Dead Xbox slim - I can just bring it back to shop right?

quarryman

So the front fascia of my 3 month Xbox 360 is dead. It powers up if I plug in the controller with the charge cable but the wireless to the controller seems dead too so it sits in the menu and i can't get into the game. grrr.

anyway, no RROD or whatever. I only have the console 3 months, have the receipt and box etc. I assume i can bring it back to HMW for a replacement? I don't want to have to send it back to Microsoft etc.

edit: did a bit of searching for similar threads and it seems i should be able to walk into the shop for a replacement.

niallon

You've a years warranty, with the store it was bought from. They can try to send you back to Microsoft but you can demand a replacement from them. Though if you go to MS you also get a Live sub if I'm not mistaken?

What exactly is the problem your having though? It sounds more like a controller problem than an XBOX problem...you say it's only powering up with the controller plugged in...as in it won't power up AT ALL any other way?

DARK-KNIGHT

niallon wrote: »

You've a years warranty, with the store it was bought from. They can try to send you back to Microsoft but you can demand a replacement from them. Though if you go to MS you also get a Live sub if I'm not mistaken?

What exactly is the problem your having though? It sounds more like a controller problem than an XBOX problem...you say it's only powering up with the controller plugged in...as in it won't power up AT ALL any other way?

u cant demand anything, shop had to see the fault before they replace it and if its only happening the odd time chances are they wont replace instead they will sens for analysis!!
my advice would be to stay composed when dealing with the store as itl help youe chances of an immediate solution

niallon

DARK-KNIGHT wrote: »

u cant demand anything, shop had to see the fault before they replace it and if its only happening the odd time chances are they wont replace instead they will sens for analysis!!
my advice would be to stay composed when dealing with the store as itl help youe chances of an immediate solution

Probably used the wrong words there, I wasn't suggesting going in to them all guns blazing, just that they will try to pawn you off to MS immediately and don't let them

quarryman

Well it seems i've managed to bring it to life again.

The whole fascia seemed to be dead. It would power up using the controller plugged in but there were no lights and the eject and power buttons didn't work.

Had begun packing it up when i realised i needed to get the DVD out of the tray. Performed the old paper clip trick and whipped out the disc.

Decided to give it one more try and re-connected the power. Lights back on and power switch working again.

Weird thing is now the 'beep' doesn't work when you hit the buttons on the front.

I still think I'll bring it back.

Bi6N

Bring it back mate, you're well in your rights.
If the store kicks up fuss and won't help you, Xbox will send it for repair.

Fingers crossed for you fella.

RolandIRL

The store has an obligation under EU law to refund or replace it for you
http://www.wak-tt.com/tt/2yearwarranty1.htm
All goods have a 2 year warranty under EU law if there is an inherent fault in the product (ie not your fault that caused this - dropping the slim accidently). Your beef is with the shop under this law. just mention the law to them, and get a new slim or your money back.

Kinetic^

whiteman19 wrote: »

The store has an obligation under EU law to refund or replace it for you

Or a repair.

Gooch2k4

Kinetic^ wrote: »

Or a repair.

Hes right, shops are under no obligation to replace it or give a refund