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UPC query

  • 21-09-2010 7:14pm
    #1
    tom_ass19
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭


    Hey guys,

    I'm thinking of getting UPC. Just a few quick questions.

    If I join and decide to upgrade my package later down the line I presume it will start another 12 month contract, are there any other prices ill have to pay other than the new monthly fee?

    If I end up moving house am I able to bring my broadband with me without any costs, I presume again another 12 month contract will start?

    Any advice would be appreciated.


    Cheers,
    Tom


Comments

  • #2
    Falcon.ie
    Registered Users, Registered Users 2 Posts: 214 ✭✭Falcon.ie


    tom_ass19 wrote: »
    Hey guys,

    I'm thinking of getting UPC. Just a few quick questions.

    If I join and decide to upgrade my package later down the line I presume it will start another 12 month contract, are there any other prices ill have to pay other than the new monthly fee?

    If I end up moving house am I able to bring my broadband with me without any costs, I presume again another 12 month contract will start?

    Any advice would be appreciated.


    Cheers,
    Tom

    Any upgrade triggers a new 12month contract instantly or that's the way it used to run with ISP's, you'll be able to bring your line over to the new address with a premises move, and that too would trigger a new contract. Since it'll more than likely be a new phoneline (Different Exchange) Unless you moving right around the corner. :)


  • #3
    tom_ass19
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭tom_ass19


    Perfect, thanks for the advice :)


  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Falcon.ie wrote: »
    Any upgrade triggers a new 12month contract instantly or that's the way it used to run with ISP's, you'll be able to bring your line over to the new address with a premises move, and that too would trigger a new contract. Since it'll more than likely be a new phoneline (Different Exchange) Unless you moving right around the corner. :)

    Please be careful with the advice you give. UPC do not use phone lines or exchanges.


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    tom_ass19 wrote: »
    Hey guys,

    I'm thinking of getting UPC. Just a few quick questions.

    If I join and decide to upgrade my package later down the line I presume it will start another 12 month contract, are there any other prices ill have to pay other than the new monthly fee?

    If I end up moving house am I able to bring my broadband with me without any costs, I presume again another 12 month contract will start?

    Any advice would be appreciated.


    Cheers,
    Tom

    From the UPC "small print" readily available albeit in a very small print link at the bottom of the home page.
    2.6 If you move house, we will try, but shall be under no obligation, to provide you with the Services at your new address if it is within our serviceable area. You will still be liable to pay the applicable Charges in relation to the Minimum Period (as defined in paragraph 3) for the Services provided to your old address, even if you move from that address during the Minimum Period, or we do not provide you with the Services at your new address, or if your new address is outside our serviceable area. Where we are providing a Broadband Internet Service and you move to another address within our serviceable area, you must give us at least thirty (30) days’ notice if you wish us to provide such Service to your new address. Where we agree to provide the Services to your new address, you shall pay us the applicable transfer of service charge. Details of our transfer of service charge are set out in our Price List.

    I should point out, yet again!, that in typical UPC style the price list to which they refer is not available anywhere! I have asked them for it on a number of occassions.


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