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Opinions on Hardwareversand & dispatch times?
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22-09-2010 9:37pm#1
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Have used Hardwareversand twice, spending around €200 the first time and €800 the second time.Just wondering what's the general consensus out there?
Never had to. Friend had to, but got a german speaker to helpHas anyone else encountered difficulty communicating with them?
Pretty sure it was smooth enough, but I'm unsure if he dealth with Hardwareversand or the PSU's manufacture at the time.How about RMA's etc?
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By the way, how many were in stock when you bought everything? And when you say that they had "received payment within 24 hours", I assume you paid with the express option?0 -
Have used Hardwareversand twice, spending around €200 the first time and €800 the second time.
Never had to. Friend had to, but got a german speaker to help
Pretty sure it was smooth enough, but I'm unsure if he dealth with Hardwareversand or the PSU's manufacture at the time.
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By the way, how many were in stock when you bought everything? And when you say that they had "received payment within 24 hours", I assume you paid with the express option?
Cheers Syco,
I think there were two things out of stock when I bought everything - the Gigabyte UD3R motherboard, and the PSU. The expected date of dispatch for the popular UD3R was a few days after the date given for the PSU. So I said I'd chance buying the PSU from HWVS rather than OC.UK, who had it in stock at the time.
At the end of the day, if I had a dispatch time that was remotely accurate, I'd be much happier. Instead the replies just say it's expected to be in stock on such a date, before falling through on that date. I get the same info online just by viewing the product! Email responses can take up to a week for me.
Paid by online bank transfer.
Anyone else got any opinions on HWVS?0 -
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Maybe it's just me that's having problems with them so :eek:
An updated stock details for the item now says "ready for dispatch from 2010-09-28", and the vicious cycle continues! I still maintain there should be some way to cancel the item, and get a refund. I don't think it's too much to ask for to be honest!
Stock levels fluctuate greatly in the e-tail world. Sometimes there could be 4 in stock, but when someone goes to grab it from the warehouse there are none available. This is usually because the person who has been picking them has not been updating the stock correctly. Or even the vendor has sent less then was ordered. Actually, it could be one of about 52,000 issues.(Over exaggerated i know
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Same kind of goes for restocking. Don't ever think an etailer will bring in just one to complete your order. They often wait to see which of their multiple vendors have stock in large numbers so they can get a nice discount for buying a large amount. It's often normal for no stock to be available for quite a while due to another company snatching up all the stock from the vendor.
I've ordered from HWVS once, and they were not as typically efficient as ze germans usually are. Thankfully ich spreche ein bisschen deutsch! So i was able (somewhat) to communicate with them. Over all though, a good company with some stupidly low prices.0 -
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Never had any problems
Perhaps it wouldn't hurt to try and charm them with an email or two, make it stand out, try a bit of translated german, tell them how much you love germany, anything that will get you a hold of someone who will go out of their way to handle your order or give you better info
Cheers for the advice.
Any email I sent them so far has two headings - English version, followed by my message, then German version, followed by whatever Google translate is coming up with. I thought it might speed things up. Didn't know they had english speakers either!
Update: Just rang them on the German number on their site - got through after 4 minutes. Person on the other side only spoke German. Not much good to me. :eek: The only words I understood was 'ze email'!
Only costs 17c/min too!0 -
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Personally, i wouldn't try to charm them using a translator god knows what you will end up saying, it will only end in tears. Sure it might for for some basement B&M bondage and sex toys, but i doubt it will work for a hardware reseller. You could try sending pics of your wife or girlfriend though 0
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Does anyone have any experience with ordering from HWVS as a VAT registered company in Ireland. I dropped them a mail asking them info. I got a ticket number, but nothing back in 2 days.
I didn't find HWVS to be good getting back to emails. I would say you can typically wait 4-5 days for a reply. It would be much quicker (and probably more inconvenient!) if you could get a German speaker to ring them on this.
On the bright side, all the components I needed for a new pc build, and purchased through HWVS seem to be working fine so far. Prices are far cheaper than here, though if you order something Awaiting Delivery or out of stock, you could be waiting a few weeks before dispatch
No clue on the VAT angle!
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