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Meteor

  • 14-10-2010 9:27am
    #1
    Misticles
    Registered Users, Registered Users 2 Posts: 13,746 ✭✭✭✭


    I bought a new phone there on Sunday the 3rd of this month.

    It's a samsung genio touch screen, now I can't for the life of me get used to it, when I try to text the wrong buttons are being pressed and I am not even remotely near them!

    The T9 turns itself off too, it's basically a pain to use!

    I looked up meteors returns policy online,
    Online store policy: return 14 days (changed your mind option) from purchase for a refund, 28 days for a faulty phone.

    Blanchardstown store policy: no 14 day policy for a refund, only 28 days for a faulty phone.

    http://www.meteor.ie/support/onlinestorefaqs/return_policy/

    http://www.meteor.ie/plans/protect_your_mobile/phone_returns/

    The phone could be faulty for all I know, but they will probably say it's not to avoid the issue.

    What I cannot get my head around is the fact that all the policy's differ.

    Any help appreciated as when I go to the store I really don't want to be walking back out with this dam phone!

    Thanks


Comments

  • #2
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,696 ✭✭✭✭drunkmonkey


    If the phone is faulty they have to return it in the store, you can either get a new phone there and then or a full refund if your within the first month. Don't walk out of the store without one or another, there shouldn't be a problem. Just be civil and genuine.


  • #3
    Pythia
    Registered Users, Registered Users 2 Posts: 7,469 ✭✭✭Pythia


    The policies are different due to distance selling rules and that you weren't able to look at the phone or get advice from a sales person online.


  • #4
    MOH
    Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    Pythia wrote: »
    The policies are different due to distance selling rules and that you weren't able to look at the phone or get advice from a sales person online.

    This.

    Though even for the online one, if you've opened and used it you couldn't return it under 'change of mind'.

    If it's actually faulty, you should be able to return it for a replacement without any problem.

    If it's just a case of you not liking the interface, unfortunately you're probably out of luck - they'd be unlikely to take it back since it's now used. Worth trying, but best bet might be to sell it on adverts.ie and get a different model.


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