Appliance parts direct

shovelhead

I`m having trouble getting a refund from "appliance parts direct" Clonmel. Their returns department e mail address is just showing as permanently disabled. Has anyone else been through this with them yet?

dudara

Have you tried to ring them? email is not really useful as a means of communication, especially since this is an Irish-based company.

0818 332211

shovelhead

Yeah, I have rang several times but I just keep getting fobbed off. They are actually a part of the UK company "apart4you".

dudara

Why are you looking for a refund? With more information, we can provide better advice.

shovelhead

Don`t see what difference it makes why I want a refund but its because of an excessive delay in exchanging a wrong part. Five weeks without a washing machine in a house with two babies is hard going.

slimjimmc

shovelhead wrote: »

Yeah, I have rang several times but I just keep getting fobbed off. They are actually a part of the UK company "apart4you".

Send your complaint by registered letter to their address in Clonmel. That way you have a record it was delivered and they can't deny it, and such paper trails tend to be ignored less.

shovelhead

Thanks for the suggestion but they ignored that too. Whats next?

TJJP

Small Claims Court

http://www.consumerconnect.ie/eng/Get_Your_Rights/Going_To_Court_Guide/

shovelhead

Thanks. I cant see any other way around it. I`ll give it a go.

TippDarren

Hi shovelhead,

I've sent you a PM this morning lets see if we can get your problem fixed and once again sorry for an inconvenience...

shovelhead

Thanks TippDarren but I am still no nearer to getting my refund, are you going to settle this or not?

mgbgt1978

Does anyone else get annoyed when a person joins boards.ie just to avoid bad publicity for their business........and then does nothing to help sort out the original problem.

William Powell

mgbgt1978 wrote: »

Does anyone else get annoyed when a person joins boards.ie just to avoid bad publicity for their business........and then does nothing to help sort out the original problem.

Don't think they have done themsleves any favours

So far I read this as problem not solved, problem still not solved.

TippDarren

shovelhead wrote: »

Thanks TippDarren but I am still no nearer to getting my refund, are you going to settle this or not?

Hi shovelhead,

Yes we'll get this sorted. Sorry for the trouble you've been put through.

What I need from you, is an order and or invoice number os I can identify you from our records. If you wont to PM them to me we can rush your refund thought.

Once again sorry for any trouble caused.

MunsterCycling

What has happened to <SNIP>? I e-mailed looking for parts for a hob and got nada!

shovelhead

TippDarren, I have told <SNIP> twenty times that I do not have a copy of an invoice. How difficult can it be to trace my transaction through my name and address? The money was taken directly from my bank, I didn`t get a receipt.

StRiKeR

I just rang them for a refund myself, havent even got the parts yet, since their customer services is soo soooo soooo sooo poor.

a young girl answered the phone when I rang them, they don't like unhappy customers comments either even tho it was not a nasty comments, just not happy, so leaving comments for the 3rd times. see if they delete it again. screen shot attached. the young girl called her dad on the phone and he just took the order number and went.

p.s. my email don't get answered the first time, send another email 24 hrs later and get reply the following day. we don't have much money and needed to get the parts so we can wash and dry the cloths for the kids. may just get a loan and buy a new machine locally instead.

rebeve

Thanks for heads up ,will avoid this crowd like the plague.

shovelhead

These people just don`t care. I ended up buying a new machine because of the delays. Definitely worth paying a few euro more to have the comeback of dealing with your local shop.

StRiKeR

I tried to call again an hour after to make sure they get my refund organize as I was told everyone was on lunch at the time I call them the first time, which was just before 3pm, it now has an auto answer menu, and you get put thru to voice mail no matter which option you select. hope we will see the refund of 150euro, its a lot of money when you no longer have a job.

Domscard

I used these guys in the past and was happy enough. Looks like it's time to score them off my list
The power of Boards! They had their chance and if we had seen that the OP had been sorted, this thread would have died. Instead, they've chosen a great way to kill thier own business.

MunsterCycling

Pity, I have actually been there and meet <SNIP> personally, just can't understand what has happened as he was totally a gentleman when we meet him.

Ahh well another one bites the dust.

Spudzzmurphy

Thanks for the head up .

busman

Anywhere else thats good for parts online?

Need a few things fixed before christmas to keep the wife happy

shovelhead

<SNIP>, I have already told you that I do not have my invoice number, you were able to look up my order without it back in October, why are you insisting on being difficult. I have been waiting two months for my refund, this is a joke.

MunsterCycling

SCC is the way to go so shovelhead

alexmcred

Tried to order a part off this crowd but they never bothered coming back to me. Have used buyspares.co.uk a couple of times and found them cheaper including shipping than appliance parts.

shovelhead

Just to keep everyone following this informed, the lads in Clonmel just don`t seem to be bothered at all about customer complaints. I can`t get even get an intelligent response from them. I let them know that I am going to the small claims court and they were totally not bothered. Maybe they`re used to it?

Google_Android

This company Appliance Parts direct or Ez Spare Parts what ever they call them selfs has one of the worst costumer support and don't talk to me about <SNIP> his one of the most irratating people I've ever had the pleasure of coming across. use some one else like espares

shovelhead

I`ll be meeting <SNIP> in court next week, it`s the only way I can get my money back. What a nice professional company to deal with. I`ll let you know how I get on.

William Powell

Appliance Parts Direct About Us webpage :P

Handy Man

Speaking as one of the Directors of Appliance Parts Direct and EZ Spare Parts, I was horrified to read these comments. We take customer issues extremely seriously, and it's obvious we dropped the ball on this one. The customer service members in question have now left the company and we apologise for the obvious neglect on our part. We would be privileged to reverse your negative view of the company.

matchthis

Have used a few times over the years and never any probs. Think I got the details originally from a thread here on boards. Was finding it hard to get a particular grill element and got sorted, delivered in a day or two.

Kotek Besar

Handy Man wrote: »

Speaking as one of the Directors of Appliance Parts Direct and EZ Spare Parts, I was horrified to read these comments. We take customer issues extremely seriously, and it's obvious we dropped the ball on this one. The customer service members in question have now left the company and we apologise for the obvious neglect on our part. We would be privileged to reverse your negative view of the company.

What a load of crap.

I bought from Appliance Parts Direct in 2006. I never got my item, never got a refund. Emailed countless times. Phoned up many times too, spoke to a dippy girl and to a gentleman a couple of times who sounded very apologetic and sincere, but it's all talk. Never did I receive the item or my money back.

I tried to do a Visa chargeback but I left it too late - slightly over six months. This was how long I was waiting, trying to give APD chance after chance to sort it out. Whoever the "gentleman" on the phone is - he's a silver-tongued crook.

Google_Android

Handy Man wrote: »

Speaking as one of the Directors of Appliance Parts Direct and EZ Spare Parts, I was horrified to read these comments. We take customer issues extremely seriously, and it's obvious we dropped the ball on this one. The customer service members in question have now left the company and we apologise for the obvious neglect on our part. We would be privileged to reverse your negative view of the company.

This Reply would make you laugh I assume this "Handy Man" is the same person we are all having problems with. He is passing the book to people that more then likely never even worked for him. "We would be privileged to reverse your negative view of the company" you don't have enough money mate. I will never have a good comment to say about Appliance parts Direct or ezspareparts what ever you like to call your selfs.