Eircom started to charge for excess usage on its NGB!

urartu99

Hi! Just be aware that now Eircom started to charge for the excess usage NGB! Will cancell it and switch to other.

watty

Other what?

Jehuty42

Cool story bro.

urartu99

...other broadband provider.

Sponge Bob

other dsl provider ?

PogMoThoin

urartu99 wrote: »

...other broadband provider.

Like who? If its other dsl through Your phone line, well then it'll just be resold eircom

urartu99

NTL

Fuzzy Clam

urartu99 wrote: »

Hi! Just be aware that now Eircom started to charge for the excess usage NGB! Will cancell it and switch to other.

The word being "excess".
Why shouldn't they? Or are you just another pleb who thinks that your entitled to unlimited use of the net without paying the relevant fees?

PogMoThoin

urartu99 wrote: »

NTL

You mean Upc, if You can get Upc why are You still with Eircom

Ranicand

Fuzzy Clam wrote: »

The word being "excess".
Why shouldn't they? Or are you just another pleb who thinks that your entitled to unlimited use of the net without paying the relevant fees?

UPC allows 250GB per rolling 30 days Eircoms data usage limits are very low.

urartu99

Fuzzy Clam wrote: »

The word being "excess".
Why shouldn't they? Or are you just another pleb who thinks that your entitled to unlimited use of the net without paying the relevant fees?

I am just one that thinks it is a miracle that with all its practices Eircom not a bankrupt yet... 30Gb download allowance is a joke

Sponge Bob

They will be soon at the rate they are losing customers to UPC. Charging for excess usage is the equivalent to blowing your leg off at the knee rather than simply shooting yourself in the foot.

It would not be surprising if they did it deliberately to bring the inevitable technical bankruptcy and restructuring forward.

twinsen

I had a broadband with them too. I was paying 50 Euro for 3 MB broadband with 30 GB limit and phone line that I have never used.Once they charged me 4 Euro more for exceeding limit called them up, cancelled broadband. Now i am with UPC , I have 8 MB broadband with 120 gig limit for half of eircom price.

bealtine

urartu99 wrote: »

Hi! Just be aware that now Eircom started to charge for the excess usage NGB! Will cancell it and switch to other.

This issue was signalled and flagged up a while ago.

http://irelandoffline.org/2010/03/eircom-and-next-generation-broadband/

In urban areas it seems now that UPC is the only way to go, while not perfect its a hell of a lot better than eircoms offering

Cabaal

This is really really old news.

You signed up to eircom services saying they'd charge you and now when they do your upset?

padraig_f

Fuzzy Clam wrote: »

The word being "excess".
Why shouldn't they? Or are you just another pleb who thinks that your entitled to unlimited use of the net without paying the relevant fees?

"excess"!

They offer a 3Mbps package for 40 quid a month. With 3Mbps (which isn't particularly high-speed), you're capable of downloading 32GB a day, or about 1000GB a month.

And yet their cap is 30GB/month, which is 3% of the capable throughput.

It's like providing someone a slow water service, charging them 40 quid a month for it and saying if you use it more than 3% of the time, we're going to charge you extra.

Ridiculous cap sizes, they're still living in the dial-up era.

dxhound2005

bealtine wrote: »

This issue was signalled and flagged up a while ago.

http://irelandoffline.org/2010/03/eircom-and-next-generation-broadband/

In urban areas it seems now that UPC is the only way to go, while not perfect its a hell of a lot better than eircoms offering

That link is from March and it says the price is €75.36. The price now is €61.73 with a 250 GB cap per month.

http://www.eircom.net/broadband/products/bundles/ngb/17/#fragment-3

Sponge Bob

dxhound2005 wrote: »

That link is from March and it says the price is €75.36.

It also says "This is hardly a giant leap forward it’s more like a gigantic leap into the dark past and into your wallet." Care to disagree with that when MOST people are on 1mbit or 3mbit packages right now...many of whom have no jobs and no capacity to deal with price shocks ??

Next generation price gouging is coming to Lucan Kilcock Longford Sligo Westport Roscommon Limerick Cork Wexford Arklow and Donegal Town by christmas. Watch those :pac:wallets:pac: lads.

dxhound2005

Sponge Bob wrote: »

It also says "This is hardly a giant leap forward it’s more like a gigantic leap into the dark past and into your wallet." Care to disagree with that when MOST people are on 1mbit or 3mbit packages right now...many of whom have no jobs and no capacity to deal with price shocks ??

Next generation price gouging is coming to Lucan Kilcock Longford Sligo Westport Roscommon Limerick Cork Wexford Arklow and Donegal Town by christmas. Watch those :pac:wallets:pac: lads.

NGB is coming to Dundalk sometime soon as well. In the dark past I was paying more for 512/128 K than I am now for 7 Meg and progressively over the years I have got more for less. They never charged me for going over the various caps but with the 250 GB cap it will give me certainty. I know it's not cheap.

TheJesusWarrant

Is NGB optional when it's available in your area? I never stop downloading, ever. Says it all about Eircom that I'm looking to remain on last generation broadband.

dxhound2005

A lot of people are not sure including me. You can see a copy of the NGB letter in post #34 in this thread. This is the one for NGB Advanced, there are other versions for the cheaper packages. I suppose the best thing to do would be to ring them.

http://www.boards.ie/vbulletin/showthread.php?t=2055935913&page=3

Cabaal

padraig_f wrote: »

"excess"!

They offer a 3Mbps package for 40 quid a month. With 3Mbps (which isn't particularly high-speed), you're capable of downloading 32GB a day, or about 1000GB a month.

And yet their cap is 30GB/month, which is 3% of the capable throughput

Its still counted as excess usage if you go over the cap,
If you don;t like the package then don't sign up for it, there are plenty of other options which give much higher caps then what Eircom offers

Ridiculous cap sizes, they're still living in the dial-up era.

Maybe so but if people continue to sign up to such packages and then bitch and moan when they get charged for going over a cap THEY agreed to then I can have no pity for them.

People need to ensure that they pick a package with an ISP which is suitable to their needs.

bealtine

Cabaal wrote: »

People need to ensure that they pick a package with an ISP which is suitable to their needs.

Agreed.

However when ISPs go to great lengths to hide these limits behind "unlimited" marketing campaigns it can be difficult for the average consumer to understand why they are being charged for overages on what is essentially an "unlimited" package.

Redisle

Cabaal wrote: »

People need to ensure that they pick a package with an ISP which is suitable to their needs.

Problem with this is that many people may not realise that, say, 30gb a month wouldn't be enough for them. Would be quite easy to pass that mark with your average family just using streaming video etc. Some people only think of actual files downloaded to their hard disk when looking at caps and fail to realise how much bandwidth is used in normal day to day usage.

Boggles

Cabaal wrote: »

Maybe so but if people continue to sign up to such packages and then bitch and moan when they get charged for going over a cap THEY agreed to then I can have no pity for them.

I think people are more bitching and moaning that the cap has never been enforced and suddenly after years of being a loyal customer and spending 1000s of euro, they will be penalised.

It's a bit harsh to pull the T&Cs and say well you signed up for it, tough. Where in reality alot of people signed up for eircom because they either had little choice at the time and had the piece of mind that unofficially at least they would not be charged for exceeding the cap.

cormie

Is this definite? I recently signed up to the 8mb NGB pack on a good deal and I've only the 10gb per month allowance package, I can get that up to 30gb for an extra fiver but would prefer not to as I don't think I'd use that much, but maybe would use a little over 10gb the odd time, but then again, don't want to have to end up paying more than €5.

The annoying thing too is that if one month I go over, I can't just pay €5 to get the 30gb and then go back down to the 10gb, or else I've to pay a downgrade fee

So how likely is it I'll be charged for going over the 10gb and do they only charge once it goes past a certain figure? Say they might let you off for the first 10gb up to 20gb but if you go over they will charge you.

I don't mind paying the extra fiver if I get to use it, but would prefer not to be tied into having to pay that every month or else face a downgrade fee, when it may just be one or two months I need anything over 10gb

NullZer0

Pics or GTFO!

twinsen

iRock wrote: »

Pics or GTFO!

Pics of what?

cormie

Looks like I've been charged €19 for 12gb over!:eek:

Scram

cormie wrote: »

Looks like I've been charged €19 for 12gb over!:eek:

****ing bastards!! are you on the 30 gig limit package?

does anyone know how to change your eircom package? its like 65€ for the "unlimited" download cap.

i just noticed today that the 8m upgrade has happened and im worried about getting done for going over the cap. 30 gig is a ****ing joke..

Karmafaerie

Redisle wrote: »

Problem with this is that many people may not realise that, say, 30gb a month wouldn't be enough for them. Would be quite easy to pass that mark with your average family just using streaming video etc. Some people only think of actual files downloaded to their hard disk when looking at caps and fail to realise how much bandwidth is used in normal day to day usage.

True but that's the peoples fault, not the ISP's.

You buy a car and drive down the road at 120 MPH and get stopped by the Gardai.
You think that you can say, well I didn't know that the speedometer on the car indicated speed.
I thought that was a noise indicater.

Why people think that consumer ignorance is the suppliers fault when it comes to technology is beyond me.

While hidden and changing caps can be blamed.
The average customer not knowing what they're signing up for is their own fault, and no excuse IMO.

Karenina

Cabaal wrote: »

This is really really old news.

You signed up to eircom services saying they'd charge you and now when they do your upset?

O for god sake, you are OBVIOUSLY a little lackey employed by them to be defending such a diabolical company who even with all that is given to them STILL make a balls of it. And to defend them by saying you should have read the "t&c"s. Not all of us are wasters like you with nothing else to do except sit down and get an erection at the thought of reading t&cs. And by the way it's "you're" not "your" you ignoramus.

Karenina

Hang on a minute. You're meant to be a moderator? LMAO!

Scram

Karenina wrote: »

.......Not all of us are wasters like you with nothing else to do except sit down and get an erection at the thought of reading t&cs. ......

Best Reply about this ever:) im just lol'ing at this:)

MagicSean

Karenina wrote: »

O for god sake, you are OBVIOUSLY a little lackey employed by them to be defending such a diabolical company who even with all that is given to them STILL make a balls of it. And to defend them by saying you should have read the "t&c"s. Not all of us are wasters like you with nothing else to do except sit down and get an erection at the thought of reading t&cs. And by the way it's "you're" not "your" you ignoramus.

yet you take the time to sit down and create a troll account and search for broadband threads.

CH3OH

It's a 2 year old thread.
i hear a key turning.......

Karenina

MagicSean wrote: »

yet you take the time to sit down and create a troll account and search for broadband threads.

I can guarantee you that I didn't do it for the want of doing anything else. Its twenty to twelve at night. I have a pile of stuff to do. I have to get up early tomorrow, and the only reason I went on here is cos i got a bill from those pile of scheissters charging me excess usage. That company is diabolical!!

Scram

MagicSean wrote: »

yet you take the time to sit down and create a troll account and search for broadband threads.

thats right what else would one do on a friday night?.

MagicSean

Karenina wrote: »

I can guarantee you that I didn't do it for the want of doing anything else. Its twenty to twelve at night. I have a pile of stuff to do. I have to get up early tomorrow, and the only reason I went on here is cos i got a bill from those pile of scheissters charging me excess usage. That company is diabolical!!

did you not read the fair use policy?

Karenina

Policies for most of us they are impossible to read and understand. You may consider yourself a clever person, but what about the elderly and those who don't have a degree in law or anything else. And to be honest I doubt that you read it yourself. I believe there is a law saying any major changes or items that are important for the consumers to be aware of are supposed to be stipulated clearly and with emphasis at the start of a contract. Not hidden in legal jargon.

MagicSean

Karenina wrote: »

Policies for most of us they are impossible to read and understand. You may consider yourself a clever person, but what about the elderly and those who don't have a degree in law or anything else. And to be honest I doubt that you read it yourself. I believe there is a law saying any major changes or items that are important for the consumers to be aware of are supposed to be stipulated clearly and with emphasis at the start of a contract. Not hidden in legal jargon.

The fair use policy is generally pretty simple to understand. If you'd ever attempted to read it you would know that.

RobertFoster

Karenina wrote: »

And by the way it's "you're" not "your" you ignoramus.

Karenina wrote: »

You may consider yourself a clever person, but what about the elderly and those who don't have a degree in law or anything else.

**** them. Pack of ignoramuses.


Looking at the eircom site, there's 3 broadband packages. One says 10GB Usage, the others say Unlimited. Click more details and then More details on Broadband. The lowest package tells you what 10GB is:

eircom wrote:

Monthly usage allowance of 10GB

The maximum amount of data you can use (both upload and download) in one month is 10GB. If you go over 10GB, each extra 1GB will cost €2.03.

1GB represents:

Downloading 170 songs
Downloading one movie
Streaming 70 minutes of YouTube HD clips

While the other two packages tell you the fair usage policy:

eircom wrote:

Unlimited monthly usage allowance***

With Next Generation Broadband Regular/Ultimate you have an unlimited monthly allowance. This is subject to a fair usage policy of 250GB per month. For more information see the standard Broadband Terms and Conditions.

I'm all for ****ting on eircom (10GB is pittance), but their policies are in plain English.

I don't know what your issue is. As this thread is 2 years old, it's not as if they recently started enforcing caps. So either you're only breaking your cap now for the first time, you signed up without reading the website, or I'm missing something.

Zaph

Karenina will be taking a short break from Boards so that they can reconsider their posting style.

ED E

The problem is they're selling up to 8Mb packages with a 10GB limit which is insane, they're counting on people going over and incurring charges. We were with eircom for years(were in the first BB trial in the country) and up to early this year we had a 8meg "NGB"(Actually getting 3/0.5 on old copper) and they tried for several months to enforce a 30GB limit. They ended up getting an earful and moving us to truly unlimited but before those bills were nullified we were being charged ~130/mo with no chance to change package to reduce the bill. Thank f@ck UPC finally laid cables in our area, eircom are a joke.