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Next application questionnaire: looking for feedback

  • 21-09-2010 4:25pm
    #1
    JBoyle4eva
    Registered Users, Registered Users 2 Posts: 2,264 ✭✭✭


    Hey guys, trying to apply for a job in Next where I worked last Christmas as a temp. They've a permanent position opened up, and the application process is entirely online based, and I've failed their revised questionnaire twice. I was wondering if you could give me some feedback on my answers that I'm gonna attempt this time:
    1. What are the best resources to keep yourself up-to-date with current fashion trends? Select your top three resources.
    • Internet
    • Listening to the radio
    • Magazines
    • Shopping on the High Street
    • Store catalogues and directories
    • Television fashion programmes
    • Through friends and family
    2. What have been the key trends for Womenswear collections in the Spring/Summer season 2010? Select your top three trends?
    • Double breasted military jackets
    • Full length culottes
    • Leather look shorts
    • Maxi dresses
    • Pale washed denim
    • Play suits
    • Printed waistcoats
    • Track-pant jeans
    3. What have been the key trends for Menswear collections in the Spring/Summer season 2010? Select your top three trends?
    • Detailed scarves
    • Distressed jeans
    • Loose fit jeans
    • Nylon bomber jackets
    • Polo jersey tops
    • Regular fit suits
    • Roll neck jumpers
    • Soft-check shirting
    4. What have been the key trends for Home collections in the Spring/Summer season 2010? Select your top three trends
    • Crushed velvet spotty sofa's
    • Floral canvas
    • Gloss furniture
    • Pastel daisy print fabrics
    • Plum colour schemes
    • Sequinned or diamante embellished accessories
    • Yellow bed linen
    5. You are with a customer in the fitting room and they have asked you to bring in an alternative size. They explain the outfit is for a wedding, but you personally feel the garment is not very flattering on the customer. What would you do?
    • Ask a more experienced colleague to address the situation for you to observe, so you are able to deal with a similar situation should it arise in the future.
    • Bring the customer the correct size and tell them it would be perfect for the wedding.
    • Bring the customer the correct size, as well as some alternative items, and then offer to give them advice once they have tried the items on.
    • Tell the customer politely the outfit doesn’t suit them.
    6. The shoe lounge is a key selling area for the Company. What would be your top three priorities whilst working in the shoe lounge?
    • Advise on style and fit.
    • Keeping the shoe stands clean and tidy at all times, above all tasks.
    • Presentation of the shoes.
    • Providing excellent customer service to ensure their shoe shopping experience is a delight.
    • Replenishment of the sold stock to prevent gaps on the stands.
    • Selling the most expensive pair of shoes.
    • To maximise sales only serve one customer at a time.
    7. A new manager takes over your team and suggests some changes. The manager has asked everyone for their feedback, and you don’t think some of these ideas will work very well, how would you respond?
    • Gather all the members of your team and confront the manager as a group with your objections.
    • Inform the manager you disagree with the ideas and explain your reasons why.
    • Say nothing.
    • You agree to try the new ideas and discuss your concerns after the changes have been trialled.
    8. You are serving at the till point and a customers credit card has been declined, the customer becomes embarrassed and irate, would you?
    • Ask the customer if they can pay with an alternative method.
    • Call a manager for assistance.
    • Offer to hold the garments whilst the customer contacts their credit card company.
    • Tell the customer they must have exceeded their card spending limit.
    9. What is the purpose of having a member of staff at the front entrance at all times?
    • To be a welcoming face at the front door for customers to see.
    • To entice customers to come into the store.
    • To prevent theft.
    • To tidy the stock at the entrance of the store as this is the first thing customers see.
    10. A watch is returned by a customer because it is faulty. Later you observe a member of staff trying on the same faulty returned watch. When you approach them they say they are taking it home as it will only be destroyed and they suggest you take a returned faulty item also, what would you do?
    • Call the confidential Company security hotline.
    • Inform a manager immediately.
    • Point out that this could be seen as theft and advise them to put the watch back.
    • Say you do not wish to get involved and walk away from the situation.
    • Take the faulty item as it will only be getting destroyed
    .


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