1,181 ✭✭✭ronkmonster


    Malwarebytes usually can clean up these fake warning applications.

    http://malwarebytes.org/
    Free version is enough for most people. If it won't install try install in safe mode.

    http://data.mbamupdates.com/tools/mbam-rules.exe
    You can use this to manually update if updating doesn't work


  • #4
    PlayGirl
    Registered Users, Registered Users 2 Posts: 1,400 ✭✭✭PlayGirl


    suppose i should uninstall utorrent too then ? :(

    assuming its what caused it...


  • #5
    ronkmonster
    Registered Users, Registered Users 2 Posts: 1,181 ✭✭✭ronkmonster


    uTorrent itself isn't a problem, just the stuff you download can be a bit dodgy at times (you need to read comments on torrent sites to see if a download is good or bad).

    May not have even came from there. I see a lot of these types of fake apps in work and they get from emails and websites.


  • #6
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    PlayGirl wrote: »
    suppose i should uninstall utorrent too then ? :(
    assuming its what caused it...

    uTorrent itself wouldn't be a problem. uTorrent is just used to manage the downloading of files that are distributed via the BitTorrent protocol. You might have downloaded something dodgy using uTorrent or you might have accessed something directly on a website or within an e-mail, it's hard to know sometimes what exact action caused a virus infection.


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  • #7
    PlayGirl
    Registered Users, Registered Users 2 Posts: 1,400 ✭✭✭PlayGirl


    ronkmonster wrote: »
    Malwarebytes usually can clean up these fake warning applications.

    http://malwarebytes.org/
    Free version is enough for most people. If it won't install try install in safe mode.

    http://data.mbamupdates.com/tools/mbam-rules.exe
    You can use this to manually update if updating doesn't work

    Did this, seems to have worked!
    Grand I'll keep utorrent so, just be more careful..

    Also getting the fan fixed by dell :)


  • #8
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    PlayGirl wrote: »
    Did this, seems to have worked!
    Grand I'll keep utorrent so, just be more careful..

    Also getting the fan fixed by dell :)

    Result! Make sure that you have a decent and up-to-date antivirus software on the computer too?


  • #9
    PlayGirl
    Registered Users, Registered Users 2 Posts: 1,400 ✭✭✭PlayGirl


    its back

    HELP ME !!


  • #10
    PlayGirl
    Registered Users, Registered Users 2 Posts: 1,400 ✭✭✭PlayGirl


    can you completely restore a computer without a driver disc?

    i have the disc that came with it but no disc drive


  • #11
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    PlayGirl wrote: »
    can you completely restore a computer without a driver disc?i have the disc that came with it but no disc drive

    No CD-ROM drive? Can you borrow one?

    There could be a recovery partition on the laptop which you can boot into and reinstall/repair. If you are going to try to restore the laptop to its original setup then maybe the guy/gal fixing the fan can help you?


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  • #12
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    PlayGirl wrote: »
    its back HELP ME !!

    What antivrus program have you runing on the laptop and is it up-to-date?

    THis virus looks like a variant of the Ultra Defragger one so try the instructions on this page too. In particulat the 'rkill' bit at Step 3 can be important.


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