Ordering from Cabelas

ranger4

Placed order 3 days ago and recieved a email from "fifty one" saying will recieve conformation of order in few mins, 2 days latter recieved an email from Cabelas saying they will have to sort order with "fifty one" which will take 3 days,who the fook is fifty one? are they agants for cabelas, thorght i was ordering direct from cabelas website, wonder can i cancell my order without loss, Not good advertisment for good service.

243Xpress

Ordered from Cabelas using Fifty one.Never again as i had to try and make a return as item was sized wrong.Fifty one will only refund the price of item .They wont send you replacement item as they are only agents for Cabelas.Better off taking your chances with international Standard Surface shipping.I have been getting great stuff from Cabelas for years but this took the good out of it for me.I didnt get my 100% satisfaction from Cabelas customer care either when i complained.

ranger4

243Xpress wrote: »

Ordered from Cabelas using Fifty one.Never again as i had to try and make a return as item was sized wrong.Fifty one will only refund the price of item .They wont send you replacement item as they are only agents for Cabelas.Better off taking your chances with international Standard Surface shipping.I have been getting great stuff from Cabelas for years but this took the good out of it for me.I didnt get my 100% satisfaction from Cabelas customer care either when i complained.

I thorght i was ordering Direct from Cabelas? I orderd from Cabelas web site? Their customer service has a lot to be desired, i was told will take 3 day to sort, will have to seek full refund as this is shiote service.

243Xpress

Have a look at Basspro or Sierratrading Post.Just another option.

ranger4

243Xpress wrote: »

Have a look at Basspro or Sierratrading Post.Just another option.

Thanks, Will give then another day to sort out before cancelling order, just hope if i cancel that they woint try and charge a percentage for cancelling order, Very poor service.

CJhaughey

Is Fifty One a courier service? I don't ever use couriers from the US they may be fine inside the CONUS but when goods get this side of the pond they gouge you for anything they can.
USPS is a very efficient service and if you opt for tracked delivery they are easily as good as a courier and much easier to deal with.

dicky82

ranger4 wrote: »

Placed order 3 days ago and recieved a email from "fifty one" saying will recieve conformation of order in few mins, 2 days latter recieved an email from Cabelas saying they will have to sort order with "fifty one" which will take 3 days,who the fook is fifty one? are they agants for cabelas, thorght i was ordering direct from cabelas website, wonder can i cancell my order without loss, Not good advertisment for good service.

only just finished writing email regarding the same ****e. yet to hear back but this seems to the status quoe at the minute.

Deerspotter

It is a real shame, as they used to be seamless and had excellent customer care.

I placed a large order three weeks ago and am still chasing it.

ranger4

fifth one is supposed to be their crowd which deals with shipping, I managed to get in contact with live online customer service and opperator said she will pass on problem to 51, she said it will take 3 days before i hear anything? I get the feeling cabelas could be waiting to see how ireland current finacial crises with euro bailout will pan out before they release any goods? cant find any othe reason for such shoddy service?

kildare.17hmr

ranger4 wrote: »

fifth one is supposed to be their crowd which deals with shipping, I managed to get in contact with live online customer service and opperator said she will pass on problem to 51, she said it will take 3 days before i hear anything? I get the feeling cabelas could be waiting to see how ireland current finacial crises with euro bailout will pan out before they release any goods? cant find any othe reason for such shoddy service?

If you have placed an order and paid for it this will hardly have anything to do with it

ranger4

kildare.17hmr wrote: »

If you have placed an order and paid for it this will hardly have anything to do with it

Not sure, The opperator couldnt even tell me status of order and if transaction has been processed, Have never entered any online transaction before which could not be confirmed withinn hour or two max.

kildare.17hmr

ranger4 wrote: »

Not sure, The opperator couldnt even tell me status of order and if transaction has been processed, Have never entered any online transaction before which could not be confirmed withinn hour or two max.

Thats a bit odd alright. Only thing to do is leave it a few days and see so

ranger4

kildare.17hmr wrote: »

Thats a bit odd alright. Only thing to do is leave it a few days and see so

Yep.

terminator2

Have you not seen GET SMART agent 51 is a baddie:D

dicky82

i have received an email saying they will pass my querie onto fifthy one and they should have a responce for me in three days. ffs.

ranger4

dicky82 wrote: »

i have received an email saying they will pass my querie onto fifthy one and they should have a responce for me in three days. ffs.

I recieved the very same email after i notified customer service about expected delivery time, They must be listning too much to Doomberg and think they woint get paid the hoors.

Deerspotter

17 useless emails and hours on hold to the USA and still no joy...
I am very disappointed.
If anyone breaks any ground, let us know how you did it.
At this point, I just want to cancel the order.

ranger4

Fiftyone emailed today saying order has been shipped, Seems there must be enough cash left in banks to pay for my order, LOL. Cabelas says they had some problems with there ordering system.
PM sent Deerspotter.

dicky82

received three emails in total saying they have had difficulties with their system, each email said my information has been passed on to the next person who has closer dealings with fifthy one. please allow three working days to hear??? if i go into dunnes for cornflakes i dont expect to wait three days to hear from tescos re my cornflakes. just send me my bloody item. :mad::mad::mad:

Deerspotter

After total frustration and 3 weeks with no progress, order cancelled today.

Double Barrel

I have not ordered anything lately, so can't comment.
But I have used their "Live Chat" function in the past to iron out a few wrinkles.

If you click on the 'Customer Service' link up the top of the Cabela's home page it's Option 3 on the next page. http://www.cabelas.com/custserv/custserv.jsp

http://www.cabelas.com/cabelas/en/content/community/customerservice/intl-enhanced-info.html

dicky82

thanks for that DB. just finished a live chat there and im still none the wiser as to what the status of my order is. i asked would i be better off canceling to which they said no. no surprise there??

jwoods

Hi All
New to boards tought I would jump in on this thread.
I ordered a few things a week ago from cabelas and like everyone else I never got a confirmnation email. I left it a few days and sent them an email and got a reply the next day saying my order was processed and being shipped in 7-14 working days. Cabelas have now been paid for these items so do you think my order should be ok and will be delivered?

Deerspotter

They won't charge you unless the goods have left them.
So you will get the goods, I am sure.

I was told they could not handle international orders on their CHAT when I tried...

meathstevie

Sounds like they fell for the usual corporate muppetry carry on of trying to fix something that wasn't broken. I ordered quite a bit of stuff from them a year or two ago and had no bother whatsoever, good old US postal service delivered within days and all in good nick.

jwoods

I just received my order from cabelas it took excatly 1 week from ordering on line and delivery to the house so I am well impressed with that. I was not to impressed when I had to pay tax of €57 to the delivery man from ups. The items I bought were €100 excluding delivery charge so that would mean I was charged 57% tax for the items I got. That cannot be correct.?
I have to say well happy with the products.

N.O.I.P.

jwoods wrote: »

I just received my order from cabelas it took excatly 1 week from ordering on line and delivery to the house so I am well impressed with that. I was not to impressed when I had to pay tax of €57 to the delivery man from ups. The items I bought were €100 excluding delivery charge so that would mean I was charged 57% tax for the items I got. That cannot be correct.?
I have to say well happy with the products.

Customs duty is charged on the total cost of the purchase including shipping costs. UPS being the helpful crowd that they are pay these fees on your behalf then charge you for the privilege.