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Eircom giving me the run-around

  • 19-11-2010 3:28pm
    #1
    schemingbohemia
    Registered Users, Registered Users 2 Posts: 5,606 ✭✭✭


    I received in the post a couple of months ago an Eircom offer of NGB Broadband and free off-peak phonecalls and line rental for €17 a month (after 6 months goes up to €46).

    However when I used the specific code assigned to me to sign up, Eircom have inputted the address incorrectly so that I can't proceed as I can't edit the details - basically they put the full address on 1 line and when I proceed to next page it says I must input data on another line but won't allow me to.

    So I have to ring Eircom to take up the offer but when I get through to sales they seek to charge me €29.99 phone booking fee, I explain that I can't order online due to their mistake and can they waive the fee, they can't but put me through to services who state I have to contact the webmaster, webmaster says they don't have this offer, so I'm back to square one.

    Is it worth my while paying the €29.99 phone booking fee and then seeking to be refunded? Eircom seem to be hugely incompetent so I'd rather avoid them but it's a very good deal. I can't get UPC broadband where I am otherwise I'd sign up with them.


Comments

  • #2
    satchman
    Registered Users, Registered Users 2 Posts: 76 ✭✭satchman


    Even though you can't get UPC where you are, could you not lie to Eircom on the phone and politely ask them to waive the €30 fee or else you'll be signing up to UPC??

    I'm with Eircom myself and think they're a rip off. My contract ends the beginning of march, at which stage i'll be swiftly moving to UPC!!


  • #3
    MajorMax
    Registered Users, Registered Users 2 Posts: 865 ✭✭✭MajorMax


    an online offer means you order online


  • #4
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    schemingbohemia wrote: »
    Is it worth my while paying the €29.99 phone booking fee and then seeking to be refunded? Eircom seem to be hugely incompetent so I'd rather avoid them but it's a very good deal.

    No, you'll never get money back off eircom. Why not use one of the other DSL providers, all of which charge less then eircom? Magnet, Smart, UTV, etc.


  • #5
    schemingbohemia
    Registered Users, Registered Users 2 Posts: 5,606 ✭✭✭schemingbohemia


    MajorMax wrote: »
    an online offer means you order online

    Thanks for stating the bleeding obvious!

    Eircom have made that impossible for me in this instance by incorrectly filling in the details on the page I need to order the service! So their incompetence means I'm not getting the full value of the offer.


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