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2 Months out of warranty - VW Passat

  • 02-11-2010 12:12pm
    #1
    lucy2010
    Registered Users, Registered Users 2 Posts: 774 ✭✭✭


    VW passat - 2 mths out of warranty 45000 KM. Particle filter went & had to replace which caused a sensor issue.. Cost €900. VW paid €300 towards & I paid the €900. 2 weeks later to the day went again. Its back with garage now & they say I have to pay the labour to have it looked at today . :eek::eek::eek:Its the same problem unrepaired, same warning lights so what is my question did I pay for 2 weeks ago?
    At the time I argued the fact its so soon out of warranty & why do I have to pay. Their answer was VW said I never had it serviced by a VW dealer. I have had it serviced regularly in a garage my Brother in law owns ( Free of charge) with only genuine VW parts put into it. They said irrelevant as hes not a VW dealer. Anyone else had a similar issue & what can they advise.
    Fuming at fact have to pay another service charge today just to get them to look at what they didnt fix.


Comments

  • #2
    [Deleted User]
    Posts: 23,339 ✭✭✭✭ [Deleted User]


    They should be standing over the work they did 2 weeks ago, your brother in law should be able to advise you if he is a garage owner.


  • #3
    Peace
    Registered Users, Registered Users 2 Posts: 2,758 ✭✭✭Peace


    lucy2010 wrote: »
    VW passat - 2 mths out of warranty 45000 KM. Particle filter went & had to replace which caused a sensor issue.. Cost €900. VW paid €300 towards & I paid the €900. 2 weeks later to the day went again. Its back with garage now & they say I have to pay the labour to have it looked at today . :eek::eek::eek:Its the same problem unrepaired, same warning lights so what is my question did I pay for 2 weeks ago?
    At the time I argued the fact its so soon out of warranty & why do I have to pay. Their answer was VW said I never had it serviced by a VW dealer. I have had it serviced regularly in a garage my Brother in law owns ( Free of charge) with only genuine VW parts put into it. They said irrelevant as hes not a VW dealer. Anyone else had a similar issue & what can they advise.
    Fuming at fact have to pay another service charge today just to get them to look at what they didnt fix.

    Sounds like the dealer should be standing over the work they provided you 2 weeks ago. You should discuss this with VW Ireland?


  • #4
    lucy2010
    Registered Users, Registered Users 2 Posts: 774 ✭✭✭lucy2010


    Unfortunately he had a heart attack so I cant discuss. But thanks for the advice - Ill contact VW.


  • #5
    [Deleted User]
    Posts: 23,339 ✭✭✭✭ [Deleted User]


    lucy2010 wrote: »
    Unfortunately he had a heart attack so I cant discuss. But thanks for the advice - Ill contact VW.

    Oh :o, that's not good. As the chap above said VW Ireland would be worth a call, no doubt that's what your brother in law would advise too :)


  • #6
    lucy2010
    Registered Users, Registered Users 2 Posts: 774 ✭✭✭lucy2010


    Thank you guys - Ive contacted VW - awaiting response..

    can I just ask a quick question... what is the connection between a throttle body / flap & a particle filter .......

    Thanks in advance - remember im a girlie who hasnt a clue about cars & i feel they are all using that now


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  • #7
    gmb
    Closed Accounts Posts: 32 ✭gmb


    lucy2010 wrote: »
    At the time I argued the fact its so soon out of warranty & why do I have to pay. Their answer was VW said I never had it serviced by a VW dealer..

    I had a similar problem with a VW Touran. The ABS control unit went just out of warranty after 40k miles and cost me €1500. VW Ireland wouldn't help as although 3 services had been done by VW, the first had been done by a SEAT main dealer.

    I argued that SEAT is owned by VAG group but no joy. I took my complaint to VW head office in Germany and finally VW Ireland coughed up €300 towards the repair.

    I understand that in UK then VW have a policy of paying the whole cost as this is a known fault with Golf models and derivatives.

    Seems that VW are not as reliable as the adverts suggest and when they go wrong you are pretty much on your own.


  • #8
    Fourcandle
    Registered Users, Registered Users 2 Posts: 38 ✭Fourcandle


    gmb wrote: »
    Seems that VW are not as reliable as the adverts suggest and when they go wrong you are pretty much on your own.

    Agree totally with last remark and sympathise with OP as I have gone though something very similar in the past with 05 Passat and recently with 07 model.
    Both occasions were known faults and I was left totally exposed, first occasion was one month out of warranty (when it was Motor Dist. and MSL...nuff said).
    Day to day running of VWs are good but when something does go, its always major and always expensive.
    I won't be buying any more VWs. Would suggest to OP to go up north for major work, P&R in Newry.


  • #9
    mickdw
    Registered Users, Registered Users 2 Posts: 23,688 ✭✭✭✭mickdw


    While your private garage servicing is perfectly valid in relation to maintaining your warranty, it does weaken your hand when you try to get something from vw when out of warranty. Still in this case if you have the same fault again they should be paying for it however with modern cars things can get tricky. If there is something else wrong with your car that is causing the problem, well the dealer will do their best to prove its a completely new problem and unrelated even though they should have spotted it first time round.


  • #10
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    I think its a disgrace a car with so little mileage has given these problems. Vw and Audi are getting a worse name reputation wise every day. I will not be buying one again. Skoda badge snobbery dont be long forgot about when you read the threads here everyday.

    I have spent a fortune maintaining new Vw/Audi`s on stupid but majorly expensive parts..:mad:


  • #11
    mickdw
    Registered Users, Registered Users 2 Posts: 23,688 ✭✭✭✭mickdw


    I think VW/ Audi are among the worst cars to now own outside of warranty in relation to frequency and cost of repairs. I wouldnt have a newish BMW out of warranty either. Im sure skoda are no better.
    My current Audi is out of warranty since april. Had a window regulator failure but compared to the many issues when under warranty, I figure Im quite lucky. Probably something around the corner!


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  • #12
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    Hope the tranny dosent blow up...... That cost me over 3k...:mad:


  • #13
    mickdw
    Registered Users, Registered Users 2 Posts: 23,688 ✭✭✭✭mickdw


    -Corkie- wrote: »
    Hope the tranny dosent blow up...... That cost me over 3k...:mad:

    Well mine is manual and just over 45k miles so I doubt that. Dealer attitude doesnt help either although Ive found parts guys in western motors galway to be pretty genuine.


  • #14
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    mickdw wrote: »
    Well mine is manual and just over 45k miles so I doubt that. Dealer attitude doesnt help either although Ive found parts guys in western motors galway to be pretty genuine.

    Thats true. I have gave up on dealers down here. I deal a lot with Al Hayes now. They have great service.


  • #15
    johnos1984
    Closed Accounts Posts: 6,096 ✭✭✭johnos1984


    -Corkie- wrote: »
    I deal a lot with Al Hayes now. They have great service.

    You can always go look at used cars for 2-3hours while yours is being serviced too :D


  • #16
    -Corkie-
    Closed Accounts Posts: 10,025 ✭✭✭✭-Corkie-


    johnos1984 wrote: »
    You can always go look at used cars for 2-3hours while yours is being serviced too :D

    Or rob a few spare parts...:D


  • #17
    Green Hornet
    Closed Accounts Posts: 3,305 ✭✭✭Green Hornet


    mickdw wrote: »
    I think VW/ Audi are among the worst cars to now own
    I think you are right actually. Just looking through this forum and its full of VAG problems.


  • #18
    galwaytt
    Registered Users, Registered Users 2 Posts: 12,822 ✭✭✭✭galwaytt


    johnos1984 wrote: »
    You can always go look at used cars for 2-3hours while yours is being serviced too :D
    -Corkie- wrote: »
    Or rob a few spare parts...:D

    or, watch their service team rob a few spare parts............:D

    Ode To The Motorist

    “And my existence, while grotesque and incomprehensible to you, generates funds to the exchequer. You don't want to acknowledge that as truth because, deep down in places you don't talk about at the Green Party, you want me on that road, you need me on that road. We use words like freedom, enjoyment, sport and community. We use these words as the backbone of a life spent instilling those values in our families and loved ones. You use them as a punch line. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the tax revenue and the very freedom to spend it that I provide, and then questions the manner in which I provide it. I would rather you just said "thank you" and went on your way. Otherwise I suggest you pick up a bus pass and get the ********* ********* off the road” 



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